Technology & Operations Management
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- May 2025
- Case
'Net Zero in Action': Impact Investing at the McKnight Foundation
By: Lauren Cohen, Christina R. Wing and Sophia PanElizabeth McGeveran, Vice President of Investments at the McKnight Foundation, reflected on how to effectively advance the organization’s net-zero strategy. The foundation had committed 10% of its endowment to building a portfolio of impact investments and was among the first family foundations to embrace ESG investing—despite the limited availability of robust metrics. McKnight recognized that sustainable investing did not equate to sacrificing returns; in fact, the foundation had already demonstrated its ability to generate competitive performance. Still, leadership acknowledged that some growing pains and short-term deviation from traditional benchmarks were inevitable. The question now was: how could they continue to succeed in their ESG strategy—and, more importantly, position themselves as a market signal, setting higher expectations for fund managers on environmental and social governance?
- May 2025
- Case
'Net Zero in Action': Impact Investing at the McKnight Foundation
By: Lauren Cohen, Christina R. Wing and Sophia PanElizabeth McGeveran, Vice President of Investments at the McKnight Foundation, reflected on how to effectively advance the organization’s net-zero strategy. The foundation had committed 10% of its endowment to building a portfolio of impact investments and was among the first family foundations to embrace ESG investing—despite the limited...
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- May 2025
- Case
Daiichi Sankyo: Steering a Global Organization
In the spring of 2023, Sunao Manabe, CEO of Daiichi Sankyo, reflected on a pivotal decision. A large Western pharmaceutical company had made a bid to partner with Daiichi Sankyo to develop the next three products in its oncology pipeline. Daiichi Sankyo, a 125-year old Japanese pharmaceutical company, had shifted its strategic focus toward oncology in 2015. In 2019, through a partnership with Western pharmaceutical company DrugCo, Daiichi Sankyo developed Enhertu®, an antibody-drug conjugate (ADC) that was highly successful in the global oncology market. Subsequently, Daiichi Sankyo expanded its research portfolio to develop more ADCs that could target new cancer types and undertook a culture transformation initiative to support its globalization and growth efforts. Following a year of meeting with the Executive Management Committee (EMC), many different perspectives had been raised with arguments for and against partnering. While a partnership might expedite access to Western markets, R&D executives worried about compromising the company's independence and agility in scientific development. Manabe now had to decide whether Daiichi Sankyo should develop the next three ADCs in its pipeline independently or launch a new partnership with PharmaCo.
- May 2025
- Case
Daiichi Sankyo: Steering a Global Organization
In the spring of 2023, Sunao Manabe, CEO of Daiichi Sankyo, reflected on a pivotal decision. A large Western pharmaceutical company had made a bid to partner with Daiichi Sankyo to develop the next three products in its oncology pipeline. Daiichi Sankyo, a 125-year old Japanese pharmaceutical company, had shifted its strategic focus toward...
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- May–June 2025
- Article
What People Get Wrong About Psychological Safety
By: Amy C. Edmondson and Michaela J. KerrisseyPsychological safety—a shared belief among team members that it’s OK to speak up with candor—has become a popular concept. However, as its popularity has grown, so too have misconceptions about it. Such misunderstandings can lead to frustration among leaders and employees, stymie constructive debates, and ultimately harm organizational performance. In this article the authors identify the following six common misperceptions: Psychological safety means being nice; it means getting your way; it means job security; it requires a trade-off with performance; it’s a policy; and it requires a top-down approach. They explain why each misperception gets in the way and give advice on how to counter it. They also offer leaders a blueprint for building the kind of strong, learning-oriented work environment that is crucial for success in an uncertain world. Leaders should clearly communicate what psychological safety is and what it isn’t, and take steps to improve the quality of conversations and to establish structures and rituals that will help teams assess their progress in building a psychologically safe environment.
- May–June 2025
- Article
What People Get Wrong About Psychological Safety
By: Amy C. Edmondson and Michaela J. KerrisseyPsychological safety—a shared belief among team members that it’s OK to speak up with candor—has become a popular concept. However, as its popularity has grown, so too have misconceptions about it. Such misunderstandings can lead to frustration among leaders and employees, stymie constructive debates, and ultimately harm organizational...
About the Unit
As the world of operations has changed, so have interests and priorities within the Unit. Historically, the TOM Unit focused on manufacturing and the development of physical products. Over the past several years, we have expanded our research, course development, and course offerings to encompass new issues in information technology, supply chains, and service industries.
The field of TOM is concerned with the design, management, and improvement of operating systems and processes. As we seek to understand the challenges confronting firms competing in today's demanding environment, the focus of our work has broadened to include the multiple activities comprising a firm's "operating core":
- the multi-function, multi-firm system that includes basic research, design, engineering, product and process development and production of goods and services within individual operating units;
- the networks of information and material flows that tie operating units together and the systems that support these networks;
- the distribution and delivery of goods and services to customers.
Recent Publications
Ghassan Nuqul and the Nuqul Group: Preserving a Father’s Legacy
- May 2025 |
- Teaching Plan |
- Faculty Research
Calyx Global: Rating Carbon Credits
- May 2025 |
- Teaching Note |
- Faculty Research
'Net Zero in Action': Impact Investing at the McKnight Foundation
- May 2025 |
- Case |
- Faculty Research
Daiichi Sankyo: Steering a Global Organization
- May 2025 |
- Case |
- Faculty Research
Responsive Working at PepsiCo UK (B)
- May 2025 |
- Supplement |
- Faculty Research
Responsive Working at PepsiCo UK (C)
- May 2025 |
- Supplement |
- Faculty Research
What People Get Wrong About Psychological Safety
- May–June 2025 |
- Article |
- Harvard Business Review
Campbell's Recipe for Advancing School Nutrition
- April 2025 |
- Case |
- Faculty Research
Harvard Business Publishing
Seminars & Conferences
There are no upcoming events.