Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
  • Academic Units
    • Academic Units
    • Accounting & Management
    • Business, Government & the International Economy
    • Entrepreneurial Management
    • Finance
    • General Management
    • Marketing
    • Negotiation, Organizations & Markets
    • Organizational Behavior
    • Strategy
    • Technology & Operations Management
    →
  • Technology & Operations Management
    • Technology & Operations Management
    • Faculty
    • Curriculum
    • Seminars & Conferences
    • Awards & Honors
    • Doctoral Students
    →

Technology & Operations Management

Technology & Operations Management

  • Faculty
  • Curriculum
  • Seminars & Conferences
  • Awards & Honors
  • Doctoral Students
Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students
    • May 2025
    • Case

    'Net Zero in Action': Impact Investing at the McKnight Foundation

    By: Lauren Cohen, Christina R. Wing and Sophia Pan

    Elizabeth McGeveran, Vice President of Investments at the McKnight Foundation, reflected on how to effectively advance the organization’s net-zero strategy. The foundation had committed 10% of its endowment to building a portfolio of impact investments and was among the first family foundations to embrace ESG investing—despite the limited availability of robust metrics. McKnight recognized that sustainable investing did not equate to sacrificing returns; in fact, the foundation had already demonstrated its ability to generate competitive performance. Still, leadership acknowledged that some growing pains and short-term deviation from traditional benchmarks were inevitable. The question now was: how could they continue to succeed in their ESG strategy—and, more importantly, position themselves as a market signal, setting higher expectations for fund managers on environmental and social governance?

    • May 2025
    • Case

    'Net Zero in Action': Impact Investing at the McKnight Foundation

    By: Lauren Cohen, Christina R. Wing and Sophia Pan

    Elizabeth McGeveran, Vice President of Investments at the McKnight Foundation, reflected on how to effectively advance the organization’s net-zero strategy. The foundation had committed 10% of its endowment to building a portfolio of impact investments and was among the first family foundations to embrace ESG investing—despite the limited...

    • May 2025
    • Case

    Daiichi Sankyo: Steering a Global Organization

    By: Tiona Zuzul, Amy C. Edmondson and Cat Huang

    In the spring of 2023, Sunao Manabe, CEO of Daiichi Sankyo, reflected on a pivotal decision. A large Western pharmaceutical company had made a bid to partner with Daiichi Sankyo to develop the next three products in its oncology pipeline. Daiichi Sankyo, a 125-year old Japanese pharmaceutical company, had shifted its strategic focus toward oncology in 2015. In 2019, through a partnership with Western pharmaceutical company DrugCo, Daiichi Sankyo developed Enhertu®, an antibody-drug conjugate (ADC) that was highly successful in the global oncology market. Subsequently, Daiichi Sankyo expanded its research portfolio to develop more ADCs that could target new cancer types and undertook a culture transformation initiative to support its globalization and growth efforts. Following a year of meeting with the Executive Management Committee (EMC), many different perspectives had been raised with arguments for and against partnering. While a partnership might expedite access to Western markets, R&D executives worried about compromising the company's independence and agility in scientific development. Manabe now had to decide whether Daiichi Sankyo should develop the next three ADCs in its pipeline independently or launch a new partnership with PharmaCo.

    • May 2025
    • Case

    Daiichi Sankyo: Steering a Global Organization

    By: Tiona Zuzul, Amy C. Edmondson and Cat Huang

    In the spring of 2023, Sunao Manabe, CEO of Daiichi Sankyo, reflected on a pivotal decision. A large Western pharmaceutical company had made a bid to partner with Daiichi Sankyo to develop the next three products in its oncology pipeline. Daiichi Sankyo, a 125-year old Japanese pharmaceutical company, had shifted its strategic focus toward...

    • May–June 2025
    • Article

    What People Get Wrong About Psychological Safety

    By: Amy C. Edmondson and Michaela J. Kerrissey

    Psychological safety—a shared belief among team members that it’s OK to speak up with candor—has become a popular concept. However, as its popularity has grown, so too have misconceptions about it. Such misunderstandings can lead to frustration among leaders and employees, stymie constructive debates, and ultimately harm organizational performance. In this article the authors identify the following six common misperceptions: Psychological safety means being nice; it means getting your way; it means job security; it requires a trade-off with performance; it’s a policy; and it requires a top-down approach. They explain why each misperception gets in the way and give advice on how to counter it. They also offer leaders a blueprint for building the kind of strong, learning-oriented work environment that is crucial for success in an uncertain world. Leaders should clearly communicate what psychological safety is and what it isn’t, and take steps to improve the quality of conversations and to establish structures and rituals that will help teams assess their progress in building a psychologically safe environment.

    • May–June 2025
    • Article

    What People Get Wrong About Psychological Safety

    By: Amy C. Edmondson and Michaela J. Kerrissey

    Psychological safety—a shared belief among team members that it’s OK to speak up with candor—has become a popular concept. However, as its popularity has grown, so too have misconceptions about it. Such misunderstandings can lead to frustration among leaders and employees, stymie constructive debates, and ultimately harm organizational...

About the Unit

As the world of operations has changed, so have interests and priorities within the Unit. Historically, the TOM Unit focused on manufacturing and the development of physical products. Over the past several years, we have expanded our research, course development, and course offerings to encompass new issues in information technology, supply chains, and service industries.

The field of TOM is concerned with the design, management, and improvement of operating systems and processes. As we seek to understand the challenges confronting firms competing in today's demanding environment, the focus of our work has broadened to include the multiple activities comprising a firm's "operating core":

  • the multi-function, multi-firm system that includes basic research, design, engineering, product and process development and production of goods and services within individual operating units;
  • the networks of information and material flows that tie operating units together and the systems that support these networks;
  • the distribution and delivery of goods and services to customers.

Recent Publications

Ghassan Nuqul and the Nuqul Group: Preserving a Father’s Legacy

By: Christina R. Wing
  • May 2025 |
  • Teaching Plan |
  • Faculty Research
Teaching Plan for HBS Case No. 624-030.
Citation
Purchase
Related
Wing, Christina R. "Ghassan Nuqul and the Nuqul Group: Preserving a Father’s Legacy." Harvard Business School Teaching Plan 625-131, May 2025.

Calyx Global: Rating Carbon Credits

By: Michael W. Toffel and Adam Chen
  • May 2025 |
  • Teaching Note |
  • Faculty Research
Teaching note to support the Calyx Global: Ratinng Carbon Credits case (HBS No. 625-102)
Citation
Purchase
Related
Toffel, Michael W., and Adam Chen. "Calyx Global: Rating Carbon Credits." Harvard Business School Teaching Note 625-103, May 2025.

'Net Zero in Action': Impact Investing at the McKnight Foundation

By: Lauren Cohen, Christina R. Wing and Sophia Pan
  • May 2025 |
  • Case |
  • Faculty Research
Elizabeth McGeveran, Vice President of Investments at the McKnight Foundation, reflected on how to effectively advance the organization’s net-zero strategy. The foundation had committed 10% of its endowment to building a portfolio of impact investments and was among the first family foundations to embrace ESG investing—despite the limited availability of robust metrics. McKnight recognized that sustainable investing did not equate to sacrificing returns; in fact, the foundation had already demonstrated its ability to generate competitive performance. Still, leadership acknowledged that some growing pains and short-term deviation from traditional benchmarks were inevitable. The question now was: how could they continue to succeed in their ESG strategy—and, more importantly, position themselves as a market signal, setting higher expectations for fund managers on environmental and social governance?
Keywords: Investment Fund; Philanthropy; Charitable Donations; Sustainability; Foundation; Impact Investing; ESG; Family Business; Forecasting and Prediction; Private Sector; Renewable Energy; Social Entrepreneurship; Climate Change; Environmental Sustainability; Green Technology; Financial Strategy; Investment Funds; Investment Portfolio; Institutional Investing; Corporate Accountability; Corporate Social Responsibility and Impact; Mission and Purpose; Private Ownership; Philanthropy and Charitable Giving; Social Issues; Sustainable Cities; Financial Services Industry; Minnesota; United States
Citation
Educators
Related
Cohen, Lauren, Christina R. Wing, and Sophia Pan. "'Net Zero in Action': Impact Investing at the McKnight Foundation." Harvard Business School Case 225-095, May 2025.

Daiichi Sankyo: Steering a Global Organization

By: Tiona Zuzul, Amy C. Edmondson and Cat Huang
  • May 2025 |
  • Case |
  • Faculty Research
In the spring of 2023, Sunao Manabe, CEO of Daiichi Sankyo, reflected on a pivotal decision. A large Western pharmaceutical company had made a bid to partner with Daiichi Sankyo to develop the next three products in its oncology pipeline. Daiichi Sankyo, a 125-year old Japanese pharmaceutical company, had shifted its strategic focus toward oncology in 2015. In 2019, through a partnership with Western pharmaceutical company DrugCo, Daiichi Sankyo developed Enhertu®, an antibody-drug conjugate (ADC) that was highly successful in the global oncology market. Subsequently, Daiichi Sankyo expanded its research portfolio to develop more ADCs that could target new cancer types and undertook a culture transformation initiative to support its globalization and growth efforts. Following a year of meeting with the Executive Management Committee (EMC), many different perspectives had been raised with arguments for and against partnering. While a partnership might expedite access to Western markets, R&D executives worried about compromising the company's independence and agility in scientific development. Manabe now had to decide whether Daiichi Sankyo should develop the next three ADCs in its pipeline independently or launch a new partnership with PharmaCo.
Keywords: Strategy; Culture Change; Decision-making; Leadership; Culture; Innovation; Psychological Safety
Citation
Educators
Related
Zuzul, Tiona, Amy C. Edmondson, and Cat Huang. "Daiichi Sankyo: Steering a Global Organization." Harvard Business School Case 725-478, May 2025.

Responsive Working at PepsiCo UK (B)

By: Amy C. Edmondson and Nancy Boghossian Staples
  • May 2025 |
  • Supplement |
  • Faculty Research
Supplements the (A) case.
Citation
Purchase
Related
Edmondson, Amy C., and Nancy Boghossian Staples. "Responsive Working at PepsiCo UK (B)." Harvard Business School Supplement 625-101, May 2025.

Responsive Working at PepsiCo UK (C)

By: Amy C. Edmondson and Nancy Boghossian Staples
  • May 2025 |
  • Supplement |
  • Faculty Research
Citation
Purchase
Related
Edmondson, Amy C., and Nancy Boghossian Staples. "Responsive Working at PepsiCo UK (C)." Harvard Business School Supplement 625-104, May 2025.

What People Get Wrong About Psychological Safety

By: Amy C. Edmondson and Michaela J. Kerrissey
  • May–June 2025 |
  • Article |
  • Harvard Business Review
Psychological safety—a shared belief among team members that it’s OK to speak up with candor—has become a popular concept. However, as its popularity has grown, so too have misconceptions about it. Such misunderstandings can lead to frustration among leaders and employees, stymie constructive debates, and ultimately harm organizational performance. In this article the authors identify the following six common misperceptions: Psychological safety means being nice; it means getting your way; it means job security; it requires a trade-off with performance; it’s a policy; and it requires a top-down approach. They explain why each misperception gets in the way and give advice on how to counter it. They also offer leaders a blueprint for building the kind of strong, learning-oriented work environment that is crucial for success in an uncertain world. Leaders should clearly communicate what psychological safety is and what it isn’t, and take steps to improve the quality of conversations and to establish structures and rituals that will help teams assess their progress in building a psychologically safe environment.
Keywords: Leadership; Organizational Culture; Employees; Interpersonal Communication
Citation
Find at Harvard
Register to Read
Purchase
Related
Edmondson, Amy C., and Michaela J. Kerrissey. "What People Get Wrong About Psychological Safety." Harvard Business Review 103, no. 3 (May–June 2025): 52–59.

Campbell's Recipe for Advancing School Nutrition

By: Hise O. Gibson, F. Christopher Eaglin and Ai-Ling Jamila Malone
  • April 2025 |
  • Case |
  • Faculty Research
In 2021, The Campbell’s Company launched Full Futures, a collective impact initiative aimed at advancing school nutrition environments in underserved communities. The program started in Camden, NJ—home to Campbell’s headquarters—and later expanded to Charlotte, NC, and Hanover, PA with a $5 million commitment over 5 years. Full Futures brought together diverse partners across corporate, nonprofit, and school district sectors to address four key pillars: culture, infrastructure, nutrition education, and food access. This case explores how Campbell’s navigated complex partnerships, power dynamics, and contextual differences across cities to drive sustainable community impact, while grappling with how to measure success and inspire replication beyond its own communities.
Keywords: Strategy; Leadership; Corporate Social Responsibility and Impact; Education; Health; Nutrition; Social Enterprise; Relationships; Business and Community Relations; Decision Making; Operations; Food and Beverage Industry; New Jersey; North Carolina; Pennsylvania
Citation
Educators
Related
Gibson, Hise O., F. Christopher Eaglin, and Ai-Ling Jamila Malone. "Campbell's Recipe for Advancing School Nutrition." Harvard Business School Case 625-117, April 2025.
More Publications

In the News

    • 21 May 2025
    • Peggy Smedley Show

    Work from Anywhere

    Re: Prithwiraj Choudhury
    • 16 May 2025
    • Harvard Gazette

    ‘I Can Just Copy-Paste Things, So Do I Really Need to Learn?’

    Re: Alberto Cavallo, Karim Lakhani & Iavor Bojinov
    • 14 May 2025
    • How To Succeed At Failing

    How to Succeed at Failing, Part 2: Life and Death

    Re: Amy Edmondson
→More Faculty News

HBS Working Knowledge

    • 05 Nov 2024

    AI Can Help Leaders Communicate, But Can't Make Employees Listen

    Re: Prithwiraj Choudhury
    • 01 Nov 2024

    Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times

    by Rachel Layne
    • 11 Oct 2024

    How AI Could Ease the Refugee Crisis and Bring New Talent to Businesses

    Re: Elisabeth C. Paulson
→More Working Knowledge Articles

Harvard Business Publishing

    • May–June 2025
    • Article

    What People Get Wrong About Psychological Safety

    By: Amy C. Edmondson and Michaela J. Kerrissey
    • April 2025 (Revised April 2025)
    • Case

    JPMorganChase: Leadership in the Age of GenAI

    By: Iavor I. Bojinov, Karim R. Lakhani and David Lane
    • 2025
    • Book

    The World Is Your Office: How Work from Anywhere Boosts Talent, Productivity, and Innovation

    By: Prithwiraj Choudhury
→More Harvard Business Publishing

Seminars & Conferences

There are no upcoming events.

→More Seminars & Conferences

Faculty Positions

Harvard Business School seeks candidates in all fields for full time positions. Candidates with outstanding records in PhD or DBA programs are encouraged to apply.
→Learn More

Contact Information

Technology & Operations Management Unit
Harvard Business School
Morgan Hall
Soldiers Field
Boston, MA 02163
tomunit@hbs.edu

ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College.