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Technology & Operations Management

Technology & Operations Management

  • Faculty
  • Curriculum
  • Seminars & Conferences
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Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students
    • 2025
    • Working Paper

    Where Discovery Happens: Research Institutions and Fundamental Knowledge in the Life-Sciences

    By: Amitabh Chandra and Connie Xu

    Fundamental knowledge in the life sciences has consequential implications for medicine and subsequent medical innovations. Using publications in leading life science journals to measure fundamental knowledge, we document large agglomerations in the institutions where it is discovered and a robust correlation between knowledge and subsequent citations in patents. We assess whether the institution where research is produced affects the output of scientists by using a scientist-mover design, which compares annual research output before and after a move for the same scientist. Between 50 60% of a scientist’s research output is attributable to the institution where they work, and two thirds of this effect is driven by the presence of star researchers. The magnitude of these effects has not decreased in more recent time periods, in the wake of technologies that make cross-institution collaborations easier, nor is it larger for moves to larger agglomerations, nor concentrated in particular scientific fields. We discuss the implications of these findings for research allocations in science and scientists’ leaving one institution for another.

    • 2025
    • Working Paper

    Where Discovery Happens: Research Institutions and Fundamental Knowledge in the Life-Sciences

    By: Amitabh Chandra and Connie Xu

    Fundamental knowledge in the life sciences has consequential implications for medicine and subsequent medical innovations. Using publications in leading life science journals to measure fundamental knowledge, we document large agglomerations in the institutions where it is discovered and a robust correlation between knowledge and subsequent...

    • 2025
    • Working Paper

    Productivity Beliefs and Efficiency in Science

    By: Fabio Bertolotti, Kyle R. Myers and Wei Yang Tham

    We develop a method to estimate producers’ productivity beliefs in settings where output quantities and input prices are unobservable, and we use it to evaluate allocative efficiency in the market for science. Our model of researchers’ labor supply shows that their willingness to pay for their two key inputs, funding and time, reveals their underlying productivity beliefs. We estimate the model’s parameters using data from a nationally representative survey of research-active professors from all major fields of science. We find that the distribution of research productivity is highly skewed. Using these estimates, we assess the market’s allocative efficiency by comparing actual input allocations to optimal allocations given various objectives. Overall, the market for science is moderately efficient at maximizing output and researchers’ utility: actual input levels are positively correlated with the optimal levels implied by the model. However, the wedge between researchers’ actual and optimal input levels is often significant and difficult to predict. Our estimates imply that total budgets would need to increase by roughly 40% under actual allocations in order to achieve the same growth in scientific output that we predict under alternative allocations of the current budget. Scaling to the population level, this equates to billions of dollars in funding—there are substantial gains from developing new ways of identifying and supporting productive scientists.

    • 2025
    • Working Paper

    Productivity Beliefs and Efficiency in Science

    By: Fabio Bertolotti, Kyle R. Myers and Wei Yang Tham

    We develop a method to estimate producers’ productivity beliefs in settings where output quantities and input prices are unobservable, and we use it to evaluate allocative efficiency in the market for science. Our model of researchers’ labor supply shows that their willingness to pay for their two key inputs, funding and time, reveals their...

    • 2025
    • Working Paper

    How Firms Respond to Worker Activism: Evidence from Global Supply Chains

    By: Yanhua Bird, Jodi L. Short and Michael W. Toffel

    Social movement pressures can lead organizations to concede and improve social performance to avoid disruption costs, but we theorize that such responses evoke concession costs that prompt organizations to shift resources and attention from other social domains whose performance suffers. We test this theory by examining tradeoffs global supply chain factories make when responding to local worker activism, evidenced by varying compliance with multinational enterprises’ (MNEs’) labor standards. Analyzing audit data from thousands of Chinese suppliers, we find that suppliers in cities with more wage-related activism increased compliance with MNEs’ wage-related standards but tempered improvement in occupational health and safety. This tradeoff is more pronounced in factories with unions and high-powered productivity incentives, suggesting internal governance structures shape how suppliers respond to social movement pressures.

    • 2025
    • Working Paper

    How Firms Respond to Worker Activism: Evidence from Global Supply Chains

    By: Yanhua Bird, Jodi L. Short and Michael W. Toffel

    Social movement pressures can lead organizations to concede and improve social performance to avoid disruption costs, but we theorize that such responses evoke concession costs that prompt organizations to shift resources and attention from other social domains whose performance suffers. We test this theory by examining tradeoffs global supply...

About the Unit

As the world of operations has changed, so have interests and priorities within the Unit. Historically, the TOM Unit focused on manufacturing and the development of physical products. Over the past several years, we have expanded our research, course development, and course offerings to encompass new issues in information technology, supply chains, and service industries.

The field of TOM is concerned with the design, management, and improvement of operating systems and processes. As we seek to understand the challenges confronting firms competing in today's demanding environment, the focus of our work has broadened to include the multiple activities comprising a firm's "operating core":

  • the multi-function, multi-firm system that includes basic research, design, engineering, product and process development and production of goods and services within individual operating units;
  • the networks of information and material flows that tie operating units together and the systems that support these networks;
  • the distribution and delivery of goods and services to customers.

Recent Publications

Where Discovery Happens: Research Institutions and Fundamental Knowledge in the Life-Sciences

By: Amitabh Chandra and Connie Xu
  • 2025 |
  • Working Paper |
  • Faculty Research
Fundamental knowledge in the life sciences has consequential implications for medicine and subsequent medical innovations. Using publications in leading life science journals to measure fundamental knowledge, we document large agglomerations in the institutions where it is discovered and a robust correlation between knowledge and subsequent citations in patents. We assess whether the institution where research is produced affects the output of scientists by using a scientist-mover design, which compares annual research output before and after a move for the same scientist. Between 50 60% of a scientist’s research output is attributable to the institution where they work, and two thirds of this effect is driven by the presence of star researchers. The magnitude of these effects has not decreased in more recent time periods, in the wake of technologies that make cross-institution collaborations easier, nor is it larger for moves to larger agglomerations, nor concentrated in particular scientific fields. We discuss the implications of these findings for research allocations in science and scientists’ leaving one institution for another.
Keywords: Research; Innovation and Invention; Science
Citation
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Chandra, Amitabh, and Connie Xu. "Where Discovery Happens: Research Institutions and Fundamental Knowledge in the Life-Sciences." NBER Working Paper Series, No. 33996, July 2025.

Productivity Beliefs and Efficiency in Science

By: Fabio Bertolotti, Kyle R. Myers and Wei Yang Tham
  • 2025 |
  • Working Paper |
  • Faculty Research
We develop a method to estimate producers’ productivity beliefs in settings where output quantities and input prices are unobservable, and we use it to evaluate allocative efficiency in the market for science. Our model of researchers’ labor supply shows that their willingness to pay for their two key inputs, funding and time, reveals their underlying productivity beliefs. We estimate the model’s parameters using data from a nationally representative survey of research-active professors from all major fields of science. We find that the distribution of research productivity is highly skewed. Using these estimates, we assess the market’s allocative efficiency by comparing actual input allocations to optimal allocations given various objectives. Overall, the market for science is moderately efficient at maximizing output and researchers’ utility: actual input levels are positively correlated with the optimal levels implied by the model. However, the wedge between researchers’ actual and optimal input levels is often significant and difficult to predict. Our estimates imply that total budgets would need to increase by roughly 40% under actual allocations in order to achieve the same growth in scientific output that we predict under alternative allocations of the current budget. Scaling to the population level, this equates to billions of dollars in funding—there are substantial gains from developing new ways of identifying and supporting productive scientists.
Keywords: Performance Productivity; Perception; Research
Citation
Read Now
Related
Bertolotti, Fabio, Kyle R. Myers, and Wei Yang Tham. "Productivity Beliefs and Efficiency in Science." Harvard Business School Working Paper, No. 25-063, June 2025.

Small Business Innovation Applied to National Needs

By: Kyle Myers, Lauren Lanahan and Evan E. Johnson
  • 2025 |
  • Working Paper |
  • Faculty Research
Small businesses have long supplied a disproportionate share of major innovations in the United States. We review a centerpiece policy on this topic: the U.S. Small Business Innovation Research (SBIR) program. We trace its legislative history and summarize program evaluations over the past four decades. Using newly matched data on SBIR awards and venture capital investments into small businesses, we show that, despite often being compared to venture-backed businesses, SBIR-backed businesses pursue very different strategies. We use simple economic theories to motivate the SBIR program as a vehicle for the government to invest in small-scale, well-defined, but risky technologies that have large externalities, and we highlight a number of case studies consistent with this framework. Because the motivating friction lies at the level of ideas, our perspective encourages future evaluations to determine how the SBIR program influences not just who does the inventing, but what gets invented. Looking forward we discuss how rising industrial concentration and the diffusion of artificial intelligence may reshape the program’s comparative advantage in the innovation policy toolkit.
Keywords: Small Business; Innovation and Invention; Government Legislation; Entrepreneurial Finance; Business and Government Relations
Citation
Read Now
Related
Myers, Kyle, Lauren Lanahan, and Evan E. Johnson. "Small Business Innovation Applied to National Needs." Harvard Business School Working Paper, No. 25-062, June 2025.

Arla Foods: Data-Driven Decarbonization

By: Michael Parzen, Michael W. Toffel and Susan Pinckney
  • June 2025 |
  • Teaching Note |
  • Faculty Research
Teaching note for Arla Arla Foods: Data-Driven Decarbonization (A), HBS No. 624-003
Citation
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Related
Parzen, Michael, Michael W. Toffel, and Susan Pinckney. "Arla Foods: Data-Driven Decarbonization." Harvard Business School Teaching Note 625-121, June 2025.

How Firms Respond to Worker Activism: Evidence from Global Supply Chains

By: Yanhua Bird, Jodi L. Short and Michael W. Toffel
  • 2025 |
  • Working Paper |
  • Faculty Research
Social movement pressures can lead organizations to concede and improve social performance to avoid disruption costs, but we theorize that such responses evoke concession costs that prompt organizations to shift resources and attention from other social domains whose performance suffers. We test this theory by examining tradeoffs global supply chain factories make when responding to local worker activism, evidenced by varying compliance with multinational enterprises’ (MNEs’) labor standards. Analyzing audit data from thousands of Chinese suppliers, we find that suppliers in cities with more wage-related activism increased compliance with MNEs’ wage-related standards but tempered improvement in occupational health and safety. This tradeoff is more pronounced in factories with unions and high-powered productivity incentives, suggesting internal governance structures shape how suppliers respond to social movement pressures.
Keywords: Worker Activism; Labor Standards; Tradeoffs; Global Supply Chains; Internal Governance Structure; Public Opinion; Supply Chain; Corporate Accountability; Corporate Social Responsibility and Impact; Working Conditions
Citation
Read Now
Related
Bird, Yanhua, Jodi L. Short, and Michael W. Toffel. "How Firms Respond to Worker Activism: Evidence from Global Supply Chains." Harvard Business School Working Paper, No. 25-061, June 2025.

Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces

By: Santiago Gallino, Nil Karacaoglu and Antonio Moreno
  • May–June 2025 |
  • Article |
  • Manufacturing & Service Operations Management
Most online sales worldwide take place in marketplaces that connect sellers and buyers. The presence of numerous third-party sellers leads to a proliferation of listings for each product, making it difficult for customers to choose between the available options. Online marketplaces adopt algorithmic tools to curate how the different listings for a product are presented to customers. This paper focuses on one such tool, the Buybox, that algorithmically chooses one option to be presented prominently to customers as a default option. We leveraged the staggered introduction of the Buybox within a prominent product category in a leading online marketplace to study how the Buybox impacts marketplace dynamics. Our findings indicate that adopting Buybox results in a substantial increase in marketplace orders and visits. Implementing Buybox reduces the frictions customers and sellers face. On the customer side, we find a reduction of search frictions, evidenced by an increase in conversion rates and a higher impact of Buybox on the mobile channel, which has significantly higher search frictions than the desktop channel. On the seller side, the number of sellers offering a product increases following the implementation of Buybox. Customers benefit from lower prices and higher average quality levels when competition in Buyboxes is high. After the introduction of the Buybox, the marketplace also becomes more concentrated. Our paper contributes to the burgeoning literature on the role of algorithms in platforms by examining how algorithmic curation impacts the participants of the marketplace as well as the marketplace dynamics.
Keywords: Algorithms; Marketplaces; Marketplace Matching; E-commerce; Demand and Consumers; Customer Focus and Relationships; Market Participation; Technology Adoption
Citation
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Related
Gallino, Santiago, Nil Karacaoglu, and Antonio Moreno. "Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces." Manufacturing & Service Operations Management 27, no. 3 (May–June 2025): 917–934.

Ghassan Nuqul and the Nuqul Group: Preserving a Father's Legacy

By: Christina R. Wing
  • May 2025 |
  • Teaching Plan |
  • Faculty Research
Teaching Plan for HBS Case No. 624-030.
Citation
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Related
Wing, Christina R. "Ghassan Nuqul and the Nuqul Group: Preserving a Father's Legacy." Harvard Business School Teaching Plan 625-131, May 2025.

Calyx Global: Rating Carbon Credits

By: Michael W. Toffel and Adam Chen
  • May 2025 |
  • Teaching Note |
  • Faculty Research
Teaching note to support the Calyx Global: Ratinng Carbon Credits case (HBS No. 625-102)
Citation
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Related
Toffel, Michael W., and Adam Chen. "Calyx Global: Rating Carbon Credits." Harvard Business School Teaching Note 625-103, May 2025.
More Publications

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Contact Information

Technology & Operations Management Unit
Harvard Business School
Morgan Hall
Soldiers Field
Boston, MA 02163
tomunit@hbs.edu

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