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  • 31 Mar 2008
  • HBS Case

JetBlue’s Valentine’s Day Crisis

from taking off.) That day, only seventeen of JetBlue's 156 scheduled departures left JFK, a fact that caused ripple effects throughout the system and displaced crew and aircraft. In subsequent days, JetBlue management canceled more and... View Details
Keywords: by Julia Hanna; Air Transportation
  • 05 Feb 2007
  • Research & Ideas

Business and the Global Poor

more slowly have benefited from enlightened managers who take the view that a BOP venture's steep start-up costs are a long-term investment. Q: The case is made that companies in BOP markets can't just operate to make profits, they also... View Details
Keywords: by Sean Silverthorne
  • January 2003 (Revised February 2003)
  • Case

Office Depot, Inc.: Business Transformation (A)

By: James L. Heskett, Dan Maher, Daniel F. OBrien, Thomas Watson and Jeffrey F. Rayport
The company's management is considering the possibility of launching a rebranding campaign around the promises "What you need. What you need to know." The questions are whether and when to launch the campaign in view of the large number of training efforts and... View Details
Keywords: Corporate Entrepreneurship; Advertising Campaigns; Brands and Branding; Business Strategy; Technology Adoption; Transformation; Market Timing; Growth and Development; Training; Retail Industry
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  • Web

Blog | Social Enterprise | Harvard Business School

Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services... View Details
  • Web

Klarman Hall | About

ability to attract and inspire individuals who believe in the power of management and management education to improve societies and change the world. The building conveys a... View Details
  • Web

Curriculum - Business & Environment

MBA Experience Curriculum 23ms Required Curriculum (1st Year) Cases Environmental opportunities and challenges are embedded in most Required Curriculum courses so that all students understand the importance of the natural environment to their roles as View Details
  • 25 Jun 2020
  • Blog Post

Harvard Business School Class of 2021 Student Profiles

PREVIOUS EXPERIENCE Uber, Compensia HBS ACTIVITIES PRIDE Club, Rugby Club Joy Chen Joy seized every educational opportunity she could, first in China, and after age ten, in Canada and then the US. At age 16, she landed at Dartmouth, where... View Details
  • June 2021
  • Case

Akira Fukabori and Kevin Kajitani at avatarin (A) (Abridged)

By: Linda A. Hill and Emily Tedards
In 2016, Akira Fukabori and Kevin Kajitani, aeronautical engineers at All Nippon Airways Co., Ltd., began to wonder why, in a world of accelerating globalization and digital connectivity, those who lived in far-remote villages or impoverished urban areas could not... View Details
Keywords: Agility; Ecosystem; Innovation Ecosystems; Innovation; Crowdsourcing; XPRIZE; Open Innovation; Partnership; Government; Collaboration; Co-creation; Purpose; Impact; Social Impact; Movement; Organizational Behavior; Organizational Ambidexterity; Ambidexterity; Culture; Culture Change; Global Teams; Experimentation; Space; Space Industry; Airline Industry; Start-up; Platform Business; Platform Strategy; Platform; Digital; Robotics; Robots; Avatar; Telepresence; Innovation Lab; Mobility; COVID-19; Intrapreneurship; Public-private Partnership; Innovation and Invention; Technological Innovation; Partners and Partnerships; Collaborative Innovation and Invention; Alignment; Leadership; Leading Change; Diversity; Organizational Culture; Change Management; Strategy; Entrepreneurship; Digital Platforms; Transportation Industry; Aerospace Industry; Japan
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  • 04 Apr 2011
  • HBS Case

Reinventing the National Geographic Society

behaviors, and values of a legacy organization, changing a business model from paper to digital, capitalizing on huge brand awareness and international presence, and promoting cross-functional and cross-divisional collaboration. Increasing Geographic Knowledge Founded... View Details
Keywords: by Sean Silverthorne; Publishing
  • November 2017
  • Supplement

Loss Prevention at Mac's Convenience Stores (B)

By: Francesca Gino, Katherine DeCelles and Olivia Hull
Supplement to HBS No. 918-001. The case describes the inventive approaches to retail crime prevention that Sean Sportun, security and loss prevention manager at Mac’s Convenience Stores, implemented between 2007 and 2017. View Details
Keywords: Public Relations; Community Relations; Change Management; Leading Change; Training; Knowledge Dissemination; Working Conditions; Crime and Corruption; Law Enforcement; Legal Liability; Business and Community Relations; Retail Industry; Canada
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  • Web

Our Team - Impact Investments

research examines corporate and household finance in emerging markets, with a focus on insurance, credit, and savings. He has also done extensive work on financial education in the US and emerging markets. His recent research focuses on... View Details
  • 24 Apr 2014
  • News

Honoring a legacy

Having joined her family’s international shipping, trading, and finance business, Foremost Group, in 2001, Angela A. Chao (AB 1995, MBA 2001) began her career focusing on the company’s safety management system and vessel security... View Details
  • Web

Rigorous research, rooted in practice | About

Innovation Science at Harvard Managing the Future of Work Private Capital Project Public Education Leadership U.S. Competitiveness Insights Working Knowledge More HBS Working Knowledge Harvard Business... View Details
  • June 2006 (Revised April 2007)
  • Case

Howard Schultz: Building Starbucks Community

By: William W. George and Andrew N. McLean
In 2006, Howard Schultz reflects on his leadership at Starbucks in light of its continued growth plans. Provides information on the leadership development of the protagonist, tracing his youth and education, his early business career, his acquisition of Starbucks, and... View Details
Keywords: Education; Biography; Leadership; Leadership Development; Leadership Style; Growth and Development Strategy; Personal Development and Career
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  • 23 Jan 2023
  • Research & Ideas

After High-Profile Failures, Can Investors Still Trust Credit Ratings?

crisis, delivering more accurate and relevant ratings for investors. The paper, published in Management Science, was coauthored by Sikochi, Samuel B. Bonsall IV and Karl A. Muller III of Penn State University; Kevin Koharki of Purdue... View Details
Keywords: by Ben Rand
  • 28 Feb 2022
  • Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

as the time a Starbucks manager called police to arrest two Black men for loitering, though they were merely waiting for an acquaintance. “There are a lot of very negative consequences,” says Feldberg. “At one basic level, companies are... View Details
Keywords: by Pamela Reynolds
  • 25 Jul 2023
  • Blog Post

Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow

utilizes their MBA skills to bring significant value and capacity to both the business and its community. Leading into his first year at HBS, McClain was a Summer Fellow with the Harlem Children’s Zone, an education non-profit that aims... View Details
  • 14 Dec 2009
  • Research & Ideas

Can Entrepreneurs Drive People Movers to Success?

Q: What sorts of questions should managers at Vectus or other PRT businesses ask themselves going forward? A: I'm convinced that PRT creates huge value—reducing automobile congestion, and getting passengers to their desired destinations... View Details
Keywords: by Martha Lagace; Transportation
  • Web

Arthur Rock Center for Entrepreneurship | About

office branch, and a barbershop, was repurposed several times as faculty and administrative office space before its extensive renovation and rededication as the hub of the School’s entrepreneurial education activities in 2003. Today, the... View Details
  • 01 Jun 2024
  • News

Leveraging Generative AI

learning. Last year, the MBA Program introduced ChatGPT as a component of the required course Data Science for Managers and the elective Launching Tech Ventures (see below). Faculty members have integrated it into other courses as well,... View Details
Keywords: Jennifer Gillespie