Publications

Research Summary

SUMMARY

My research examines the microfoundations of organizational capabilities. My first area of research empirically explores how organizational capabilities become embedded in teams through the mechanism of team familiarity. My second area of research... View Details

April 18, 2013
Article

Leading Clinicians and Clinicians Leading

By: Richard Bohmer

More effective models of care delivery are needed, but their successful implementation depends on effective care teams and good management of local operations (clinical microsystems). Clinicians influence both, and local clinician leaders will have several key tasks. View Details

Keywords: Health Care; Performance; Leadership; Health Care and Treatment; Health Industry

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Keywords: Financial Services

Kevin P. Mohan

Kevin Mohan joined the Negotiation, Organizations & Markets unit at Harvard Business School in 2012 after a long career as a private equity investor. He teaches Negotiation in the MBA program and the Owners, Presidents, and Managers program. He also teaches War... View Details

March 2009
Case

Barbara Norris: Leading Change in the General Surgery Unit

By: Boris Groysberg, Nitin Nohria and Deborah Bell

Barbara Norris struggles to address the many problems facing her as a recently promoted nurse manager in the General Surgery Unit (GSU) at Eastern Massachusetts University Hospital (EMU). She has inherited a unit with the lowest employee satisfaction scores and highest... View Details

Keywords: Employee Relationship Management; Leading Change; Service Delivery; Organizational Change and Adaptation; Organizational Culture; Groups and Teams; Motivation and Incentives; Satisfaction; Health Industry

August 2020 (Revised October 2024)
Case

Digital Marketing at HBS Online

By: Sunil Gupta and Rajiv Lal

In July 2020, the management team of Harvard Business School Online (HBS Online) had to decide how to allocate its marketing budget for fiscal year 2021 between various digital channels and its portfolio of courses. Since its launch in 2014, HBS Online had grown to... View Details

Keywords: Marketing Strategy; Advertising; Digital Marketing; Marketing Channels; Brands and Branding; Business Education; Education Industry; United States; Boston

December 2011 (Revised May 2015)
Case

Aviva Investors

By: George Serafeim

The Aviva Investors case describes the challenge of integrating sustainability considerations into the strategy and business practices of companies and into the decision making process of the investment community. Steve Waygood, Chief Responsible Investment Officer at... View Details

Keywords: Investing; Investment Management; Shareholder Activism; Disclosure; Stock Exchanges; Sustainability; Sustainable Development; Sustainability Reporting; ESG; ESG (Environmental, Social, Governance) Performance; Social Impact; Activism; Investment; Management; Business and Shareholder Relations; Environmental Sustainability; United Kingdom

June 2005
Case

Billy Beane: Changing the Game

Describes how Billy Beane, general manager of the Oakland A's baseball team, employs statistical methodologies to select who is undervalued in the marketplace. Examines why few teams have imitated his organization's successful strategy. Explores threats to Oakland's... View Details

Keywords: Resource Allocation; Competitive Advantage; Sports; Sports Industry; California

6 PM – 8 PM EST, 03 Dec 2014

Connecticut Alumni: Determining Your Career Elements & Connecting with HBS

Kristen Fitzpatrick, Managing Director of HBS Career and Professional Development, and other senior members of the CPD team will share the resources available to you and guide you through a quick exercise to see what elements are most essential in your career. View Details

September 2021 (Revised June 2023)
Supplement

Serving Bud Moore (B)

By: David G. Fubini and Patrick Sanguineti

In only his third year at a Leading Strategy Consulting firm (LSC), Gregory Davis has been assigned to a select group tasked with advising General Motors (GM), one of the largest companies in the world by revenue, on how to reorganize their entire North American... View Details

Keywords: Decision Choices and Conditions; Relationships; Outcome or Result; Groups and Teams; Management Skills; Restructuring

August 1998 (Revised July 2002)
Case

Innovation at 3M Corporation (A)

By: Stefan H. Thomke and Ashok Nimgade

Describes how 3M Corp. introduces and learns a new and innovative methodology called Lead User research to understand future customer and market needs. A team from 3M's Medical-Surgical Markets Division applies the Lead User methodology to the field of surgical... View Details

Keywords: Innovation and Management; Innovation Strategy; Managerial Roles; Marketing Strategy; Demand and Consumers; Market Timing; Product Development; Problems and Challenges; Business Strategy; Medical Devices and Supplies Industry

6 PM – 8 PM PDT, 07 May 2015

Los Angeles Alumni: Determine Your Career Elements & Connect with HBS

Kristen Fitzpatrick, Managing Director of HBS Career and Professional Development, and other members of the CPD team will share resources available to you and guide you through a quick exercise to see what elements are most essential in your career. View Details

6:30 PM – 8 PM -05, 04 Feb 2015

Bogota Alumni: Determine Your Career Elements & Connect with HBS

Kristen Fitzpatrick, Managing Director of HBS Career and Professional Development, and other members of the CPD team will share resources available to you and guide you through a quick exercise to see what elements are most essential in your career. View Details

6 PM – 8 PM EST, 07 Jan 2015

Miami Alumni: Determine Your Career Elements & Connect with HBS

Kristen Fitzpatrick, Managing Director of HBS Career and Professional Development, and other members of the CPD team will share resources available to you and guide you through a quick exercise to see what elements are most essential in your career. View Details

21 Jul 2022
News

I Think Inflation Is Going to Be with Us a Long Time, Says Harvard’s Bill George

19 May 2020
Video

Board Governance During the COVID-19 Crisis Session 2

March 1999 (Revised June 2000)
Case

Eli Lilly: The Evista Project

By: Steven C. Wheelwright and Matt Verlinden

Describes the creation and operation of the initial two heavyweight teams for new drug development and launch. The primary focus is on one of the teams, Evista, although comparisons to the other team, Zyprexa, are included. Lilly must decide the next phase (postlaunch)... View Details

Keywords: Projects; Groups and Teams; Operations; Management Teams; Product Development; Transition; Product Design; Business Startups; Business Plan; Product Launch; Competition; Service Operations; Pharmaceutical Industry