Publications

Find at Harvard

Register to Read

April 2019
Article

Shooting the Messenger

By: Leslie John, Hayley Blunden and Heidi Liu

Eleven experiments provide evidence that people have a tendency to “shoot the messenger,” deeming innocent bearers of bad news unlikeable. In a preregistered lab experiment, participants rated messengers who delivered bad news from a random drawing as relatively... View Details

Keywords: Judgment; Communication; Sense-making; Attribution; Disclosure; Interpersonal Communication; Perception; Judgments; Motivation and Incentives

Find at Harvard

Read Now

April 2014 (Revised July 2017)
Case

The Tate's Digital Transformation

By: Jill Avery

John Stack was the visionary Head of Digital Transformation at the Tate, a collection of four major art galleries in the UK, including Tate Modern, the most visited gallery devoted to modern and contemporary art in the world. Stack was the architect of the Tate's... View Details

Keywords: Digital; Marketing Communication; Non-profit Management; Marketing; Marketing Strategy; Nonprofit Organizations; Social Media; Entertainment and Recreation Industry; Tourism Industry; United Kingdom

October 2013 (Revised April 2016)
Case

StriveTogether: Reinventing the Local Education Ecosystem

By: Allen Grossman, Ann Lombard and Noah Fisher

StriveTogether aimed to improve education outcomes by coordinating the actions of diverse community stakeholders—nonprofit service providers, school districts, government, parents, businesses and others. StriveTogether had an intense focus on collective impact—"the... View Details

Keywords: Education Reform; Not For Profit; Communities; Collaboration; Collective Impact; Nonprofit Organizations; Education; Business and Community Relations; Education Industry; United States

30 Jan 2014
News

Calling All Voices

Keywords: meetings; communication; foreign workers

15 Jun 2021
News

Turning Point: Tell Me More

Illustration by Gisela Goppel Illustration by Gisela Goppel By Diane Hessan (MBA 1977) My entire career has been a series of pivots: a friend who convinced me to join his firm, a conversation on an airplane that turned into a new job, a middle-of-the-night idea that... View Details

Keywords: politics; communication; voting; demographics

24 Aug 2017
News

Unlocking Potential

professor for a father and an enthusiastic community volunteer for a mother, Anderson recalls that talk at the family dinner table often revolved around social problems such as the exploding US prison population, and how to fix them.... View Details

Keywords: Ralph Ranalli; Community Partners; Legal Services; Professional Services

December 2015
Case

Difficult Conversations and Dealing with Challenging Situations at Work: The Questionable Contributions

By: Boris Groysberg and Ann Leamon

Keywords: Organization Behavior; Feedback; Communication; Interpersonal Communication; Organizations; Performance Evaluation

April 2011
Case

Kay Sunderland: Making the Grade at Attain Learning

By: Linda A. Hill and Heather Beckham

Kay Sunderland is an account director at Attain Learning Inc., a business training solutions company. In January 2011, one of Attain's most important clients, Juan Nunez of Gramen Equipment Company, contacts Sunderland with a request: Nunez would like Attain content... View Details

Keywords: Communication; Interpersonal Relations; Personal Strategy ＆ Style; Creativity; Conflict; Interdepartmental Relations; Talent Management; Management Style; Interpersonal Communication; Talent and Talent Management; Relationships; Conflict and Resolution; Communication Strategy; Power and Influence; Service Industry

30 Jan 2014
News

So Happy Together

Keywords: work-life balance; communication; marriage; stress

01 Aug 2024
News

Celtics Star Jaylen Brown Is Setting Out to Generate $5 Billion in Generational Wealth for Communities of Color

19 Sep 2013
News

Collaborate with a Loved One

Keywords: creativity; collaboration; partnerships; communication

10 Sep 2014
News

Getting Cross-Cultural Teamwork Right

Keywords: cross cultural collaboration; communication

January 2017
Case

TA Associates and SpeedCast

By: Paul Gompers and Monica Baraldi

Keywords: Private Equity; Buyout; Communications

06 Apr 2020
News

Visual Aids

Keywords: entrepreneurship; Finance; education; communication

21 Feb 2014
News

In a New Culture, Wait to Cut to the Chase

Keywords: cross-cultural management; communication; international assignments

March 2025
Article

Does Communicating Measurable Diversity Goals Attract or Repel Historically Marginalized Job Applicants? Evidence from the Lab and Field

By: Erika L. Kirgios, Ike Silver and Edward H. Chang

Many organizations struggle to attract a demographically diverse workforce. How does adding a measurable goal to a public diversity commitment—for example, “We care about diversity” versus “We care about diversity and plan to hire at least one woman or racial minority... View Details

Keywords: Selection and Staffing; Recruitment; Diversity; Goals and Objectives; Communication Intention and Meaning; Behavior

Read Now

11 Sep 2014
News

A Speech Is Not an Essay

Keywords: oral communication; speech giving

2022
Article

Social Interactivity in Live Video Experiences Reduces Loneliness

By: Benjamin T. Kaveladze, Robert R. Morris, Rosa Victoria Dimitrova-Gammeltoft, Amit Goldenberg, James J. Gross, Judd Antin, Melissa Sandgren and Melissa C. Thomas-Hunt

Background: Loneliness, especially when chronic, can substantially reduce one's quality of life. However, positive social experiences might help to break cycles of loneliness by promoting more prosocial cognitions and behaviors. Internet-mediated live video... View Details

Keywords: Lonelines; Social Connection; Internet-mediated Communication; Experiment; Emotions; Well-being; Interpersonal Communication; Internet