Publications

01 Sep 2023
News

The Exchange: Where Ethics Meet Economics

my research on platforms, including Airbnb, Facebook, Instagram, Yelp, and Wayfair. There are lots of exciting opportunities beyond platforms as well. For example, one company recently found that increasing pay for lower-wage employees... View Details

Keywords: Jen McFarland Flint; Data Processing, Hosting, and Related Services; Information

Web

Ellen Desmarais | About

its 600 employees worldwide. Ellen is responsible for the HBP Education market group, which serves over 3,800 academic and edtech programs globally, and has oversight of enterprise product, technology, finance, human resources, risk, and... View Details

Web

US Business Immigration Overview - Alumni

This can include the internet version of the required newspaper advertisement. Participation in on-campus recruiting events ( HBS campus presentations and/or interviews ) Posting with trade or professional organizations Having an established View Details

18 Dec 2019
Book

6 Skills That Wise Companies Harness for World-Changing Innovation

founder took on the government, says Takeuchi. “He basically disobeyed a government mandate and said we’re entering anyway He always had a fighting spirit with others, and with the government.” 6. Encourage the development of practical wisdom in others, especially... View Details

Keywords: by Kristen Senz

22 Feb 2022
News

A World of Difference

inclusion tomorrow or today? Today, by miles, because not only are the problems going to stack up, but also your employee base is watching you, and they’re watching you choose not to do it. Inclusion is an urgent goal, and it is so... View Details

Keywords: Jen McFarland Flint

July 2005 (Revised September 2016)
Case

24 Hour Fitness (A): The Rise, 1983–2004

By: John R. Wells, Elizabeth A. Raabe and Gabriel Ellsworth

In October 2004, Mark S. Mastrov, CEO of 24 Hour Fitness, reflected on how far his company had come in just over 20 years. From humble beginnings in 1983 in San Leandro, California, 24 Hour Fitness had grown to become the largest privately-owned health-club chain in... View Details

Keywords: 24 Hour Fitness; Mark Mastrov; Health Clubs; Fitness; Gyms; Chain; Weight Loss; Exercise; Personal Training; Retention; Sales Force Compensation; Incentive Systems; Buildings and Facilities; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Private Equity; Revenue; Geographic Scope; Multinational Firms and Management; Nutrition; Business History; Employees; Recruitment; Selection and Staffing; Human Capital; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Marketing; Operations; Service Operations; Private Ownership; Problems and Challenges; Sales; Salesforce Management; Sports; Strategy; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Segmentation; Information Technology; Internet; Technology Platform; Web; Web Sites; Capital Structure; Performance; Organizational Structure; Organizational Culture; Health Industry; United States; California; San Francisco

13 Apr 2021
Book

How Inclusive Managers Create Glass-Shattering Organizations

others’ views and insights. Superficial recognition that doesn’t allow women to fully contribute won’t placate employees who feel their voices are unheard. Indeed, lip service can be all the more frustrating, as expressed by one woman... View Details

Keywords: by Kristen Senz

Web

John H. McArthur | About

notes in distinctive longhand. McArthur also was there for members of the HBS community in good and bad times. He often appeared unannounced in hospital rooms and at family celebrations of faculty and staff. One employee who was seriously... View Details

10 Mar 2020
Research & Ideas

The Little Understood Problem Confronting Diverse Workplaces

Knitting together a workforce with diverse backgrounds, cultures, and other demographic differences is challenging even for experienced managers, who must socialize those employees into the organization and also help them form new work... View Details

Keywords: by Julia Hanna

September 2017 (Revised March 2018)
Case

Chai Point: Disrupting Chai

By: Shikhar Ghosh, Ramana Nanda and Rachna Tahilyani

Chai Point is India’s largest organized chai retailer. It has missed its target for retail store openings by approximately 25%, goals that are very important to its investors who are also board members. However, it has developed an exciting new internet-based tea... View Details

24 Sep 2018
Research & Ideas

How Cost Accounting is Improving Healthcare in Rural Haiti

clocks, with a large display, that were placed throughout the five sites for all employees to easily see the time.” Training the locals was very important, Shah says. “Our role on the business side was to equip trainees with the concepts... View Details

Keywords: by Carmen Nobel; Health

August 2023
Case

Beamery: Using Skills and AI to Modernize HR

By: Boris Groysberg, Alexis Lefort, Susan Pinckney and Carolina Bartunek

Unicorn human relationships startup Beamery evaluates it's growth versus depth strategy as its strategic partners and customers could become future competitors in a quickly changing AI based human resources and talent management industry View Details