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Show Results For
- All HBS Web
(586)
- News (92)
- Research (449)
- Events (2)
- Multimedia (8)
- Faculty Publications (262)
- 22 Oct 2007
- Research & Ideas
Bringing ‘Lean’ Principles to Service Industries
Wipro Technologies, an Indian outsource provider of software services, launches its own lean initiative. "In terms of operations and improvements, the service industries in general are a long way behind manufacturing," Upton... View Details
- 01 Dec 2019
- News
Bridging the Gap
relationship, whether it’s a provider, a pharmacy, or a patient, involves data, often mobile data on phones.” BlueCross has had to outsource more than 100 of its IT jobs, he adds—not to save money, but because positions can’t be filled... View Details
- 01 Jun 2024
- News
Competing in the Age of AI
Above: Karim Lakhani discussed GenAI with alumni during his presentation at When Professor Karim Lakhani leads discussions about generative artificial intelligence (GenAI), he often begins by asking audience members to stand if they’ve used an AI tool like ChatGPT or... View Details
Keywords: April White
- 01 Apr 2013
- Research & Ideas
First Minutes are Critical in New-Employee Orientation
companies would see positive performance results by emphasizing employee individuality from day one, testing their hypothesis through a series of field and lab experiments. For starters, they conducted a field study at Wipro, a major business process View Details
- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
all these pieces of digital data as useful in helping them do a better job in two ways: One is doing what they do more efficiently, and two is maybe doing less, because they can outsource certain things to the crowd,” she says.... View Details
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
the hiring and onboarding process, as opposed to outsourcing most of these processes to HR. Once the staffer is hired, the hiring manager should communicate the news to the rest of the organization so their new colleagues can welcome them... View Details
Keywords: by Sean Silverthorne
- 01 Sep 2003
- News
Kumar Mahadeva
Cognizant provides application outsourcing services and 24/7 software project management for a small but intensely loyal client base of large U.S. and European companies. Widely praised in the business press for its innovation and growth,... View Details
- 09 Jan 2006
- Research & Ideas
When Benchmarks Don’t Work
for very long. After all, an outsourcer of these services enjoys economies of scale that virtually no internal support unit can hope to match. An outsourcer can shift operations to the lowest-cost regions of... View Details
- February 2015 (Revised August 2016)
- Case
Nokia's Bridge Program: Redesigning Layoffs (A)
By: Sandra J. Sucher and Susan J. Winterberg
"Not another Bochum." Nokia Board Chairman Jorma Ollila was clear in the goals he set for the 2011 restructuring that Nokia's new CEO, Stephen Elop, had decided was necessary to address the dramatically changed competitive environment the company faced in smartphones... View Details
Keywords: Layoffs; Plant Closure; Outplacement; Shared Value; Business or Company Management; Job Cuts and Outsourcing; Restructuring; Employee Relationship Management; Telecommunications Industry
Sucher, Sandra J., and Susan J. Winterberg. "Nokia's Bridge Program: Redesigning Layoffs (A)." Harvard Business School Case 315-002, February 2015. (Revised August 2016.)
- 16 Apr 2020
- Research & Ideas
Has COVID-19 Broken the Global Value Chain?
paradigm behind global value chains, generally a production network, suggests that firms should outsource to the countries with the lowest overall costs. (Firms could potentially source particular intermediate inputs from only one... View Details
Keywords: by Sean Silverthorne
- 25 Aug 2003
- Research & Ideas
Why IT Does Matter
stifling differentiation, provide a stable platform to build on and offer new ways of differentiating, either by cost, structure, product, or service. Just as literacy stimulated innovation, so do open systems and grids. Outsourcing the... View Details
Keywords: by F. Warren McFarlan & Richard L. Nolan
- 23 Mar 2023
- News
Winners Crowned in 2023 Alumni New Venture Competition
US to treat elective procedures and a patient-centric platform with end-to-end support to connect both sides. Aldo Farah Orozco, MBA 2019, Cofounder & Co-CEO Region: International Track The Endowment Project The Endowment Project is an View Details
- 01 Feb 2021
- What Do You Think?
Has the New Economy Finally Arrived?
is at least a lull in globalization. China’s economic development has increased its costs of production and reduced international price competition. Outsourcing may have seen the end of its rapid growth. And workers may belatedly be... View Details
Keywords: by James Heskett
- 27 Apr 2020
- Research & Ideas
How Remote Work Changes What We Think About Onboarding
close contact with the employee throughout the hiring and onboarding process, as opposed to outsourcing most of these processes to HR. Once the staffer is hired, the hiring manager should communicate the news to the rest of the... View Details
Keywords: by Boris Groysberg
- 18 Feb 2019
- Book
What’s Really Disrupting Business? It’s Not Technology
of Hello Alfred innovated upon the TaskRabbit model by outsourcing the management of TaskRabbit workers to personally assigned butlers, or “Al- freds.” For users, the presence of a butler on the scene allowed for a more trustworthy and... View Details
- 22 May 2017
- Lessons from the Classroom
A Luxury Industry Veteran Teaches the Importance of Aesthetics to Budding Business Leaders
Pauline Brown offers some words of wisdom: You first need to be able to discern what’s beautiful. “Aesthetics cannot be outsourced to the creative department; it has to start with the leader,” says Brown, a senior lecturer at Harvard... View Details
- Web
Introducing One-Step Photography - Edwin H. Land & Polaroid | Harvard Business School
its promising commercial release of instant photography the following year. Polaroid outsourced the manufacture of the negative to Kodak, but would keep the production of the positive in-house. In the ensuing months, Polaroid's legal team... View Details
- 15 Dec 2003
- Research & Ideas
The New Global Business Manager
outsourcing were symptoms of companies undergoing the biggest and most fundamental change in the corporate model, the organizational form, and the role of management in seventy-five years. Globalization is one force driving it, but so too... View Details
Keywords: by Cynthia Churchwell
- 01 Jul 2015
- Research & Ideas
A Bank That Takes Parmesan as Collateral: The Cheese Stands a Loan
fresh milk to single-product producers, most of which are limited liability cooperatives of farmers, and most of whom outsource the maturation process to warehouse operators. Before it hits store shelves, cheese is matured for 18, 24, 30,... View Details
- 25 Mar 2015
- HBS Case
Tate’s Digital Makeover Transforms the Traditional Museum
its voice. Outsourcing social media content creation is often a bad idea." A Re-tweet's Worth Despite the obvious success that Tate has had in engaging new audiences, determining the actual return on investment of its new online... View Details