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Show Results For
- All HBS Web
(10,201)
- People (19)
- News (2,561)
- Research (5,796)
- Events (63)
- Multimedia (188)
- Faculty Publications (4,581)
- Article
The Magic That Makes Customer Experiences Stick
By: Stefan Thomke
Why do some customer experiences have that magical "wow" factor, making them all destined for success, while others get few, if any, enthusiastic customer responses? How would we "design" a great customer experience? These are some of the questions that the article... View Details
Keywords: Customer Experience; Emotion; Innovation; Experimentation; Storytelling; Customer Satisfaction; Emotions; Design; Innovation and Invention
Thomke, Stefan. "The Magic That Makes Customer Experiences Stick." MIT Sloan Management Review 61, no. 1 (Fall 2019).
- 18 May 2018
- News
Share buybacks are soaring - is this a sign of market turmoil ahead?
- March 1990
- Article
Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms
By: R. Henderson and K. B. Clark
Henderson, R., and K. B. Clark. "Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms." Administrative Science Quarterly 35, no. 1 (March 1990): 9–30.
- January–February 2020
- Article
Competing in the Age of AI
By: Marco Iansiti and Karim R. Lakhani
Today’s markets are being reshaped by a new kind of firm—one in which artificial intelligence (AI) runs the show. This cohort includes giants like Google, Facebook, and Alibaba, and growing businesses such as Wayfair and Ocado. Every time we use their services, the... View Details
Keywords: Artificial Intelligence; Algorithms; Technological Innovation; Business Model; Competition; Competitive Strategy; AI and Machine Learning
Iansiti, Marco, and Karim R. Lakhani. "Competing in the Age of AI." Harvard Business Review 98, no. 1 (January–February 2020): 60–67.
- June 2022
- Article
The Use and Misuse of Patent Data: Issues for Finance and Beyond
By: Josh Lerner and Amit Seru
Patents and citations are powerful tools for understanding innovation increasingly used in financial economics (and management research more broadly). Biases may result, however, from the interactions between the truncation of patents and citations and the changing... View Details
Lerner, Josh, and Amit Seru. "The Use and Misuse of Patent Data: Issues for Finance and Beyond." Review of Financial Studies 35, no. 6 (June 2022): 2667–2704.
- 31 Mar 2010
- Working Paper Summaries
When Open Architecture Beats Closed: The Entrepreneurial Use of Architectural Knowledge
Keywords: by Carliss Y. Baldwin
- September 2023
- Background Note
Amager Bakke: Municipal Waste to Energy
By: Willy Shih, Michael W. Toffel and Kelsey Carter
This background note describes the Amager Bakke waste-to-energy (WtE) plant in Copenhagen, which merges traditional waste incineration with a combined heat and power (CHP) plant and air pollution control (scrubbing) technology, and had plans to add carbon dioxide (CO2)... View Details
Keywords: Decarbonization; Innovation; Innovation Focused Strategy; Environmental Operations; Circular; Waste Heat Recovery; Waste Management; Carbon Regulation; Buildings and Facilities; Energy Generation; Environmental Sustainability; Pollution; Climate Change; Wastes and Waste Processing; Innovation Leadership; Innovation Strategy; Energy Industry; Denmark; Netherlands; Europe; European Union
Shih, Willy, Michael W. Toffel, and Kelsey Carter. "Amager Bakke: Municipal Waste to Energy." Harvard Business School Background Note 624-040, September 2023.
- 23 Apr 2018
- News
Sowing the Seeds of Leadership
leadership of the Costa Rica–based university in January 2017. To this most recent task, he brings his entrepreneurial mindset, global perspective, and firm belief in the power of young people to change the... View Details
Keywords: Deborah Blagg
- Article
The Rise of the Urban Entrepreneur
By: M. E. Porter
Porter, M. E. "The Rise of the Urban Entrepreneur." Special Issue on The State of Small Business. Inc. 17, no. 7 (May 16, 1995).
- 2022
- Working Paper
Category Kings or Commoners? Marketing Shaping and Its Consequences in Nascent Categories
By: Rory McDonald
For a new market category to materialize, someone must actively bring it into existence. Yet it remains a mystery how entrepreneurs, whose resources are stretched thin, can accomplish this task. Prior research emphasizes the importance of market-shaping... View Details
- 01 Sep 2023
- News
Returning to the Roots
It’s not a role he sought or expected. But when his brother died of a brain tumor late last year, Florent Latour (MBA 1999) became CEO of Maison Louis Latour, a winemaker established in 1797 in the Burgundy region of France. The 11th generation of his family to lead... View Details
- March 2024 (Revised January 2025)
- Case
Hippo: Weathering the Storm of the Home Insurance Crisis
By: Lauren Cohen, Grace Headinger and Sophia Pan
Rick McCathron, CEO of Hippo, considered how the firm’s underwriting model could account for the effects of climate change. Along with providing smart home packages, targeting risk-friendly customers, and using data-driven pricing, the Insurtech used technologically... View Details
Keywords: Fintech; Underwriters; Big Data; Insurance Companies; Business Model Design; Weather Insurance; Business Model; Forecasting and Prediction; Climate Change; Environmental Sustainability; Green Technology; Technological Innovation; Natural Environment; Natural Disasters; Weather; Business Strategy; Competitive Advantage; Business Earnings; Insurance; Social Issues; Insurance Industry; United States; California
- 17 Feb 2016
- Blog Post
Through The Eyes of The Patient: A Recap of The 13th Annual Health Care Conference
Medicaid Services), a statement that received press coverage from media attendee Meghana Keshavan of MedCity News (article link here). The conference culminated with a joint networking reception and View Details
Keywords: Health Care
- 19 Dec 2011
- Research & Ideas
Climbing the Great Wall of Trust
the firms' innovative capabilities and client relationships so that it was not obvious to the interviewees that the researchers were focusing on trust. The results were striking. Affective trust, that from the heart, in overseas partners... View Details
Keywords: by Michael Blanding
- 01 Dec 2020
- News
The Digital Transformation Of Health Care
innovation in health care. HBS faculty, through their research and teaching, are examining all aspects of this digital ecosystem and sharing their findings with students and practitioners around the world.... View Details
- 01 Jun 2024
- News
The Bookshelf: Try As One Might
the other hand, can be one of the most effective tools for testing and generating innovative ideas. In a conversation that is excerpted here, Liedtka spoke with the Bulletin about a new book she has... View Details
- 01 Jun 2023
- News
Buy Big, Sell Small
If you live in a rural village or small city in India and run low on toothpaste, rice, or cooking oil, you’ll likely visit your local kirana, the equivalent of a US neighborhood variety store and a mainstay View Details
- April 2011
- Teaching Note
U.S. Department of Energy & Recovery Act Funding: Bridging the "Valley of Death" (TN)
By: Ramana Nanda, Joseph B. Lassiter III and Michael J. Roberts
Teaching Note for 810144. View Details