Faculty & Research
Research
Research
7
Results
- December 2022
- Administrative Science Quarterly
The Task Bind: Explaining Gender Differences in Managerial Tasks and Performance
| This multi-method study of managers in a grocery chain identifies a novel mechanism by which threats of gender stereotypes undermine women’s ability to be effective managers. I find that women managers face a task bind, a dilemma that managers experience as they try to... |
- May 28, 2018
- Harvard Business Review (website)
How Companies Can Identify Racial and Gender Bias in Their Customer Service
By: Alexandra C. Feldberg and Tami Kim
| Research shows that minority customers — blacks and Asians — regularly receive worse customer service than whites in ways that are not immediately obvious to onlookers (or even managers). These results prompt a couple of questions for executives and managers. One, does... |
- 2018
- Book Chapter
Organizational Remedies for Discrimination
By: R. Ely and A. Feldberg
| Laws now exist to protect employees from blatant forms of discrimination in hiring and promotion, but workplace discrimination persists in latent forms. These “second-generation” forms of bias arise in workplace structures, practices, and patterns of interaction that... |