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- September 2015
- Technical Note
The On-Demand Economy
By: Cynthia A. Montgomery, James Weber and Elizabeth Anne Watkins
This note describes the emerging on-demand economy, also referred to as the sharing economy. The note highlights several companies including Uber and Airbnb that exemplify this new mode of competition, a model that threatens to disrupt traditional firms. Uber provides... View Details
- 2008
- Book
Predictable Surprises
By: Max Bazerman and Michael D. Watkins
Most events that catch us by surprise are both predictable and preventable, but we consistently miss (or ignore) the warning signs. This book shows why such "predictable surprises" put us all at risk, and shows how we can understand, anticipate, and prevent them before... View Details
- 2005
- Article
Airline Security, the Failure of 9/11, and Predictable Surprises
By: M. Bazerman and M. Watkins
- fall 2004
- Article
Predictable Negotiations: Should Have Seen This Coming (Book Excerpt)
By: M. Bazerman and Michael Watkins
- October 2004
- Article
Two Paths to Peace: Contrasting George Mitchell in Northern Ireland with Richard Holbrooke in Bosnia-Herzegovina
By: Daniel F. Curran, James K. Sebenius and Michael Watkins
Keywords: Bosnia and Hercegovina
- June 2003
- Article
A Dynamic Model of Top Management Team Effectiveness: Managing Unstructured Task Streams
By: A. Edmondson, Michael A. Roberto and Michael Watkins
- March 2003
- Article
Predictable Surprises: The Disasters You Should Have Seen Coming
By: Michael D. Watkins and Max H. Bazerman
- 2002
- Working Paper
A Dynamic Model of Top Management Team Effectiveness: Managing Unstructured Task Streams
By: Amy C. Edmondson, Michael A. Roberto and Michael Watkins
- March 1994
- Supplement
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)
By: Roy D. Shapiro and Michael D. Watkins
Supplements the (A) case. View Details
Keywords: Telecommunications Industry
- October 1993 (Revised July 1997)
- Case
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
By: Roy D. Shapiro and Michael D. Watkins
AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details
- 1993
- Working Paper
Strategies for Managing a Project Portfolio
By: Michael D. Watkins and Kim B. Clark