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  • 27 Apr 2016
  • Research & Ideas

How the FBI Reinvented Itself After 9/11

organizational units, one for law enforcement and one for domestic intelligence, seeking what scholars call “structural ambidexterity.” Two, the FBI could have pursued “contextual ambidexterity” wherein senior management establishes simultaneous structures and... View Details
Keywords: by Carmen Nobel
  • 18 Nov 2022
  • HBS Case

What Does It Take to Safeguard a Legacy in Asset Management?

After a “reboot,” the fund was finally performing well, but investors often sought a longer track record before buying in, the authors note. Employees take ownership Brown’s “horizontal” investing approach... View Details
Keywords: by Rachel Layne; Financial Services
  • 01 Oct 2001
  • Research & Ideas

Organizing the Family-Run Business

As described in the first article in this series, the "Three-circle" family business system is composed of three overlapping subsystems: those employed in the business, the shareholders, and members of the family that has a controlling View Details
  • 20 Dec 2010
  • Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

2010 terms, as a share of national income) were scheduled to revert to Colombian ownership in that year. The money to buy them for the new canal effort, then, would have gone to Bogotá instead of the shareholders in the moribund French... View Details
Keywords: by Sarah Jane Gilbert; Transportation
  • 19 Sep 2005
  • Research & Ideas

Rethinking Company Loyalty

another manager's star employee most likely wants to transfer into their departments. 2. Design work with variety and autonomy. Jobs that provide variety and the freedom to make decisions and mistakes engender extensive loyalty, the... View Details
Keywords: by Lauren Keller Johnson
  • September 1995 (Revised February 1996)
  • Case

Apollo Hospitals of India (A)

Dr. Prathap Reddy has created India's first corporate hospital, Apollo Hospitals of Madras. The hospital is managed according to an integrated philosophy of customer service and support to employees. A new hospital, in the city of Hyderabad, has not performed as well,... View Details
Keywords: Employee Relationship Management; Franchise Ownership; Health Care and Treatment; Customer Focus and Relationships; Business Strategy; Health Industry; India
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  • 09 Jul 2007
  • Research & Ideas

Five Steps to Better Family Negotiations

outcome. For example, if a father and his son are negotiating over the son's employee compensation, the negotiation space is likely to include (among others) the son's immediate boss, the son's coworkers, his sister (who is considering... View Details
Keywords: by John A. Davis and Deepak Malhotra
  • 11 Aug 2009
  • First Look

First Look: August 11, 2009

billions of dollars in bailout money converted into a 34% ownership stake for the U.S. government. Citigroup was worth less than $16 billion, having lost more than $250 billion in value from its peak. This case examines Citi's business... View Details
Keywords: Martha Lagace
  • January 2000 (Revised April 2000)
  • Case

StarMedia: Launching a Latin American Revolution

By: Thomas R. Eisenmann and Jon K Rust
By the fall of 1999, StarMedia had sprinted to a sizable lead in the race to acquire Latin American Internet users. Its pan-regional, horizontal portal was the first to target Spanish- and Portuguese-language speakers on the Internet, registering 1.2 billion page views... View Details
Keywords: Private Ownership; History; Risk Management; Business Cycles; Corporate Entrepreneurship; Infrastructure; Media; Emerging Markets; Cross-Cultural and Cross-Border Issues; Web; Information Technology Industry; Web Services Industry
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  • October 2016
  • Case

The Quiet Ascension of LA Fitness

By: John R. Wells and Gabriel Ellsworth
In 2016, LA Fitness was the largest chain of non-franchised fitness clubs in North America, operating 676 clubs, serving 4.9 million members, and generating revenues of over $1.9 billion. Founded by Chinyol Yi, Louis Welch, and Paul Norris in 1984, the privately held... View Details
Keywords: LA Fitness; Health Clubs; Fitness; Gyms; Chain; Exercise; Personal Training; Retention; Bally Total Fitness; 24 Hour Fitness; Planet Fitness; Buildings and Facilities; Acquisition; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Demographics; Age; Gender; Income; Residency; Borrowing and Debt; Capital; Capital Structure; Cash; Cash Flow; Cost; Private Equity; Financial Condition; Financial Liquidity; Financing and Loans; Investment Return; Price; Profit; Revenue; Geographic Location; Geographic Scope; Multinational Firms and Management; Business History; Employees; Recruitment; Selection and Staffing; Human Capital; Contracts; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Market Entry and Exit; Operations; Service Operations; Leasing; Private Ownership; Problems and Challenges; Sales; Salesforce Management; Situation or Environment; Opportunities; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Competitive Advantage; Corporate Strategy; Expansion; Segmentation; Information Technology; Mobile Technology; Technology Platform; Health Industry; United States; California; Los Angeles
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  • June 2017 (Revised May 2018)
  • Supplement

Hilti Fleet Management Video Supplements

By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer
This case explores the introduction of fleet management in the construction industry by the premium power tools manufacturer Hilti in 2000. Following its customers’ needs, Hilti moved from selling power tools to leasing them as a service. The introduction of the new... View Details
Keywords: Hilti; Business Model Innovation; Fleet Management; Decision-making; Implementation; Power Tools Industry; Europe; Switzerland; Liechtenstein; Business Model; Restructuring; Transformation; Transition; Customer Value and Value Chain; Construction; Leasing; Strategy; Decision Making; Construction Industry; Switzerland; Liechtenstein; Germany; Austria; Europe; United States; Asia; Brazil; China; Latin America; North America; Africa; Japan; Hong Kong
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  • 18 Apr 2018
  • First Look

First Look at New Research and Ideas, April 18, 2018

forthcoming Academy of Management Journal Ideological Misfit? Political Affiliation and Employee Departure in the Private-Equity Industry By: Bermiss, Y. Sekou, and Rory McDonald Abstract—Though organizations are increasingly active... View Details
Keywords: Sean Silverthorne
  • Web

Negotiating - Alumni

standards/goals Geographic flexibility Office space Paid travel Ownership options Professional training + – Negotiate The following tactics can help you conduct productive negotiations. Speak with the hiring manager, if possible Express... View Details
  • 07 May 2013
  • First Look

First Look: May 7

the form of an employee stock ownership plan (ESOP). Initially, Nate ran the business and after a few years changed roles with Julia to stay at home with their young children for three years. The two were in... View Details
Keywords: Carmen Nobel
  • 01 Jan 2013
  • News

Thai Lee, MBA 1985

revenue. As a new CEO, Lee again operated with a long-term perspective, gradually building a company where people wanted to work, creating hundreds of jobs, and fostering a community of employees who worked together to meet the same goal:... View Details
Keywords: Susan Young
  • 15 Nov 2016
  • First Look

November 15, 2016

increase the quality of employee-company matches (measured through employee departures of newly hired employees, store-level employee turnover, and store performance) except when store managers are... View Details
Keywords: Sean Silverthorne
  • 31 Jul 2017
  • HBS Case

It’s Hard to Fix the Family Business Without Offending the Family

Le is grappling with a host of operational challenges at Pho Hoa that include poor service and variable food delivery times for the menu’s wide array of 150 items. While his father has stepped aside, Tam’s uncle continues to manage the restaurant’s View Details
Keywords: by Julia Hanna; Food & Beverage
  • 03 Mar 2003
  • Research & Ideas

Top Ten Legal Mistakes Made by Entrepreneurs

they have been exposed to a trade secret, they can't use it or disclose it without permission from the owner. Can entrepreneurs be sued by their funders for fraud? Yes.—Constance Bagley #3: Starting a business while employed by a potential competitor, or hiring View Details
Keywords: by Staff
  • Web

Invention of the Polarizer - Edwin H. Land & Polaroid | Harvard Business School

will give the world something new.” Edwin Land, "Annual Christmas Message to Employees of the Polaroid Corporation," December 23, 1942 4 Edwin Land defined greatness as bringing "to the world a wonderful and special way of solving... View Details
  • 28 Jul 2008
  • Research & Ideas

Making the Decision to Franchise (or not)

customer-facing operating environment affects organizational design choices such as control systems, incentives, performance measurement, and ownership structures," explains Campbell. "Even firms that have very standardized business... View Details
Keywords: by Julia Hanna; Retail