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  • 15 Jun 2021
  • News

Keeping Hourly Workers Focused on the Stock, Not the Clock

recalls his father asking. That question stayed with Pete Stavros. There had to be a better way. Early in his career as an investor, Stavros was part of a deal with a company that had an employee stock View Details
Keywords: April White; Management of Companies and Enterprises; Management
  • Web

Social Enterprise - Faculty & Research

Institutional Investing ; Corporate Accountability ; Corporate Social Responsibility and Impact ; Mission and Purpose ; Private Ownership ; Philanthropy and Charitable Giving ; Social Issues ; Sustainable Cities ; Financial Services... View Details
  • 27 Apr 2016
  • Research & Ideas

How the FBI Reinvented Itself After 9/11

organizational units, one for law enforcement and one for domestic intelligence, seeking what scholars call “structural ambidexterity.” Two, the FBI could have pursued “contextual ambidexterity” wherein senior management establishes simultaneous structures and... View Details
Keywords: by Carmen Nobel
  • Web

Student Research - Doctoral

Wave or Fighting to Stay Afloat? A Theory of Differentiated Passion Contagion By: Emma Frank, Kai Krautter , Wen Wu and Jon M. Jachimowicz Prior research suggests that employees benefit from highly passionate teammates because passion... View Details
  • 28 Sep 2011
  • Research & Ideas

The Profit Power of Corporate Culture

concept," he says. "Its impact on profit can be measured and quantified." Heskett finds that as much as half of the difference in operating profit between organizations can be attributed to effective cultures. Why? "We know, for example, that... View Details
Keywords: by Sean Silverthorne
  • Web

2023 Reunion Presentations - Alumni

relaxing the ownership role of physicians in such sites. Some health insurers added technology as a major asset, and VCs and PEs invested heavily in these innovative businesses. Many of these innovations spread to other continents, such... View Details
  • 18 Nov 2022
  • HBS Case

What Does It Take to Safeguard a Legacy in Asset Management?

After a “reboot,” the fund was finally performing well, but investors often sought a longer track record before buying in, the authors note. Employees take ownership Brown’s “horizontal” investing approach... View Details
Keywords: by Rachel Layne; Financial Services
  • Web

Health Care - Faculty & Research

Development ; Health ; Labor ; Working Conditions ; Leadership ; Leading Change ; Management ; Operations ; Ownership ; Going Public ; Strategy ; Food and Beverage Industry ; Technology Industry ; United States ; Canada Citation Educators... View Details
  • 09 May 2017
  • What Do You Think?

Should Management Be Primarily Responsible to Shareholders?

success is valued too highly to be interrupted by a hostile takeover,” thus fostering sustainability. If sustainability is such an important issue, how do we encourage it? A number of suggestions were put forward. Fizzinni proposed such things as efforts to encourage... View Details
Keywords: by James Heskett
  • June 2017 (Revised May 2018)
  • Supplement

Hilti Fleet Management Video Supplements

By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer
This case explores the introduction of fleet management in the construction industry by the premium power tools manufacturer Hilti in 2000. Following its customers’ needs, Hilti moved from selling power tools to leasing them as a service. The introduction of the new... View Details
Keywords: Hilti; Business Model Innovation; Fleet Management; Decision-making; Implementation; Power Tools Industry; Europe; Switzerland; Liechtenstein; Business Model; Restructuring; Transformation; Transition; Customer Value and Value Chain; Construction; Leasing; Strategy; Decision Making; Construction Industry; Switzerland; Liechtenstein; Germany; Austria; Europe; United States; Asia; Brazil; China; Latin America; North America; Africa; Japan; Hong Kong
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  • 19 Sep 2005
  • Research & Ideas

Rethinking Company Loyalty

another manager's star employee most likely wants to transfer into their departments. 2. Design work with variety and autonomy. Jobs that provide variety and the freedom to make decisions and mistakes engender extensive loyalty, the... View Details
Keywords: by Lauren Keller Johnson
  • 09 Jul 2007
  • Research & Ideas

Five Steps to Better Family Negotiations

outcome. For example, if a father and his son are negotiating over the son's employee compensation, the negotiation space is likely to include (among others) the son's immediate boss, the son's coworkers, his sister (who is considering... View Details
Keywords: by John A. Davis and Deepak Malhotra
  • September 1995 (Revised February 1996)
  • Case

Apollo Hospitals of India (A)

Dr. Prathap Reddy has created India's first corporate hospital, Apollo Hospitals of Madras. The hospital is managed according to an integrated philosophy of customer service and support to employees. A new hospital, in the city of Hyderabad, has not performed as well,... View Details
Keywords: Employee Relationship Management; Franchise Ownership; Health Care and Treatment; Customer Focus and Relationships; Business Strategy; Health Industry; India
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  • 20 Dec 2010
  • Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

2010 terms, as a share of national income) were scheduled to revert to Colombian ownership in that year. The money to buy them for the new canal effort, then, would have gone to Bogotá instead of the shareholders in the moribund French... View Details
Keywords: by Sarah Jane Gilbert; Transportation
  • 11 Aug 2009
  • First Look

First Look: August 11, 2009

billions of dollars in bailout money converted into a 34% ownership stake for the U.S. government. Citigroup was worth less than $16 billion, having lost more than $250 billion in value from its peak. This case examines Citi's business... View Details
Keywords: Martha Lagace
  • 01 Oct 2001
  • Research & Ideas

Organizing the Family-Run Business

As described in the first article in this series, the "Three-circle" family business system is composed of three overlapping subsystems: those employed in the business, the shareholders, and members of the family that has a controlling View Details
  • January 2000 (Revised April 2000)
  • Case

StarMedia: Launching a Latin American Revolution

By: Thomas R. Eisenmann and Jon K Rust
By the fall of 1999, StarMedia had sprinted to a sizable lead in the race to acquire Latin American Internet users. Its pan-regional, horizontal portal was the first to target Spanish- and Portuguese-language speakers on the Internet, registering 1.2 billion page views... View Details
Keywords: Private Ownership; History; Risk Management; Business Cycles; Corporate Entrepreneurship; Infrastructure; Media; Emerging Markets; Cross-Cultural and Cross-Border Issues; Web; Information Technology Industry; Web Services Industry
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  • April 2025
  • Case

Techint: Strategic Choices for Community Impact

By: Lauren Cohen, Virak Prum, Kenneth Charman, Pedro Levindo and Mariana Cal
In early 2024 Erika Bienek, Chief Community Relations Officer at Techint, had to decide whether to invest in a new company-owned and operated technical school in Veracruz, Mexico, or invest instead in strengthening the city’s public education system. Techint, a global... View Details
Keywords: Technical Institutes; Community Relations; Social Impact; Argentina; Mexico; Brazil; Conglomerate; Stakeholder Management; Government And Business; Community Impact; Philanthropy; Business Conglomerates; Business Subsidiaries; Business Headquarters; Family Business; Decision Making; Private Sector; Public Sector; Education; Curriculum and Courses; Middle School Education; Secondary Education; Teaching; Training; Learning; Energy; Engineering; Construction; Values and Beliefs; Geography; Global Range; Local Range; Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Government Legislation; Recruitment; Innovation and Invention; Disruptive Innovation; Knowledge; Resource Allocation; Industry Clusters; Infrastructure; Family Ownership; Philanthropy and Charitable Giving; Business and Community Relations; Business and Stakeholder Relations; Business and Government Relations; Creativity; Reputation; Social and Collaborative Networks; Civil Society or Community; Social Issues; Poverty; Strategy; Construction Industry; Education Industry; Energy Industry; Industrial Products Industry; Manufacturing Industry; Steel Industry; Europe; Italy; Latin America; North and Central America; Mexico; North America; United States; South America; Argentina; Buenos Aires; Brazil
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  • October 2016
  • Case

The Quiet Ascension of LA Fitness

By: John R. Wells and Gabriel Ellsworth
In 2016, LA Fitness was the largest chain of non-franchised fitness clubs in North America, operating 676 clubs, serving 4.9 million members, and generating revenues of over $1.9 billion. Founded by Chinyol Yi, Louis Welch, and Paul Norris in 1984, the privately held... View Details
Keywords: LA Fitness; Health Clubs; Fitness; Gyms; Chain; Exercise; Personal Training; Retention; Bally Total Fitness; 24 Hour Fitness; Planet Fitness; Buildings and Facilities; Acquisition; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Demographics; Age; Gender; Income; Residency; Borrowing and Debt; Capital; Capital Structure; Cash; Cash Flow; Cost; Private Equity; Financial Condition; Financial Liquidity; Financing and Loans; Investment Return; Price; Profit; Revenue; Geographic Location; Geographic Scope; Multinational Firms and Management; Business History; Employees; Recruitment; Selection and Staffing; Human Capital; Contracts; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Market Entry and Exit; Operations; Service Operations; Leasing; Private Ownership; Problems and Challenges; Sales; Salesforce Management; Situation or Environment; Opportunities; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Competitive Advantage; Corporate Strategy; Expansion; Segmentation; Information Technology; Mobile Technology; Technology Platform; Health Industry; United States; California; Los Angeles
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  • 07 May 2013
  • First Look

First Look: May 7

the form of an employee stock ownership plan (ESOP). Initially, Nate ran the business and after a few years changed roles with Julia to stay at home with their young children for three years. The two were in... View Details
Keywords: Carmen Nobel