Organizational Design - Publications - Faculty & Research

February 2023 (Revised May 2023)
Case

Accelerating the Accelerator: Raja Al Mazrouei at DIFC Fintech Hive

By: Linda A. Hill, Emily Tedards and Lydia Begag

In January 2023, Raja Al Mazrouei became the Managing Director and Acting CEO of Etihad Credit Insurance (ECI) in Dubai, UAE. In her previous role as the Executive Vice President of the DIFC Fintech Hive, she successfully built and led an accelerator program for... View Details

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12 Apr 2004
Research & Ideas

Operations and the Competitive Edge

Could you give us a snapshot of the general challenges and opportunities in each of these three areas? A: The basic theme of the book is that there isn't "one best way" to do anything—whether it's creating an organizational... View Details

Keywords: by Martha Lagace

07 Nov 2016
Research & Ideas

Corporate Tax Strategies Mirror Personal Returns of Top Execs

definitely shape how they are structured. I think there is a lot of value for MBAs to understand how taxes or tax changes affect the design of optimal transactions.” View Details

Keywords: by Roberta Holland

31 Jan 2017
First Look

First Look at New Research: January 31, 2017

which finds (a) a shift in the object of observation from organizational outcomes to the detailed individual activities within them; (b) a shift from people observing the technology to technology observing people; and (c) a split in the... View Details

Keywords: Carmen Nobel

July 2003 (Revised August 2003)
Case

Global Healthcare Exchange

By: Lynda M. Applegate and Jamie Ladge

Founded in March 2000 at the height of the dot-com bubble, Global Healthcare Exchange (GHX) was one of 90 online marketplaces in the health care industry. The company's founders were among the largest suppliers in the industry, including Johnson & Johnson, GE Medical,... View Details

Keywords: Mergers and Acquisitions; Entrepreneurship; Price; Leadership; Growth and Development Strategy; Supply and Industry; Organizational Design; Expansion; Internet and the Web; Valuation; Health Industry

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01 Sep 2010
News

RX for Change

functioning — or not functioning — outside one’s country. Those differences spark insights. Every organization has its own particular needs and patient population, emphasizes Richard Bohmer. As a result, a dominant model of organizational... View Details

Keywords: Julia Hanna; Health, Social Assistance; Hospitals; Health, Social Assistance

06 May 2002
What Do You Think?

What’s Driving the “New Marketing?”

so few eyebrows. Comments from readers of this column suggest that marketing has, in practice, moved beyond the product development, promotion, pricing, and distribution activities that defined the field five decades ago. Alternatively, the extent to which the Internet... View Details

Keywords: by James Heskett

09 Aug 2019
Blog Post

Making the Switch from CPG to a Self-Driving Car Startup through my Summer Internship

and Organizational Behavior (LEAD) play out in real-time. The CMO and head of my team has been at Cruise for less than a year, and since our department is so new, we are working on building a sustainable culture through team design. In... View Details

09 Feb 2016
First Look

February 9, 2016

Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=39907 Does 'What We Do' Make Us 'Who We Are'? Organizational Design and Identity Change at the Federal Bureau of Investigation By:... View Details

Keywords: Sean Silverthorne

24 Feb 2009
First Look

First Look: February 24, 2009

activities. Organizational Design and Control across Multiple Markets: The Case of Franchising in the Convenience Store Industry Authors:Dennis Campbell, Srikant M. Datar, and Tatiana Sandino Periodical:The... View Details

Keywords: Martha Lagace

02 Jul 2024
Book

Five Essential Elements to Build the Capital You Need to Lead

leadership capital and the 5 Cs, which is designed to take you far along that quest, takes place here in the day-to-day of putting one building block on top of another. This investment in yourself will start to show some early returns as... View Details

Keywords: by Dina Gerdeman

September 2015
Technical Note

The On-Demand Economy

By: Cynthia A. Montgomery, James Weber and Elizabeth Anne Watkins

This note describes the emerging on-demand economy, also referred to as the sharing economy. The note highlights several companies including Uber and Airbnb that exemplify this new mode of competition, a model that threatens to disrupt traditional firms. Uber provides... View Details

Keywords: Regulation; Reform; Disruption; Disruptive Innovation; Strategy; Technological Innovation; Labor; Employment; Working Conditions; Human Capital; Rights; Organizational Design; Social and Collaborative Networks; Service Industry

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February 2001 (Revised August 2001)
Case

Dialpad Communications (A)

By: Alan D. MacCormack and Kerry Herman

Describes the evolution of Dialpad, a voice-over-Internet-protocol telephony company. Set in September 2000, CEO Brad Garlinghouse faces a dilemma: what to do about the large number of international users who use Dialpad to call the United States for free. He must also... View Details

Keywords: Corporate Entrepreneurship; Business or Company Management; Organizational Design; Competitive Strategy; Investment; Mobile and Wireless Technology; Internet and the Web; Venture Capital; Telecommunications Industry; California

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July – August 2011
Article

The Paradox of Samsung's Rise

By: Tarun Khanna, Jaeyong Song and Kyungmook Lee

Twenty years ago, few people would have predicted that Samsung could transform itself from a low-cost original equipment manufacturer to a world leader in R&D, marketing, and design, with a brand more valuable than Pepsi, Nike, or American Express. Fewer still would... View Details

Keywords: Organizational Design; Research and Development; Marketing; Business Processes; Brands and Branding; System; Globalized Markets and Industries; Transformation; Cost; Forecasting and Prediction; Production; Quality; China; India; Turkey

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22 Feb 2010
Research & Ideas

Manager Visibility No Guarantee of Fixing Problems

communicated to workers what actions had been taken. The 20 hospitals identified 1,732 safety-related problems in areas such as facility design and maintenance, equipment and supplies, communication, staffing, and medication issues. On... View Details

Keywords: by Julia Hanna; Health

01 Dec 2011
News

Reimagining the MBA

will provide students small-group learning experiences that are by design immersive, experiential, and field-based. FIELD complements the School’s case method of participant-centered learning, and creates a rigorous new platform for... View Details

Keywords: Roger Thompson; FIELD program; Colleges, Universities, and Professional Schools; Educational Services

28 Oct 2020
Blog Post

Keep Your Weary Workers Engaged

relevant as it once was. Comprehend/Challenge On the organizational level, this drive is usually satisfied through job design. Best practices include designing jobs that comprise distinct and important... View Details

Keywords: All Industries

08 Dec 2020
Blog Post

Keep Your Weary Workers Engaged

relevant as it once was. Comprehend/Challenge On the organizational level, this drive is usually satisfied through job design. Best practices include designing jobs that comprise distinct and important... View Details

16 Nov 2010
Lessons from the Classroom

Data.gov: Matching Government Data with Rapid Innovation

and other top executives representing fields as diverse as telecommunications, financial services, and pharmaceuticals, as well as government entities in the US and overseas-debated the pluses and minuses of Data.gov's decisions, its View Details

Keywords: by Martha Lagace; Technology

October 2001 (Revised January 2002)
Case

Philipp Justus at eBay Germany (A)

By: Linda A. Hill and Maria Farkas

A week after becoming country manager of eBay's recently acquired German auction site, Philipp Justus must steer the company through a massive technical integration with eBay's Web site. Throughout the seven-month project, Justus and his team must master the challenge... View Details