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  • 06 Apr 2015
  • Research & Ideas

After Germanwings, More Attention Needed on Employee Mental Health

programs with mental health, companies can both address stigmas and provide coping strategies to address issues before they become chronic problems. Johnson & Johnson has created a culture in which employees are welcome to use the corporate gym any View Details
Keywords: by Michael Blanding; Health; Air Transportation
  • 12 Dec 2018
  • News

Free Trade Needs Nurturing—and Other Lessons from History

  • December 2023
  • Case

Santa Elena: Table Grape Production in Chile’s Water-Challenged Regions

By: Forest Reinhardt, Jenyfeer Martinez Buitrago and Mariana Cal
In the fiscal year ending in September 2022, Santa Elena, Chile’s fifth-ranking table grape exporter, a grape producer and exporter since 1980, had exported around 3.5 million boxes (18-pound each). But, due to a 13-year-long drought that plagued table grape-growing... View Details
Keywords: Plant-Based Agribusiness; Climate Change; Environmental Regulation; Environmental Sustainability; Natural Resources; Food; Environmental Law; Problems and Challenges; Weather; Adaptation; Business Strategy; Organizational Change and Adaptation; Agriculture and Agribusiness Industry; Chile; South America; Latin America
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  • January 2023 (Revised August 2023)
  • Case

Nick Saban: Embracing 'The Process' of Sustaining Success

By: Ranjay Gulati and Eppa Rixey
Nick Saban, head coach of the University of Alabama football team from 2007-2022, fielded teams that won 183 of 208 games (88%), including a record-tying six national championships. Saban’s approach to coaching, known to many as “The Process,” and the consistent... View Details
Keywords: Purpose; Leadership And Managing People; Football; Recruiting; Talent Acquisition; Talent And Talent Management; Talent Development And Retention; Organization Change And Adaptation; Organizational Behavior; Sports; Leadership; Leadership Development; Organizational Culture; Organizational Change and Adaptation; Sports Industry; United States
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  • 14 Dec 2010
  • News

Americans are spending again, but more cautiously

  • March 2019
  • Article

A Time-Driven Activity-Based Costing Analysis of Emergency Department Scribes

By: Robert S. Kaplan, Heather A. Heaton, David M. Nestler, William J. Barry, Richard A. Helmers, Mustafa Y. Sir, Deepi G. Goyal, Derek A. Haas and Annie T. Sadosty
Objectives: To apply time-driven activity-based costing (TDABC) methodology to determine emergency medicine physician documentation costs with and without scribes.

Methods: Two research assistants shadowed attending physicians for a total of 64 hours in the... View Details
Keywords: Time-Driven Activity-Based Costing; Health Care and Treatment; Analysis
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  • November–December 2020
  • Article

Our Work-from-Anywhere Future

By: Prithwiraj Choudhury
The pandemic has hastened a rise in remote working for knowledge-based organizations. This has notable benefits: Companies can save on real estate costs, hire and utilize talent globally, mitigate immigration issues, and experience productivity gains, while workers can... View Details
Keywords: Remote Work; Best Practices; Employment; Health Pandemics; Geographic Location; Opportunities; Problems and Challenges
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  • 13 Feb 2006
  • Research & Ideas

The Hidden Market for Babies

telegraph, the radio, and so forth) that had been every bit as radical in their time as the Internet had become in ours. I argued that all of these technologies had gone through cycles of commercial expansion and political response and... View Details
Keywords: by Manda Salls; Biotechnology; Health; Technology
  • April 2021
  • Article

Evaluating Firm-Level Expected-Return Proxies: Implications for Estimating Treatment Effects

By: Charles M.C. Lee, Eric C. So and Charles C.Y. Wang
We introduce a parsimonious framework for choosing among alternative expected-return proxies (ERPs) when estimating treatment effects. By comparing ERPs’ measurement-error variances in the cross section and in time series, we provide new evidence on the relative... View Details
Keywords: Implied Cost Of Capital; Expected Returns; Cost of Capital; Investment Return; Performance Evaluation
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  • 2020
  • Working Paper

Social Networks, Ethnicity, and Entrepreneurship

By: William R. Kerr and Martin Mandorff
We study the relationship between ethnicity, occupational choice, and entrepreneurship. Immigrant groups in the United States cluster in specific business sectors. For example, Koreans are 34 times more concentrated in self-employment for dry cleaning than other... View Details
Keywords: Self-employed; Occupation; Entrepreneurship; Social Entrepreneurship; Industry Clusters; Ethnicity; Immigration; Networks; United States
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  • October 1990 (Revised July 1996)
  • Case

Northwest Airlines Confronts Change

Describes the leadership role of Northwest Airlines' chairman and his key organizational development "lieutenant" during five years of major change and pressure--1985-89. During this time the airline was confronted with major customer service problems, the merger with... View Details
Keywords: Leadership; Change Management; Crisis Management; Air Transportation Industry; United States
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  • 05 Feb 2021
  • News

Amid pandemic tragedy, an opportunity for change?

  • 26 Apr 2022
  • Blog Post

How I Spent My HBS 2+2 Deferral: Vasilis Mornto

many project teams that were hard-working but at the same time fun and engaging, which ultimately offered me a solid understanding of business and made me a better person and leader. It was then time for me... View Details
  • March 2017 (Revised December 2019)
  • Case

Boris Berezovsky, Vladimir Putin and the Russian Oligarchs

By: Geoffrey Jones, Rachael Comunale and Kate Lazaroff-Puck
This case examines the career of the Russian business oligarch Boris Berezovsky. Berezovsky was one of a small group of business tycoons that became fabulously rich after the collapse of the Soviet Union in 1991, as the new Russian government, advised by prominent... View Details
Keywords: Business ＆ Government Relations; Government and Politics; Business History; Business and Government Relations; Privatization; Soviet Union; Russia
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  • 08 Sep 2015
  • News

Make Way For Duck Boots: Explaining The Wild Success Of L.L. Bean

  • 15 Nov 2017
  • News

Perspectives, Part Two: Five Forces, Politics and Porter & Gehl: “Why Competition in the Politics Industry is Failing America”

  • 24 Jun 2016
  • News

What Hath the United Kingdom Wrought?

  • 30 Jan 2014
  • Video

Cold Call

  • 01 Mar 2012
  • News

Harvard Business School Opens New Classroom At Taj Lands End, Mumbai

  • Research Summary

Quality in Service Operations

Rogelio Oliva is interested in understanding how the operational characteristics of service delivery processes interact with human resource and marketing policies to determine the long term productivity, quality, and profitability of a service operation. Specifically,... View Details