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  • October 2009 (Revised April 2021)
  • Case

Ingrid Johnson and Nedbank Business Banking

By: Michael Tushman and David Kiron
This case discusses the issue of leading change at the business banking division of Nedbank, a prominent South African bank, between 2005 and 2009. (This timeframe, beginning just 11 years after Apartheid's end, covers Ingrid Johnson's leadership of this division... View Details
Keywords: Leadership And Change Management; Leadership; Leading Change; Banks and Banking; Organizational Culture; Organizational Structure; Change Management; Leadership Style; Banking Industry; South Africa
Related

    NGOs and Organizational Change

    The organizational dynamics of non-governmental organizations (NGOs) have become increasingly complex as they have evolved from small local groups into sophisticated multinational organizations with global networks. Alnoor... View Details

    • 08 Jul 2011
    • Working Paper Summaries

    Delegation in Multi-Establishment Firms: Adaptation vs. Coordination in I.T. Purchasing Authority

    Keywords: by Kristina McElheran
    • 2017
    • Chapter

    Paul R. Lawrence: A Career of Rigor, Relevance, and Passion

    By: Michael Tushman
    Paul R. Lawrence was one of the earliest and most influential figures in the emergence of organizational behavior as a field of study. He was a pioneer in creating a body of work on organization design, leadership, and change in both the private and public sectors.... View Details
    Keywords: Organization Design; Contingency Theory; Public And Private Organizations; Rigor And Relevance; Biography; Organizational Design; Leadership; Learning; Leading Change
    Related
    • May 2014
    • Case

    Gunfire at Sea (multi-media case)

    By: Michael Tushman and Tom Ryder
    This short video illustrates the challenges of leading innovation and change. This classic case (one of the oldest in the HBS system) retains its timeliness. The case describes how Lt. Sims develops a new form of gunfire at sea—continuous aim gunfire. While 3,000% more... View Details
    Keywords: Organization Behavior; Change; Innovation; Organizational Change and Adaptation; Leading Change; Innovation Leadership; United States
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    • March 1999
    • Case

    Merck & Co., Inc.: Corporate Strategy, Organization and Culture (A)

    By: Michael Beer and Perry Fagan
    In the early 1990s, Merck faced a series of challenges because of significant changes in its competitive and regulatory environment (e.g., growth in power of pharmaceutical buyers like managed care organizations led to price pressures and President Clinton's review of... View Details
    Keywords: Organizational Change and Adaptation; Business or Company Management; Organizational Culture; Problems and Challenges; Management Practices and Processes; Competitive Strategy; Management Teams; Health Care and Treatment; Governing Rules, Regulations, and Reforms; Situation or Environment; Alignment; Pharmaceutical Industry; United States
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    • February 2012
    • Teaching Note

    Kent Chemical: Organizing for International Growth (Brief Case)

    By: Christopher A. Bartlett and Laura Winig
    Teaching Note for Product #4409 View Details
    Keywords: International Business; Organizational Change; Multinational Corporations; Organizational Change and Adaptation; International Finance; Multinational Firms and Management; Organizational Design; Organizational Structure; Corporate Strategy
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    • March 2016
    • Case

    N12 Technologies: Building an Organization and Building a Business

    By: David A. Garvin and Aldo Sesia
    N12 Technologies was a startup founded in 2010 that employed nanotechnology to manufacture a patented material to improve the performance of carbon fiber composites, which were used in a wide variety of products, ranging from bicycles to automobiles to aircraft parts.... View Details
    Keywords: Startup; Organizational Structure; Nanotechnology; Business Processes; Organizational Change and Adaptation; Organizational Design; Management Systems; Commercialization; Industrial Products Industry; Manufacturing Industry; Auto Industry; Bicycle Industry; Transportation Industry; United States
    Related
    • Research Summary

    Senior Teams, Strategic Innovation, and Change

    By: Michael L. Tushman
    This research stream explores the relations... View Details
    • 04 Sep 2008
    • Working Paper Summaries

    Wellsprings of Creation: Perturbation and the Paradox of the Highly Disciplined Organization

    Keywords: by David James Brunner, Bradley R. Staats, Michael L. Tushman & David M. Upton
    • December 15, 2003
    • Article

    Women Leaders and Organizational Change

    By: R. Ely and Debra E. Meyerson
    Keywords: Organizational Change and Adaptation; Leadership; Gender
    Related
    • May–June 2019
    • Article

    Your Workforce Is More Adaptable Than You Think

    By: Joseph B. Fuller, Manjari Raman, Judith K. Wallenstein and Alice de Chalendar
    In 2018 the Project on Managing the Future of Work at HBS teamed up with the BCG Henderson Institute to survey 6,500 business leaders and 11,000 workers about the various forces reshaping the nature of work. The responses revealed a surprising gap: While the executives... View Details
    Keywords: Management; Employees; Attitudes; Organizational Culture; Organizational Change and Adaptation
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    • 2023
    • Chapter

    Business, Climate Change and the Anthropocene

    By: Andrew J. Hoffman and Sukanya Roy
    This chapter will assess climate change as a concern for business, both as a stand-alone issue and as part of the broader shift that scientists are calling the Anthropocene. It will begin by examining the extent to which the market – comprised of corporations, the... View Details
    Keywords: Climate Change; Problems and Challenges; Mission and Purpose
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    • 2012
    • Book

    Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy

    By: Amy C. Edmondson
    Continuous improvement, understanding complex systems, and promoting innovation are all part of the landscape of learning challenges today's companies face. I show that organizations thrive, or fail to thrive, based on how well the small groups within those... View Details
    Keywords: Change; Interpersonal Communication; Learning; Values and Beliefs; Innovation and Invention; Management; Performance Improvement; Groups and Teams; Research; Strategy; Complexity; Value
    Related
    • 04 Dec 2019
    • Book

    Creating the Experimentation Organization

    customer purchasing decisions based on layouts that change from store to store. “It’s around us now, and it’s growing.” "If something is very novel, there is little data around it to use." Thomke... View Details
    Keywords: by Michael Blanding
    • August 2016 (Revised June 2017)
    • Case

    InsideSales.com (A)

    By: Frank V. Cespedes
    This case focuses on growth requirements for a company moving from its base in SMB customers (Small and Mid-Sized businesses) to Enterprise customers (companies with more than 500 employees). It examines the differences in buying processes, product requirements,... View Details
    Keywords: Business Organization; Customer Relationship Management; Marketing Strategy; Organizational Change And Adaptation; Organizational Design; Talent; Talent Management; Organizations; Growth Management; Sales; Salesforce Management; Corporate Entrepreneurship; Technology Industry; United States
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    • Summer 2014
    • Article

    Delegation in Multi‐Establishment Firms: Adaptation vs. Coordination in I.T. Purchasing Authority

    By: Kristina Steffenson McElheran
    This paper conducts one of the first large-scale, establishment-level empirical studies of delegation within firms. Recent contributions to a rapidly growing theory literature have focused on the tradeoff between adaptation and coordination in determining... View Details
    Keywords: Integration; Leadership; Management Practices and Processes; Information Technology; Organizational Structure; Adaptation
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    • 2011
    • Article

    Strategic Change and the Jazz Mindset: Exploring Practices That Enhance Dynamic Capabilities for Organizational Improvisation

    By: Ethan S. Bernstein and Frank J. Barrett
    How can leaders adopt a mindset that maximizes learning, remains responsive to short-term emergent opportunities, and simultaneously strengthens longer-term dynamic capabilities of the organization? This chapter explores the organizational decisions and practices... View Details
    Keywords: Dynamic Capabilities; Strategic Change; Jazz; Jazz Mindset; Improvisation; Innovation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Innovation Leadership; Knowledge Use and Leverage; Leading Change; Leadership Style; Leadership; Management; Management Style; Organizational Change and Adaptation; Organizational Culture; Organizations; Creativity; Strategy; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; United States; Japan; Taiwan; Europe; Asia
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    • March–April 2012
    • Article

    The Genesis and Dynamics of Organizational Networks

    By: Gautam Ahuja, Guiseppe Soda and Akbar Zaheer
    An extensive body of knowledge exists on network outcomes and on how network structures may contribute to the creation of outcomes at different levels of analysis, but less attention has been paid to understanding how and why organizational networks emerge, evolve, and... View Details
    Keywords: Economic Sociology; Economics And Organization; Social Networks; Organization And Management Theory; Interorganizatonal Relationships; Networks; Strategy; Change
    Related
    • 23 Oct 2000
    • Research & Ideas

    The Strategy-Focused Organization

    illustrate how major organizations have used the Scorecard to create an entirely new performance management framework that puts strategy at the center of a company's key management processes and systems.... View Details
    Keywords: by Robert S. Kaplan & David P. Norton