Publications

04 Oct 2012
News

5 Key Questions to Gauge the Culture in Your Startup

August 2021
Supplement

Andreessen Horowitz’s Cultural Leadership Fund (B): Kevin Hart and Clubhouse

By: Anita Elberse, Briana Richardson and Cydni Williams

In May 2020, Andreessen Horowitz secures an agreement with Clubhouse, one of Silicon Valley’s hottest startups, to lead its ‘Series A’ funding round. One of the factors that insiders saw as pivotal in the race to be Clubhouse’s VC firm of choice was Andreessen... View Details

Keywords: Entertainment; Talent Management; General Management; Inclusion; Talent and Talent Management; Diversity; Venture Capital; Entrepreneurship; Networks; Nonprofit Organizations

Summer 2012
Article

How to Become a Sustainable Company

By: Robert G. Eccles, Kathleen Miller Perkins and George Serafeim

Using field and survey data we identify the characteristics of sustainable companies, and we develop a two-stage model that can help companies develop a culture of innovation, trust, and the ability for transformational change. View Details

Keywords: Sustainability; Innovation; Leadership; Environmental Sustainability; Organizational Culture; Innovation and Invention; Trust; Organizational Change and Adaptation

11 Apr 2022
Video

Leading High-Performance Companies with Purpose

January 2009 (Revised June 2010)
Case

Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture

By: Ranjay Gulati

Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational... View Details

Keywords: Customer Satisfaction; Organizational Design; Organizational Structure; Organizational Change and Adaptation; Change Management; Organizational Culture; Research and Development; Job Cuts and Outsourcing; Employees; Brands and Branding; Customer Relationship Management; Business Units

09 Oct 2019
News

The Benefits of Framing Culture as a Management System

30 Jan 2018
News

Companies Must Commit To Profound Transformations

January 2018 (Revised October 2020)
Case

The Rise and Rise (?) of Walmart (A): Battling Kmart

By: Ramon Casadesus-Masanell, Eric Van den Steen and Karen Elterman

This case, set in 1990, describes the history of Walmart and asks what competitive strategies Kmart might adopt in response to Walmart's success. It discusses the strategy and organization of both companies in terms of HR practices, store location, distribution,... View Details

Keywords: Walmart; Kmart; Organization; Company Culture; Pricing; Procurement; Supercenter; Strategy; Competition; Organizational Culture; Competitive Strategy; Retail Industry; United States; Bentonville; Arkansas

September 2019 (Revised December 2022)
Case

Cooking Down a Storm: Changing Culture at Pasta Serafina (A)

By: Susanna Gallani, Francesca Gino and Raffaella Sadun

Plant management at Pasta Serafina, a pasta producer in the south of Italy, is struggling to contain employee absenteeism. While the misbehavior is concentrated in a minority of the workers, its effects impact not only the plant’s performance, but also the climate and... View Details

Keywords: Absenteeism; Moral Hazard; Employees; Behavior; Problems and Challenges; Organizational Culture; Organizational Change and Adaptation; Employee Relationship Management; Performance Productivity; Decision Making

17 Feb 2022
News

When Employees Feel a Sense of Purpose, Companies Succeed

01 Jun 2025
News

Barbie: Reviving a Cultural Icon at Mattel

both a cultural phenomenon and a fascinating case study of a struggling 66-year-old brand’s stunning turnaround effort, using the film to help modernize and reframe the doll for a new generation. In his case, “Barbie: Reviving a View Details

Keywords: Christine Speer Lejeune; Illustrations by Miguel Porlan; Educational Services

08 Apr 2002
Research & Ideas

How to Negotiate “Yes” Across Cultural Boundaries

multimillion-dollar proposal in a pigskin binder, considered vile in many Muslim cultures. He was unceremoniously tossed out and his company blacklisted from working with Saudi businesses. But the differences can be much more subtle,... View Details

Keywords: by James K. Sebenius

05 Feb 2018
What Do You Think?

Should Companies Disclose Employee Compensation?

narrow target pay range for every position in the company can be made transparent without revealing the exact pay for any person. This can help employees in their career planning and ambitions." Tahoegrrl reminded us: "There are... View Details

Keywords: by James Heskett; Financial Services

18 Nov 2014
Blog Post

Company Information Day Recap

A few weeks ago we successfully kicked off first-year recruiting with Company Information Day (CID). 49 companies representing 22 industries based in Boston, New York, Seattle, San Francisco, Sao Paulo, and... View Details

February 15, 2022
Article

How Managers Can Build a Culture of Experimentation

By: Frank V. Cespedes and Neil Hoyne

Testing in business presents qualitatively different challenges than those in clinical trials and most scientific research. There are very few opportunities for randomized control experiments in a changing, competitive market. Yet, change and competition make testing a... View Details

Keywords: Experimentation; Management; Decision Making

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01 Nov 1999
Research & Ideas

Companies, Cultures and the Transformation to the Transnational

of trusted appointees (known internally as the "Dutch Mafia"), whose understanding of Philips technology, commercial objectives, and overall strategy provided the major link between the parent company and its dispersed national... View Details

Keywords: by Christopher A. Bartlett & Sumantra Ghoshal

20 Jan 2014
News

Language Wars Divide Global Companies

July 2016 (Revised January 2017)
Case

Banking on Change: Aligning Culture and Compensation at Morgan Stanley

By: Malcolm S. Salter

This case study was prepared as part of a research project on Culture, Conduct, and Governance in Financial Firms. The objective of this project is to compare and contrast the efforts of U.S. and European banks to induce changes in organization culture in the aftermath... View Details

Keywords: Business or Company Management; Corporate Accountability; Ethics; Organizational Culture; Corporate Governance; Banks and Banking; United States; Europe