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  • 18 Jan 2016
  • Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

Toxic workers aren’t just a pain in the rear; they’re also a pain in the bottom line, according to a new Harvard Business School working paper. Dylan Minor, visiting assistant professor of business View Details
Keywords: by Roberta Holland
  • 26 Sep 2019
  • Research & Ideas

What Can the World’s Largest Refugee Camp Teach Us About the Meaning of Work?

place to study the misery of joblessness and the value of work, but not to Reshmaan N. Hussam, assistant professor of business administration at... View Details
Keywords: by Danielle Kost
  • 14 Jun 2010
  • Research & Ideas

The Hard Work of Measuring Social Impact

of Nonprofit Organizations in June, a joint executive education program presented by the HBS Social Enterprise Initiative, Harvard's Hauser Center for Nonprofit Organizations, and the Harvard Kennedy School.... View Details
Keywords: by Julia Hanna
  • 11 Jul 2016
  • HBS Case

Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities

pieces with irregular shapes. “One of the things that we’ve done historically in human resource management is, we’ve asked people to trim away the parts View Details
Keywords: by Roberta Holland; Technology
  • 04 Apr 2007
  • Research & Ideas

The Business of Global Poverty

unique ways that multinational corporations (MNCs) and local businesses are serving the previously invisible BOP market: Nestlé, with its "milk-district model" that encourages supporting businesses to spring up around its dairies in rural India; CEMEX's View Details
Keywords: by Garry Emmons
  • 08 May 2006
  • Lessons from the Classroom

Writing the Case for Public School Reform

Campaign for Human Capital at the School District of Philadelphia" examines one district's innovative approach to recruiting and retaining qualified teachers; "Reinventing View Details
Keywords: by Julia Hanna; Education
  • 19 Sep 2012
  • Research & Ideas

Book Excerpt: “The Architecture of Innovation”

level. Yet the corporation's senior management and human resource professionals resisted changing the scheme, pointing out the high quality of junior hires that the firm was... View Details
Keywords: by Josh Lerner; Financial Services
  • 16 Apr 2008
  • Lessons from the Classroom

Chris Christensen: Legend of the Classroom

years later and was named the School's first George F. Baker, Jr. Professor of Business Administration in 1963. One of Christensen's greatest strengths in research and case... View Details
Keywords: by Deborah Blagg; Education
  • January 2024 (Revised June 2024)
  • Case

School of Rock: Tuning into Structured Empowerment (A)

By: Tatiana Sandino, Jeffrey Rayport, Samuel Grad and Stacy Straaberg
In summer 2021, School of Rock was a youth-oriented music education company with 291 franchise- and company-owned schools globally. Before CEO Rob Price’s hire in 2017, School of Rock’s nonconformist rock ‘n’ roll culture led to variability in teaching styles,... View Details
Keywords: Business Growth and Maturation; Business Plan; Change Management; Transformation; Communication Strategy; Decisions; Curriculum and Courses; Teaching; Employee Relationship Management; Knowledge Sharing; Leadership Style; Business or Company Management; Growth and Development Strategy; Management Style; Marketing Strategy; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Franchise Ownership; Performance Expectations; Performance Improvement; Strategic Planning; Attitudes; Conflict Management; Corporate Strategy; Applications and Software; Technology Adoption; Education Industry; Music Industry; Massachusetts; United States
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Sandino, Tatiana, Jeffrey Rayport, Samuel Grad, and Stacy Straaberg. "School of Rock: Tuning into Structured Empowerment (A)." Harvard Business School Case 124-043, January 2024. (Revised June 2024.)
  • 26 Oct 2017
  • Research Event

In an Era of 'Fake News,' What is the Future of Advertising and Publishing?

are constructed. How is the notion of broadly guaranteed human rights impacted if we are increasingly divided into multiple publics? “Ads are not being sold. Audiences are being sold,” said panelist David... View Details
Keywords: by Jen Deaderick; Media & Broadcasting; Journalism & News
  • 06 Oct 2003
  • Research & Ideas

The Growth of the Social Enterprise

managed centrally. This level of control is conducive to protecting the organization's brand and reputation and coordinating overall strategy and operations. A high degree of control might be particularly... View Details
Keywords: by Carla Tishler
  • 2010
  • Article

Estimating the Attributable Cost of Physician Burnout in the United States

By: Shasha Han, Tait D. Shanafelt, Christine A. Sinsky, Karim M. Awad, Liselotte N. Dyrbye, Lynne C. Fiscus, Mickey Trockel and Joel Goh
Background: Although physician burnout is associated with negative clinical and organizational outcomes, its economic costs are poorly understood. As a result, leaders in health care cannot properly assess the financial benefits of initiatives to remediate... View Details
Keywords: Physicians; Burnout; Health; Health Care and Treatment; Employees; Cost; Programs; Policy; Health Industry
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Han, Shasha, Tait D. Shanafelt, Christine A. Sinsky, Karim M. Awad, Liselotte N. Dyrbye, Lynne C. Fiscus, Mickey Trockel, and Joel Goh. "Estimating the Attributable Cost of Physician Burnout in the United States." Annals of Internal Medicine 170, no. 11 (June 4, 2019): 784–790.
  • 09 Jun 2003
  • Research & Ideas

The Challenge of the Multi-site Nonprofit

as CEO), Planned Parenthood, Habitat for Humanity, SOS Kinderdorf, and The Nature Conservancy. Each was mapped on two dimensions—one that exerts forces toward unit autonomy and the other influencing the degree of organizational... View Details
Keywords: by Sean Silverthorne
  • September 1991
  • Case

Rethinking the Corporate Workplace: Case Managers at Mutual Benefit Life

By: Robert G. Eccles Jr.
In early 1991, a spirit of innovation and organizational change was in the air at Mutual Benefit Life, with the success of the new "case manager" program its most concrete manifestation. Using powerful computer workstations, case managers could see insurance... View Details
Keywords: Organizational Change and Adaptation; Technological Innovation; Change Management; Information Technology; Insurance; Human Resources; Insurance Industry
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Eccles, Robert G., Jr. "Rethinking the Corporate Workplace: Case Managers at Mutual Benefit Life." Harvard Business School Case 492-015, September 1991.
  • 2011
  • Case

Wrapitup

By: W. Earl Sasser
A restaurant chain based in California offers made-to-order sandwich wraps using fresh, healthy ingredients. The founders of the company take a very active role in day-to-day business and tightly control every aspect of the restaurant operation from hiring store... View Details
Keywords: Service Operations; Governance Controls; Revenue; Employee Relationship Management; Planning; Customer Satisfaction; Problems and Challenges; Profit; Change Management; Compensation and Benefits; Leadership Style; Service Industry; California
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Sasser, W. Earl. "Wrapitup." Harvard Business Publishing Case, 2011. (Brief Case.)
  • 15 Aug 2022
  • Book

University of the Future: Finding the Next World Leaders in Higher Ed

T.M. Chang Professor of China Studies at Harvard University and the Spangler Family Professor of Business Administration at HBS—explores the many ways the three countries have... View Details
Keywords: by Dina Gerdeman; Education
  • January 2018
  • Article

The Effect of Cost Sharing on an Employee Weight Loss Program: A Randomized Trial

By: Leslie K. John, Andrea Troxel, William Yancy, Joelle Y. Friedman, Jingsan Zhu, Lin Yang, Robert Galvin, Karen Miller-Kovach, Scott Halpern, George Loewenstein and Kevin Volpp
Purpose: We tested the effects of employer subsidies on employee enrollment, attendance, and weight loss in a nationally-available weight management program.
Design: A randomized trial tested the impact of employer subsidy: 100%; 80% 50% and a hybrid 50% subsidy... View Details
Keywords: Affordable Care Act (ACA); Subsidies; Weight Loss; Obesity; Incentives; Behavioral Economics; Motivation and Incentives; Behavior; Health Disorders; Health Care and Treatment; Compensation and Benefits; United States
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John, Leslie K., Andrea Troxel, William Yancy, Joelle Y. Friedman, Jingsan Zhu, Lin Yang, Robert Galvin, Karen Miller-Kovach, Scott Halpern, George Loewenstein, and Kevin Volpp. "The Effect of Cost Sharing on an Employee Weight Loss Program: A Randomized Trial." American Journal of Health Promotion 32, no. 1 (January 2018): 170–176.
  • 09 Sep 2015
  • Research & Ideas

Leadership Lessons of the Great Recession: Options for Economic Downturns

prepared for it.” Click Here Cote also emphasized to students that, as important as it was to avoid the disruption of layoffs and to preserve the company’s workforce, Honeywell also continued its process of... View Details
Keywords: by Sandra Sucher & Susan Winterberg; Aerospace; Electronics
  • 16 Mar 2020
  • Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

organize and the invitations you accept. There still may not be enough time to go around, but by resetting your collaboration patterns, you can make the most of the time you spend 'at work.' Jeffrey T. Polzer is the UPS Foundation... View Details
Keywords: by Dina Gerdeman
  • September 1997 (Revised October 1997)
  • Case

French Pension System, The: On the Verge of Retirement?

By: David A. Moss, Anne Dias and Bertrand O. Stephann
Surveys the French pension system, its particular institutional characteristics, and some of the critical challenges and opportunities facing French reformers. Like almost every other industrialized country, France has a large pay-as-you-go public pension system that... View Details
Keywords: Retirement; Compensation and Benefits; Capital Markets; Economic Growth; Labor; Problems and Challenges; Opportunities; Welfare; Investment; Governing Rules, Regulations, and Reforms; Public Administration Industry; France
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Moss, David A., Anne Dias, and Bertrand O. Stephann. "French Pension System, The: On the Verge of Retirement?" Harvard Business School Case 798-032, September 1997. (Revised October 1997.)
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