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    Akshita Joshi

    Akshita Joshi is a doctoral candidate in the Organizational Behavior program at Harvard Business School. She has 15 years of work experience & holds an MBA from Stanford GSB & an M.A. in Psychology from UCP Portugal. Her research is focused on the emotional,... View Details

    • July 2019 (Revised May 2020)
    • Case

    AT&T, Retraining, and the Workforce of Tomorrow

    By: William R. Kerr, Joseph B. Fuller and Carl Kreitzberg
    By the late 2000s, rapid changes in the telecommunications industry forced AT&T’s management team to take on a task that CEO Randall Stephenson called the “biggest logistical challenge” they had ever seen: retraining 100,000 workers by 2020. In 2012, internal company... View Details
    Keywords: AT＆T; Workforce; Skills; Future Of Work; Telecommunications; Unions; Technological Change; Layoffs; MOOCS; Strategic Planning; Employees; Training; Competency and Skills; Labor; Learning; Labor Unions; Technology Adoption; Talent and Talent Management; Telecommunications Industry; Communications Industry; United States
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    • July 2023
    • Supplement

    Schuberg Philis: From Success to Significance (B)

    By: Thomas J. DeLong and Daniela Beyersdorfer
    Three years into their “Ambition” growth plan, in 2022, the management team of Dutch professional service firm Schuberg Philis is taking stock. The global COVID-19 pandemic and other headwinds required adjustments to their growth targets, but they believe that their... View Details
    Keywords: Management Succession; Growth Management; Change Management; Transformation; Mission and Purpose; Leadership; Leading Change; Information Technology Industry; Consulting Industry; Europe; Netherlands
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    • October 2016
    • Technical Note

    Product Development Fundamentals

    By: Marco Iansiti, Michael Toffel, Kerry Herman and Julia Kelley
    This note introduces key managerial issues in new product development. It describes the product development funnel and alternative approaches to structuring product development teams including functional, lightweight, heavyweight, and autonomous/dedicated teams, which... View Details
    Keywords: Product Development; Groups and Teams; Operations; Management
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    • December 2018 (Revised September 2019)
    • Case

    Brand Activism: Nike and Colin Kaepernick

    By: Jill Avery and Koen Pauwels
    Nike's selection of politically polarizing Colin Kaepernick as the spokesperson for the 30th anniversary of its iconic "Just Do It" campaign catapulted the brand into the media spotlight and made it a political flashpoint for consumers across America. Would the choice... View Details
    Keywords: Digital Marketing; Entertainment; Politics; Activism; Brand Equity; Marketing; Marketing Strategy; Brands and Branding; Marketing Communications; Sports; Advertising; Social Media; Apparel and Accessories Industry; Sports Industry; Consumer Products Industry; United States; North America
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    • 02 Apr 2024
    • Research & Ideas

    Employees Out Sick? Inside One Company's Creative Approach to Staying Productive

    Managers can forge close relationships with other managers so they can borrow employees from one another to fill in the absentee gaps, according to his forthcoming research in the Journal of the European... View Details
    Keywords: by Michael Blanding; Fashion
    • Article

    A Head Start on Succession

    By: Joseph L. Bower
    Our studies of CEO succession over the past several years have shown some improvements in the trends in CEO turnover, often resulting from outside pressures for improved oversight and better corporate governance. The next step in improving CEO succession—and ultimately... View Details
    Keywords: Investment Return; Corporate Governance; Governing and Advisory Boards; Leadership Development; Management Practices and Processes; Management Succession; Management Teams; Business and Shareholder Relations
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    • October 2018 (Revised July 2023)
    • Case

    Innovation at Uber: The Launch of Express POOL

    By: Chiara Farronato, Alan MacCormack and Sarah Mehta
    Set in March 2018, the case follows ride-sharing company Uber as it develops and launches a new product called Express POOL. This product offers a reduced price to riders willing to carpool, walk a short distance to/from their pick-up and drop-off points, and wait a... View Details
    Keywords: Innovation and Management; Innovation Leadership; Innovation Strategy; Technological Innovation; Information Technology; Mobile and Wireless Technology; Applications and Software; Digital Platforms; Decision Making; Technology Industry; California; San Francisco
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    • 07 Feb 2023
    • Research & Ideas

    Supervisor of Sandwiches? More Companies Inflate Titles to Avoid Extra Pay

    economic spectrum are creating faux management jobs, pointing to wage cases filed by workers at tech and financial services giants. The team found a five-fold increase in View Details
    Keywords: by Scott Van Voorhis
    • February 2009 (Revised June 2019)
    • Case

    Cleveland Clinic: Transformation and Growth 2015

    By: Michael E. Porter and Elizabeth O. Teisberg
    The Cleveland Clinic's health care services are internationally renowned for quality. In 2008, The Clinic began to restructure the organization into teams defined around patient needs, rather than traditional medical specialties. "Patients First!" takes shape as the... View Details
    Keywords: Health; Health Care Operations; Health Care Quality; Health Care; Strategy And Leadership; Strategy Development; Health Care and Treatment; Leading Change; Goals and Objectives; Growth and Development Strategy; Measurement and Metrics; Service Delivery; Organizational Change and Adaptation; Outcome or Result; Health Industry; Cleveland
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    • 03 Jul 2012
    • First Look

    First Look: July 3

    own right. This article explores what the teams research community has to gain by researching, theorizing, and understanding the many new forms of contemporary collaboration.   Working PapersHow Do Risk View Details
    Keywords: Sean Silverthorne
    • August 2009 (Revised January 2012)
    • Case

    Steel Street

    By: Arthur I Segel, William J. Poorvu, Ben Creo and Justin Seth Ginsburgh
    The case involves repositioning an old 6-story warehouse in Pittsburgh and many of the issues of rehabilitation and selecting and managing the development team especially in a world of capital market uncertainty. The case also demonstrates the alignment of interests of... View Details
    Keywords: Construction; Capital Markets; Financial Management; Investment; Property; Urban Development; Real Estate Industry; Pittsburgh
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    • September 2008
    • Supplement

    Adobe Systems: Working Towards a "Suite" Release (B)

    By: David A. Thomas and Lauren Barley
    The case examines the tools a manager can use to keep her project on track and manage conflict and tension as Adobe prepares to launch Creative Suite 3, the biggest software release in the company's 25-year history. The protagonist, Yvonne Murray, is a group program... View Details
    Keywords: Change; Interpersonal Communication; Crisis Management; Product Launch; Projects; Conflict of Interests; Integration; Software
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    • 30 May 2018
    • News

    First “HBS Hacks” Event in San Francisco

    • October 2023 (Revised February 2024)
    • Case

    Loris

    By: Shunyuan Zhang, Das Narayandas, Stacy Straaberg and David Lane
    In December 2022, Loris’s executive team considered their go-to-market strategy. Loris was an artificial intelligence (AI) software startup for the customer service industry with two products on the market: 1) Agent Assist which provided customer service agents (CSAs)... View Details
    Keywords: Decisions; Growth and Development Strategy; Product Launch; Product Positioning; Business Strategy; Competitive Strategy; Business Startups; AI and Machine Learning; Applications and Software; Marketing Strategy; Sales; Technology Industry; United States
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    • 16 Jun 2015
    • Blog Post

    Military Alumna Reflects on Time at HBS

    my new friends caught up on the Forum’s discussion, as well as their HBS cases that day— a LEAD case about a protagonist facing a management turnaround, a TOM case about a restaurant’s operations, and a FIN case valuing a Pharma company.... View Details
    • 27 Jun 2017
    • First Look

    First Look at New Research and Ideas, June 27

    Policy Experiment By: Alfaro, Laura, Anusha Chari, and Fabio Kanczuk Abstract—Emerging-market governments adopted capital control taxes to manage the massive surge in foreign capital inflows in the aftermath of the global financial... View Details
    Keywords: Sean Silverthorne
    • November 2, 2021
    • Article

    The Cultural Benefits of Artificial Intelligence in the Enterprise

    By: Sam Ransbotham, François Candelon, David Kiron, Burt LaFountain and Shervin Khodabandeh
    The 2021 MIT SMR-BCG report identifies a wide range of AI-related cultural benefits at both the team and organizational levels. Whether it’s reconsidering business assumptions or empowering teams, managing the dynamics across culture, AI use, and organizational... View Details
    Keywords: AI and Machine Learning; Organizational Culture; Performance Effectiveness
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    • 09 Nov 2011
    • News

    Learning from Peter Drucker and the Girl Scouts

      CSML: Leading People

      Today’s principals are charged with a wide array of responsibilities – from generating better student outcomes, to recruiting, managing, and retaining high-quality faculty and staff, to cultivating collaboration and collective learning. Leading People provides... View Details