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  • 1988
  • Book

Managing Quality: The Strategic and Competitive Edge

By: David A. Garvin
Keywords: Management; Quality; Operations; Japan; United States
Related
  • 01 Mar 2019
  • News

Tools and Training for a “Wicked Problem”

with me are things that could happen to many people in Albuquerque, whether it was a medical emergency or a lost paycheck,” he said. “That’s why we’re stepping up to create a safety net that works. Thanks to the Harvard Bloomberg program,... View Details
Keywords: homelessness
  • 12 May 2015
  • Research & Ideas

How Crowds and Experts Kickstart the Arts

very different means. Where the NEA has a nearly 50-year history of art market-making, with vetted mechanisms for ensuring artistic quality and value, Kickstarter offers almost the opposite—it makes funding... View Details
Keywords: Re: Ramana Nanda; Entertainment & Recreation
  • Article

The Inpatient Discharge Lounge as a Potential Mechanism to Mitigate Emergency Department Boarding and Crowding

By: Brian Franklin, Sharif Vakili, Robert S. Huckman, Sarah Hosein, Nicholas Falk, Katherine Cheng, Maria Murray, Sheila Harris, Charles A. Morris and Eric Goralnick
Delayed access to inpatient beds for admitted patients contributes significantly to emergency department (ED) boarding and crowding, which have been associated with deleterious patient safety effects. To expedite inpatient bed availability, some hospitals have... View Details
Keywords: Health Care Delivery; Emergency Room; Operations Improvement; Operations Management; Health Care and Treatment; Service Delivery; Operations; Management; Performance Improvement; Service Operations
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  • 04 Jun 2020
  • Book

It’s Not About You: Why Leaders Need to Look Outward

to Empowering Everyone Around You, Frei and Morriss argue that a true leader is focused on empowering others, not on their own power or prowess. Through helping to unleash the full potential of those they lead, a brave leader increases... View Details
Keywords: by Kristen Senz
  • Web

Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness

health care agenda. Health care invests billions of dollars in quality measurement programs and complex cost accounting systems yet these systems currently fail to collect outcomes that matter to patients... View Details
  • 11 Oct 2023
  • Blog Post

A Journey of Discovery, Teamwork, and Impact with FIELD Global Immersion

required to produce quality work and the soft skills necessary for effective interpersonal relationships. Understanding each other’s working styles, strengths and weaknesses... View Details
  • November 2016
  • Supplement

United Airlines Operations

By: Ryan W. Buell, Willy C. Shih and Michael W. Toffel
This video is a collection of clips that highlight aspects of United Airlines' operations View Details
Keywords: Service; Service Delivery; Service Management; Service Operations; Service Quality; Operating Systems; Operational Complexity; Operational Disruptions; Operational Effectiveness; Operational Efficiency; Air Transportation; Operations; Air Transportation Industry
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  • November 2022
  • Case

The Battle Among Channels for Marketing Pharmaceuticals: UpScript, Pharmacy Benefit Managers, and Direct-to-Consumer Sales

By: Regina E. Herzlinger and Tiffany Farrell
Can an online, direct-to-consumer pharmacy both improve the quality and speed of care for patients who need branded drugs and stabilize profits for pharmaceutical manufacturers? UpScript, after years spent achieving legal and regulatory compliance and simultaneous... View Details
Keywords: DTC; Internet and the Web; Marketing Channels; Customer Value and Value Chain; Governing Rules, Regulations, and Reforms; Competitive Strategy; Service Delivery; Growth and Development Strategy; Pharmaceutical Industry; Health Industry; Retail Industry
Related
  • 01 Jun 2018
  • News

June 2018 Alumni and Faculty Books

environment for CEOs, dedicated to improving the quality and profitability of their life and enterprise, through shared experiences and personal... View Details
  • Fast Answer

Challenges and Opportunities in the Restaurant Industry

forward dining -animal and plant based protein -restaurant franchising -restaurant expansion -food safety and supply chain -restaurant technology management -restaurant private... View Details
  • 14 Jul 2022
  • Research & Ideas

When the Rubber Meets the Road, Most Commuters Text and Email While Driving

Sadun says. Potential safety features Though the paper didn’t fully explore some of the safety features that designers should incorporate into future automated cars, Sadun and... View Details
Keywords: by Jay Fitzgerald
  • 07 Aug 2012
  • Research & Ideas

Off and Running: Professors Comment on Olympics

infrastructure make a case in point. The exorbitant cost of new structures, the limited number of opportunities for post-Games usage, and even the sometimes questionable quality of the construction are often... View Details
Keywords: Re: Multiple Faculty; Sports
  • 10 Dec 2009
  • Working Paper Summaries

State Owned Entity Reform in Absence of Privatization: Reforming Indian National Laboratories and Role of Leadership

Keywords: by Prithwiraj Choudhury & Tarun Khanna
  • 2010
  • Article

Hospital Performance, the Local Economy, and the Local Workforce: Findings from a U.S. National Longitudinal Study

Background: Pay-for-performance is an increasingly popular approach to improving health care quality, and the US government will soon implement pay-for-performance in hospitals nationwide. Yet hospital capacity to perform (and improve performance) likely depends on... View Details
Keywords: Health Care and Treatment; Performance; Health Industry; United States
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  • 1997
  • Book

Finding Time: How Corporations, Individuals, and Families Can Benefit from New Work Practices

By: Leslie Perlow
Why do Americans work so hard? Are the long hours spent at work really necessary to increase organizational productivity? Perlow documents the work life of employees who assume that for their own success and the success of their organization they must put in extended... View Details
Keywords: Time Management; Working Conditions; Work-Life Balance; Performance Productivity
Related
  • 21 Aug 2018
  • First Look

New Research and Ideas, August 21, 2018

Tracking Performance Indicators By: Beveridge, Christiana, Sofia Warner, Greg Leya, and Thomas W. Feeley Abstract—Given that accountable care organizations (ACOs) have not achieved the degree of cost reductions View Details
Keywords: Dina Gerdeman
  • Web

Credential of Leadership, Impact, and Management in Business | HBS Online

Term 1 & 2 Course - 3-4 Modules Dynamic Teaming Dynamic Teaming explores the dynamics and leadership of effective teams. You’ll define psychological safety and cover various... View Details
  • 14 Oct 2002
  • Research & Ideas

The Widening Rift Between Corporations and Society

occurs—the status quo overpowers new ideas and turns them into variations on the same old themes. That is why every innovation from quality circles to reengineering to customer relationships turns out to be... View Details
Keywords: by Martha Lagace
  • 24 Jul 2018
  • First Look

New Research and Ideas, July 24, 2018

Ventures By: Lee, Matthew, and Laura Huang Abstract—Recent studies find that female-led ventures are penalized relative to male-led ventures due to role incongruity, or a perceived “lack of fit,” between female stereotypes View Details
Keywords: Dina Gerdeman