Publications

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

earned paychecks for goods and services, pledge our lives to another person in marriage, cast a ballot for someone who will represent our interests. We rely on laws and contracts as safety nets, but even those systems are ultimately built... View Details

Keywords: by Kristen Senz

06 Mar 2006
Research & Ideas

Four Strategies for Making Concessions

state that you can make it only if the other party agrees to make a specified concession in return. For example, if the executive was renegotiating a service contract with a customer, he might suggest that a requested concession is... View Details

Keywords: by Deepak Malhotra

12 Aug 2020
Research & Ideas

Why Investors Often Lose When They Sue Their Financial Adviser

vulnerable, especially when they’ve been physically harmed by a product or service. Many people don’t realize that they’re waiving their right to sue in a US court when they sign contracts or click “Agree” to a company’s terms of service.... View Details

Keywords: by Danielle Kost; Financial Services

October 2016
Case

The Quiet Ascension of LA Fitness

By: John R. Wells and Gabriel Ellsworth

In 2016, LA Fitness was the largest chain of non-franchised fitness clubs in North America, operating 676 clubs, serving 4.9 million members, and generating revenues of over $1.9 billion. Founded by Chinyol Yi, Louis Welch, and Paul Norris in 1984, the privately held... View Details

Keywords: LA Fitness; Health Clubs; Fitness; Gyms; Chain; Exercise; Personal Training; Retention; Bally Total Fitness; 24 Hour Fitness; Planet Fitness; Buildings and Facilities; Acquisition; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Demographics; Age; Gender; Income; Residency; Borrowing and Debt; Capital; Capital Structure; Cash; Cash Flow; Cost; Private Equity; Financial Condition; Financial Liquidity; Financing and Loans; Investment Return; Price; Profit; Revenue; Geographic Location; Geographic Scope; Multinational Firms and Management; Business History; Employees; Recruitment; Selection and Staffing; Human Capital; Contracts; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Market Entry and Exit; Operations; Service Operations; Leasing; Private Ownership; Problems and Challenges; Sales; Salesforce Management; Situation or Environment; Opportunities; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Competitive Advantage; Corporate Strategy; Expansion; Segmentation; Information Technology; Mobile Technology; Technology Platform; Health Industry; United States; California; Los Angeles

September 2012 (Revised December 2012)
Case

Addleshaw Goddard LLP (Abridged)

By: Robert G. Eccles, Amy C. Edmondson and James Weber

Addleshaw-Goddard (AG), the 15th largest law firm in the UK, is seeking ways to serve larger clients on more important legal matters. Part of this strategy involves its "Client Development Centre (CDC)," an innovative idea and set of services launched by Dr. Jim Hever... View Details

Keywords: Price; Innovation and Invention; Service Operations; Partners and Partnerships; Competitive Advantage; Diversification; Legal Services Industry; United Kingdom

Web

Globalization - Faculty & Research

and Audrye Wong, 67–78. Washington D.C.: Carnegie Endowment for International Peace, 2024. Parexel: Scaling Up and Industry Dynamics By: Regina E. Herzlinger and Ben Creo October 2024 | Case | Faculty Research Through the lens of biopharmaceutical View Details

18 Jan 2022
Research & Ideas

How Eliminating Non-Competes Could Reshape Tech

include them in the contracts of new and prospective employees, and most new employees are not in a position to negotiate against the inclusion of the non-compete term. When a state government does nothing, non-competes by default are... View Details

Keywords: by Kristen Senz; Technology

01 Jun 2024
News

Again and Again

Edited by Jen McFarland Flint; Illustrations by Jason Holley Whenever he’s presenting to a large audience, Professor Michael Norton likes to pose this question to the crowd: After you get up in the morning, do you brush your teeth first and then shower, or vice versa?... View Details

Keywords: Publishing Industries (except Internet); Information

01 Mar 2024
News

The War Within

When the full-scale Russian invasion of Ukraine began in February 2022, Nataliia Zhyliak’s world was upended in a matter of days. At the time, Zhyliak, a psychologist in the western Ukrainian city of Kamianets-Podilskyi, was working at an education and rehabilitation... View Details

Keywords: Janelle Nanos; illustration by Daniel Bejar

30 Jul 2018
Research & Ideas

Why Ethical People Become Unethical Negotiators

earlier research with Iris Bohnet and Alexandra van Geen found that people are less sexist when assessing multiple people.) Even changing where on the page people sign contracts can encourage honesty. When people sign a form before... View Details

Keywords: by Dina Gerdeman

02 Oct 2006
Research & Ideas

Negotiating in Three Dimensions

set-up error (among many): It is easy to make one kind of mistake in your choice of negotiating agents. You know the importance of using a skilled and knowledgeable negotiating agent as well as crafting a contract that aligns your agent's... View Details

Keywords: by Martha Lagace

Web

Nonprofit Strategy & Governance | Social Enterprise | Harvard Business School

Donation Experiment By: Katerina Linos, Laura Jakli & Melissa Carlson 2021 | American Political Science Review 115, no. 1 As government welfare programming contracts and NGOs increasingly assume core aid functions, they must address a... View Details

11 Mar 2001
Research & Ideas

Merchants to Multinationals: British Trading Companies in the Nineteenth and Twentieth Centuries

opening up the shareholding of the parent trading company, but by floating separate 'free-standing' firms on the British capital markets, which the merchant houses continued to control through management contracts and other means in the... View Details

Keywords: by Geoffrey Jones

Web

Invention of the Polarizer - Edwin H. Land & Polaroid | Harvard Business School

engineer and graduate of MIT who became quality control officer at Polaroid; and Richard T. Kriebel, a gifted writer who became director of public relations. In 1934, Eastman Kodak signed a contract with Land-Wheelwright Laboratories to... View Details

03 Dec 2020
Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

associated with layoffs. There are also administrative and benefits costs associated with furloughs. For this reason, some CEOs argue that furloughs make sense in response to a temporary change in demand but not in response to permanent shifts. Still, some workers,... View Details

Keywords: by Boris Groysberg and Sarah Abbott

22 Oct 2019
Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

into the field so often, so it does.” Develop an algorithm that goes deep. Large firms may be able to design their own in-house machine learning algorithms to employ their AI system. Smaller firms can contract one of the many consulting... View Details

Keywords: by Michael Blanding

May 2017 (Revised March 2018)
Case

David Dao on United Airlines

By: Benjamin Edelman and Jenny Sanford

In widely circulated videos, United staff and Chicago security forcibly remove a passenger from his paid seat on an aircraft, injuring him severely. United leadership must decide how to respond to public outcry. View Details

Keywords: Crisis Management; Service Operations; Air Transportation; Contracts; Reputation; Air Transportation Industry; Chicago