recruiting - Publications - Faculty & Research

July 2005 (Revised September 2016)
Case

24 Hour Fitness (A): The Rise, 1983–2004

By: John R. Wells, Elizabeth A. Raabe and Gabriel Ellsworth

In October 2004, Mark S. Mastrov, CEO of 24 Hour Fitness, reflected on how far his company had come in just over 20 years. From humble beginnings in 1983 in San Leandro, California, 24 Hour Fitness had grown to become the largest privately-owned health-club chain in... View Details

Keywords: 24 Hour Fitness; Mark Mastrov; Health Clubs; Fitness; Gyms; Chain; Weight Loss; Exercise; Personal Training; Retention; Sales Force Compensation; Incentive Systems; Buildings and Facilities; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Private Equity; Revenue; Geographic Scope; Multinational Firms and Management; Nutrition; Business History; Employees; Recruitment; Selection and Staffing; Human Capital; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Marketing; Operations; Service Operations; Private Ownership; Problems and Challenges; Sales; Salesforce Management; Sports; Strategy; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Segmentation; Information Technology; Internet; Technology Platform; Web; Web Sites; Capital Structure; Performance; Organizational Structure; Organizational Culture; Health Industry; United States; California; San Francisco

Citation

Educators

Purchase

01 Dec 2022
News

Action Plan: To the Letter

most of his career in travel and in private equity. In 2019, the private equity firm HGGC acquired Monotype for $825 million and recruited Chacko in 2021 to run it. At Monotype, he learned to view type differently—and he also helped the... View Details

Keywords: April White; design; typography; change management; leadership; Special Design Services; Professional Services

30 Nov 2016
What Do You Think?

How Do Leaders Manage the Tension Between Pride and Arrogance?

hit to Lululemon’s bottom line was reasonably immediate and significant. It cost the CEO his job. There is a real pay-off from building pride among an organization’s employees. It can result in greater loyalty, higher productivity, and lower View Details

Keywords: by James Heskett

03 Dec 2015
Blog Post

4 Things You Need to Know About Independent Projects

project I would say it's definitely workload intensive. My fall IP took quite a bit of time in clumps, including many hours over winter break, whereas my spring IP was much gentler on my time. Consider that time commitment when you are picking IPs, especially if you... View Details

02 Aug 2007
What Do You Think?

How Will Millennials Manage?

their leaders for the coming years." Generational differences related to the development of millennials comprise, according to Muder Chiba, "a global phenomenon." Amy Lynch concurred, saying, "When I talk with View Details

Keywords: by Jim Heskett

13 Jan 2021
Research & Ideas

How 'Small C' Change Can Beat Large-Scale Rebuilding

Even as COVID vaccines begin early deployment, pressure on leaders continues to mount to engage in “Big C” change: rapid course corrections through job cuts, recruiting a fresh management team, and redesigning roles and responsibilities... View Details

Keywords: by Boris Groysberg, Sascha L. Schmidt, and Sebastian Flegr; Sports

11 Mar 2021
News

Leading with Heart

fantastic job with the brand. And now the brand was in transition from being founder-led. We need to now create an empowered, team-led organization, which meant that I had to recruit and onboard a world-class leadership team. And I had to... View Details

30 Jun 2023
Blog Post

Finding Pride

Together with another friend, we led the Gay, Lesbian, and Bisexual Student Association (GLBSA) during our second year, which was a tight-knit group of about 15 members. We objected to President Larry Summers’s decision to allow military View Details

05 Sep 2018
Research & Ideas

The Hidden Benefit of Giving Back to Open Source Software

citizenship and part of a firm’s social responsibility. So, in addition to gaining a competitive advantage, companies that pay employees to contribute to open source are improving their image and, potentially, their ability to recruit top... View Details

Keywords: by Kristen Senz; Computer

01 Jan 2013
News

Joanna M. Jacobson, MBA 1987

threat," recalls Jacobson, who also led the product development team. "It was an incredible turnaround. The team grew the company by $200 million." With Converse back on its feet, in 1994 Jacobson left to work as a consultant and was then View Details

Keywords: Susan Young

22 Feb 2024
News

GCC Crossroads Aims for a Bright Future; Seattle Alumni Talk Leadership in Tech; Italy Preps for European Alumni Summit

Clubs News Clubs News Crossroads Forum Explores Future of Gulf Region More than 1,300 public and private leaders convened in Riyadh, Saudi Arabia on January 30 and 31 for the Crossroads GCC Future Impact Forum, co-hosted by the HBS Club of the Gulf Cooperation Council... View Details

Keywords: Margie Kelley

24 May 2017
News

Ilene H. Lang, MBA 1973

international product development until she was promoted to lead its $500-million desktop business group. Two years later, when IBM acquired the firm, she was recruited by Digital Equipment Corporation (DEC) to build its software... View Details

Keywords: Susan Young

21 Feb 2019
Blog Post

Machine Learning and Behavioral Economics

This is a repost from the recruiting blog. For John Bracaglia, his academic and professional careers have been driven by two themes: “machine learning and behavioral economics,” he says. “The two work together. Machine learning is about... View Details

Web

HBS OnBoard | Social Enterprise | Harvard Business School

Alumni Careers Being on Boards Resources Resources for joining your first board, finding additional board roles, increasing effectiveness as a board member, and finding qualified, diverse candidates for your board seats. HBS Alumni Clubs HBS Alumni Clubs offer... View Details

01 Dec 2022
News

Future Vision

of individuals we recruit to the School. Of course, once more diverse people have joined our community, we must support them by developing a culture of inclusion that enables every individual to achieve their best. The institutional... View Details

Keywords: Brian Kenny; Educational Support Services; Educational Services

29 Aug 2005
Research & Ideas

How Organizations Create Social Value

on board. Close alignment between strategy and mission. How can organizations get the right people with the right skills to develop social value? The recruiting processes should be centered on personal values. Then, hold on to the good... View Details

Keywords: by Manda Salls

08 Feb 2010
HBS Case

Looking Behind Google’s Stand in China

anything, as the leading employees of Google China are jumping ship to take jobs with Baidu and other competitors. Google will soon be down to a skeleton shift in China and, if they are permitted to stay, they will have a tough time View Details

Keywords: by Sean Silverthorne; Technology

30 Mar 2018
What Do You Think?

What Should Mark Zuckerberg Do?

company’s user base, developer incentives, the value of information to advertisers, and the ability of the organization to continue to hold and recruit outstanding talent. The US stock market had already begun to weigh in on the company’s... View Details

Keywords: by James Heskett; Web Services; Information Technology

17 Dec 2007
Research & Ideas

The Rise of Medical Tourism

Southeast Asia. China frequently makes the news for stem cell therapies that are not allowed in the West. So while I think India has some unique features it is not strictly unique. Q: What are the recruiting challenges for staffing these... View Details

Keywords: by Martha Lagace; Health; Medical Devices & Supplies

08 Feb 2017
Blog Post

How I Chose My HBS Recommenders

platform to explore future career options. The summer after RC year is an (almost) risk-free opportunity to experiment with career options that one is interested in, but is unsure about. I chose to work for a startup in San Francisco, named Rinse. Also, View Details

Publications