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- All HBS Web
(1,569)
- News (206)
- Research (1,178)
- Events (2)
- Multimedia (6)
- Faculty Publications (443)
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- 22 Feb 2022
- News
A World of Difference
understand what to do. For organizations that want to change, it’s completely accessible. You see both the capability and the motivation, whereas before maybe you had the motivation but not the capability. And now the business case for DEI is overwhelmingly clear. If... View Details
Keywords: Jen McFarland Flint
- 01 Dec 2019
- News
Bridging the Gap
graders passed the state reading assessment (80 percent passed statewide). And in 2012, the Columbus Dispatch reported that district employees had tampered with enrollment and attendance records to artificially boost school test scores.... View Details
- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
urgent systemic changes needed to address climate change. By doing what’s right for people and the planet, pep+ will help position our company as a consistent top market performer by generating stronger, more loyal connections with our... View Details
- 01 Mar 2014
- News
Generation Next
"performance-oriented culture" to the 117-year-old firm. "No one," she says, "wants to take on people who've worked [at the company] for 25 years." Why Nisa could challenge entrenched employees and the historical norms at Godrej... View Details
- 01 Jan 2002
- News
Egon P.S. Zehnder (MBA '56)
performances of daughter, Heidi, a professional opera singer Recommended Reading Emotional Intelligence, by Daniel Goleman "Goleman shows that integrity, the ability to communicate and influence, self-motivation, empathy, and social... View Details
- 05 Jul 2011
- News
The Business of Champions
triumph since 1972 hold lessons for other kinds of organizations and companies? Sports and games serve as a handy source of metaphors for business. Performance metrics abound, and success and failure are on the scoreboard for all to see.... View Details
- 01 Dec 2022
- News
In My Humble Opinion: Natural Fit
is that their employees have a sense of emotional safety and can bring their best selves to work. The same is true in sports, especially when you have younger athletes performing under immense pressure.”... View Details
- 01 Mar 2023
- News
Research Brief: Great Expectations
The narrative surrounding employees who are passionate about their jobs holds so much sway in today’s workplace that it has become a self-fulfilling prophecy. “Ultimately, if you believe in a passionate person, they will View Details
- 25 Aug 2022
- News
On Purpose
responsibility (CSR) strategy. From interviewing scores of employees and executives, it was clear that storytelling was somewhere at the core of it all, she says. Take, for example, Marvel’s 2018 blockbuster Black Panther. The film was... View Details
- 01 Jun 2005
- News
Transforming the IRS
traditional services on the telephones and in local offices, and offered new electronic services for filing, paying, and information. Why did you change the way the IRS measures employee performance? View Details
- 01 Dec 2017
- News
2017 in Education: Investing in the Next Generation of Workers
Business needs to care about the performance of students in the public education system, from preschool through college. It is the primary source of future employees for every business. It’s also where the... View Details
- 08 Jan 2025
- News
Mapping Pain Points at the IRS
Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details
- 25 Feb 2020
- News
Research Brief: May I Ask Your Advice?
online lab studies and a field experiment, all of which confirmed that asking for feedback produces more vague and limited responses, while asking for advice results in forward-thinking and actionable input. The difference boils down to mindset: judging past View Details
Keywords: Jen McFarland Flint
- 01 Sep 2011
- News
Alumni Book Briefs
loyalty) into a full-fledged management system that results in extraordinary financial and competitive results. They define the fundamental concept of Net Promoter; explain its connection to a company’s growth and sustained success; demonstrate the power of the... View Details
- 01 Jun 2007
- News
Faculty Research Online
HBS Working Knowledge is an online forum for innovation in business practice, offering a first look at new thinking from HBS faculty. Read the complete articles summarized below by visiting their Web links. What’s to Be Done about View Details
- 01 Dec 2011
- News
Faculty Research Online
employees they hire and the way they socialize those employees. See http://hbswk.hbs.edu/item/6795.html. Making the Case for Consumer-Driven Health Care Even as “Obamacare” becomes an issue in the 2012 presidential election, policymakers... View Details
- 09 Jul 2024
- News
On Balance
Mary Wooldridge (MBA 1994) has encountered gender discrimination in the workplace. “I think it’d be hard to find a woman in any workplace who didn’t have personal experiences of it,” she says. As director of Australia’s Workplace Gender Equality Agency, Wooldridge, who... View Details
- 01 Feb 2002
- News
Replicating Toyota's Success
Spear focused on the company's approach to solving problems and noticed the conscious way Toyota's managers involve employees in this process, even to the point of leaving a production line at suboptimal View Details
- 01 Dec 2020
- News
Invest in the New Abnormal
current drought of in-person events. Be human. “Firms that connect emotionally with customers and employees are expected to perform better than firms that just connect physically.” Dettol soap’s... View Details
- 01 Sep 2009
- News
From Bytes to Bites
Silicon Valley a natural fit. It’s a path that worked quite nicely for Thomas, who eventually rose to vice president of marketing at SuccessFactors, a software firm focused on employee performance and... View Details