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  • November 2007
  • Supplement

Differences at Work: Sam (B)

By: Sandra J. Sucher and Rachel Gordon
In Differences at Work: Sam (B) HBS Case No. 9-408-054 Sam receives an informal apology from Human Resources which leaves Sam feeling unsatisfied as it is not an official company response. Sam leaves the company for unrelated reasons shortly thereafter but still... View Details
Keywords: Working Conditions; Human Resources; Social Psychology; Conflict and Resolution; Resignation and Termination; Employees; Policy
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  • 15 Oct 2001
  • Research & Ideas

Four Questions for David Garvin and Michael Roberto

Harvard Business School professors David A. Garvin and Michael A. Roberto fielded questions about their article in an email interview with HBS Working Knowledge senior editor Martha Lagace. Garvin and Roberto discuss the... View Details
Keywords: by Martha Lagace
  • April 2024
  • Case

Cyrus: Turning a Traditional Business Model on Its Head (A)

By: James Heskett
The loss of the lease at their Michelin-starred Cyrus 1.0 in Sonoma County, California gives the partners an opportunity to shut down and rework a “broken” business model, one with labor intensive experiences six or seven nights a week, high burnout, high... View Details
Keywords: Business Model; Retention; Organizational Change and Adaptation; Leasing; Work-Life Balance; Strategic Planning; Loss; Profit; Working Conditions; California
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  • May 2025
  • Case

Fidji Simo: Growing the Pie at Instacart

By: Hubert Joly, Leonard A. Schlesinger and James Barnett
In January 2025, Instacart CEO Fidji Simo considers strategies for continuing to grow Instacart from a grocery delivery platform to a holistic grocery technology company, including in-store grocery technology and expanding partnerships across the grocery sector. View Details
Keywords: Change Management; Transformation; Customers; Food; Health; Working Conditions; Leading Change; Operations; Going Public; Strategy; Growth and Development Strategy; Business or Company Management; Food and Beverage Industry; Technology Industry; United States; Canada
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  • 02 Jan 2013
  • What Do You Think?

Should We Rethink the Promise of Teams?

Summing Up Under what conditions do teams, introverts, and innovation go together? Properly structured and led, teams can support innovative thinking that depends on contributions from both extroverts and introverts. That's the consensus... View Details
Keywords: by James Heskett
  • 01 Dec 2015
  • First Look

December 1, 2015

vary the sales force compensation scheme at an Asian enterprise that sells consumer durable goods. With variation generated by the experimental treatments, we model sales force performance to identify the effectiveness of various forms of View Details
Keywords: Sean Silverthorne
  • September 2015
  • Technical Note

The On-Demand Economy

By: Cynthia A. Montgomery, James Weber and Elizabeth Anne Watkins
This note describes the emerging on-demand economy, also referred to as the sharing economy. The note highlights several companies including Uber and Airbnb that exemplify this new mode of competition, a model that threatens to disrupt traditional firms. Uber provides... View Details
Keywords: Regulation; Reform; Disruption; Disruptive Innovation; Strategy; Technological Innovation; Labor; Employment; Working Conditions; Human Capital; Rights; Organizational Design; Social and Collaborative Networks; Service Industry
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  • Article

Does Your Company Need a Chief Medical Officer?

By: Tsedal Neeley
With the Covid-19 pandemic still raging but businesses trying to remain operational, organizations now have a life or death role to play in protecting the health of employees, customers, and the public. That means they need a new executive in the C-suite: a chief... View Details
Keywords: COVID-19 Pandemic; Health; Health Pandemics; Organizational Change and Adaptation; Organizational Structure; Safety; Governing Rules, Regulations, and Reforms; Working Conditions
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  • 05 Feb 2013
  • First Look

First Look: Feb. 5

  PublicationsIn Search of the Self at Work: Young Adults' Experiences of a Dual Identity Organization Authors:Anteby, Michel, and Amy Wrzesniewski Publication:Research in Sociology of Work Abstract Purpose: Multiple forces that shape the... View Details
Keywords: Sean Silverthorne
  • 02 Oct 2000
  • What Do You Think?

What Lies Beyond NAFTA?

Summing Up One of the defining issues in the 1992 U.S. presidential election, NAFTA, has fallen off the radar in the current campaign. This suggests either that many in the U.S. have lost interest in it or, more likely, the subset who visit the HBS View Details
Keywords: by James Heskett
  • 26 Nov 2001
  • Research & Ideas

Manager or Mentor? Why You Must Be Both

his teaching career at Wharton. As a newly minted twenty-nine-year-old professor there, he said, he found himself the recipient of a steady stream of practical advice from the senior faculty. Don't hang back by the blackboard when teaching your class, they told him.... View Details
Keywords: by Martha Lagace
  • 25 May 2016
  • Research & Ideas

How Consumers and Businesses are Reshaping Public Health

disaster that killed over 1,000 factory workers in Bangladesh in 2013 highlighted to Western consumers the challenging conditions faced by the workers who made their clothes. Consumer pressure on Western retailers View Details
Keywords: by John A. Quelch; Health
  • 29 May 2014
  • Research & Ideas

Research Symposium 2014

research going on at Harvard Business School. Held each May on the HBS campus, the event provides the opportunity for a few faculty to share recent work with an audience of doctoral students, HBS staff members, and other professors. This... View Details
Keywords: by Carmen Nobel; Accounting; Health
  • 31 Oct 2004
  • Research & Ideas

Bypass Marketing: Are Docs Influenced?

brand over another based on their patients' requests? A recent study, Physicians Report on Patient Encounters Involving Direct to Consumer Advertising, focused on one aspect of pharma DCTA: What do physicians think about all of this? What follows is an HBS View Details
Keywords: by Manda Salls
  • 12 Jul 2006
  • Research & Ideas

Competition the Cure for Healthcare

Last month HBS Working Knowledge offered an excerpt from Redefining Health Care: Creating Value-Based Competition on Results, by Harvard Business School professor Michael E. Porter and Elizabeth Olmsted Teisberg. The U.S. healthcare... View Details
Keywords: by Roger Thompson; Health
  • 30 Aug 2016
  • First Look

August 30, 2016

variation generated by the experimental treatments, we model sales force performance to identify the effectiveness of various forms of conditional and unconditional compensation. We account for salesperson heterogeneity by using a... View Details
Keywords: Carmen Nobel
  • 26 Oct 2009
  • Lessons from the Classroom

The New Deal: Negotiauctions

discussed his thoughts on the current business environment and how deals get done with HBS Working Knowledge. Julia Hanna: Talk a little about what you mean by "negotiauctions." Guhan Subramanian: If you put aside fixed-price... View Details
Keywords: by Julia Hanna
  • 09 Oct 2012
  • First Look

First Look: October 9

interdependent work is performed under conditions that make bounded stable teams infeasible, creating a need to understand factors that foster teaming in the absence of team stability. Teaming refers to... View Details
Keywords: Sean Silverthorne
  • 01 Mar 2016
  • First Look

March 1, 2016

a model that illustrates the complementarity between infrastructure and institutions and provides conditions for whether fines, subsidies, or a combination of both are the optimal response. One point of the model is that the optimal fine... View Details
Keywords: Sean Silverthorne
  • 02 Sep 2013
  • Research & Ideas

The Curse of Double-Digit Growth

are not unequivocally a club that one should strive to join," writes Werker in his April 2013 working paper, Learning from Double-Digit Growth Experiences, published by the International Growth Centre at the London School of... View Details
Keywords: by Kim Girard

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