Publications

January 2018 (Revised February 2023)
Teaching Note

The Future of Patent Examination at the USPTO

By: Prithwiraj Choudhury

This teaching note pairs with the case entitled: “The Future of Patent Examination at the USPTO” (case no. 617-027). View Details

Keywords: Machine Learning; Telework; Collaborating With Unions; Recruitment; Intellectual Property; Copyright; Patents; Trademarks; Knowledge Sharing; Technology Adoption; District of Columbia

01 Mar 2018
News

Democratizing Data to Favor Farmers

Malmstrom (MBA 2012) is helping farmers maximize their profits MORE Hear how FBN’s Erik Malmstrom (MBA 2012) is helping farmers maximize their profits Baron and Deshpande started in 2014 with a handful of farmers in Illinois, Nebraska, North Dakota, and Iowa. A few of... View Details

Keywords: Sasha Issenberg

March 2011
Exercise

Customer Intelligence Advantage: Module 2 Assignment

By: F. Asis Martinez Jerez

This exercise directs students to analyze a customer-centric firm by first understanding the elements that characterize a customer-centric organization, then by capturing and comparing this firm's approach to customer-centricity. Students interview three levels in the... View Details

Keywords: Business Units; Customer Focus and Relationships; Customer Satisfaction; Employees; Knowledge Sharing; Knowledge Use and Leverage; Leadership; Competitive Advantage

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01 Oct 2001
News

Ready for Takeoff: Web Portal Enters Second Phase

After two years of building its readership, honing its mission, and crafting fresh, insightful content, HBS Working Knowledge is poised for the next stage of its development. "It's an exciting time. We launched the original product with... View Details

Keywords: Lory Hough; Colleges, Universities, and Professional Schools; Educational Services; News, Library, Internet, and Other Services; Information

26 Mar 2014
Research & Ideas

How Electronic Patient Records Can Slow Doctor Productivity

particular, patient data can be shared relatively easily between providers within a given practice, and some of the errors that result from illegible penmanship might be avoided. "We rely on physicians' penmanship in making some pretty... View Details

Keywords: by Dina Gerdeman; Health

April 1993 (Revised June 1994)
Supplement

MathSoft, Inc. (B)

By: V. Kasturi Rangan

Describes the president's decision regarding MathSoft's marketing channels and communications methods, and the company's sales results during the next five quarters. The (A) case market response model is also updated. View Details

Keywords: Communication Technology; Forecasting and Prediction; Curriculum and Courses; Learning; Knowledge Sharing; Growth and Development Strategy; Marketing Channels; Education Industry

October 2000 (Revised March 2001)
Case

Firestone/Ford Tire Controversy, The (A)

By: V.G. Narayanan and Roger Orosman Nieves

Examines the high-profile Firestone/Ford product recall/investigation that took place in the summer of 2000. Focuses on the management of supplier relationships and incentives. View Details

Keywords: Knowledge Sharing; Supply Chain Management; Motivation and Incentives; Crisis Management; Corporate Accountability; Product; Service Operations; Auto Industry

29 Jun 2015
HBS Case

Consumer-centered Health Care Depends on Accessible Medical Records

IT systems that handle a good chunk of the work, Quelch says. Yet consumer trust when it comes to data privacy is not always a given, and consumers want to have a say. Some people fear that information about a serious disease diagnosis or a visit with a mental health... View Details

Keywords: by Dina Gerdeman; Health; Technology

September 2014
Supplement

Netflix: Designing the Netflix Prize (B)

By: Karim R. Lakhani, Wesley M. Cohen, Kynon Ingram, Tushar Kothalkar, Maxim Kuzemchenko, Santosh Malik, Cynthia Meyn, Stephanie Healy Pokrywa and Greta Friar

This supplemental case follows up on the Netflix Prize Contest described in Netflix: Designing the Netflix Prize (A). In the A case, Netflix CEO Reed Hastings must decide how to organize a crowdsourcing contest to improve the algorithms for Netflix's movie... View Details

Keywords: Crowdsourcing; Prizes; Digitization; Algorithms; Recommendation Software; Disruption; Transformation; Collaborative Innovation and Invention; Technological Innovation; Knowledge Sharing; Applications and Software

30 Apr 2012
Research & Ideas

India’s Ambitious National Identification Program

India's economy is enjoying robust growth with an expanding middle class. But the country, which has 22 official languages, also has its share of huge challenges: widespread poverty with 75 million homeless people, insufficient access to... View Details

Keywords: by Dina Gerdeman

14 Dec 2015
News

A Leader’s Call to Action

everything going. I came to really appreciate them. I remember a machinist showing me how he created the smallest, most precise parts to restore power in a power plant. He had such pride of workmanship, so much knowledge and initiative.... View Details

Keywords: Margie Kelley

Winter 2024
Article

Is Pay Transparency Good?

By: Zoë B. Cullen

Countries around the world are enacting pay transparency policies to combat pay discrimination. Since 2000, 71 percent of OECD countries have done so. Most are enacting transparency horizontally, revealing pay between coworkers doing similar work within a firm. While... View Details

Keywords: Policy; Wages; Knowledge Sharing; Job Design and Levels; Negotiation; Performance Productivity; Compensation and Benefits; Motivation and Incentives

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Read Now

January 2021
Case

Anodot: Autonomous Business Monitoring

By: Antonio Moreno and Danielle Golan

Autonomous business monitoring platform Anodot leveraged machine learning to provide real-time alerts regarding business anomalies. Anodot’s solution was used in various industries in order to primarily monitor business health, such as revenue and payments, product... View Details

Keywords: Digital Platforms; Internet and the Web; Knowledge Sharing; Information Management; Sales; Value Creation; Product Positioning; Israel

11 Apr 2000
Research & Ideas

Financial Services 24/7

outside the Bank One structure. From a consumer's point of view, there is no visible relationship between the two banks. While there is some pooling of technology and personnel, economies of scale are not shared between the two... View Details

Keywords: by Susan Young

March 1999 (Revised November 2001)
Case

Honda-Rover (C): "The Sting"

By: Ashish Nanda, James K. Sebenius and Ron Fortgang

Supplements the (A) case. View Details

Keywords: Business Exit or Shutdown; Joint Ventures; Alliances; Knowledge Sharing; Strategy; Contracts; Negotiation Process; Negotiation Tactics; Cross-Cultural and Cross-Border Issues; Auto Industry; United Kingdom

30 Jun 2003
Research & Ideas

Computer Security is For Managers, Too

process questions that will help you identify the normal behaviors for particular jobs and what employees should and shouldn't be doing on their systems (such as sharing passwords). Because even the best security policy will be... View Details

Keywords: by Robert D. Austin & Christopher A.R. Darby

October 2010 (Revised July 2012)
Case

Global Expansion at Sanford C. Bernstein

By: Linda A. Hill and Dana Teppert

Sanford C. Bernstein, a premier sell-side research firm, is expanding globally and has recently opened an office in Hong Kong. Global Director of Research Robert van Brugge must consider how best to organize the firm's research department to enhance cross-sector and... View Details

Keywords: Change Management; Talent and Talent Management; Globalized Firms and Management; Knowledge Sharing; Leading Change; Organizational Change and Adaptation; Organizational Design; Research; Financial Services Industry; Hong Kong

September 2009
Module Note

Leading Teams Note

By: Jeffrey T. Polzer

This note, which describes the architecture and processes that characterize effective teams, begins by detailing the steps involved in designing a team, from diagnosing the complexity, interdependence, and objectives of the task to harnessing the key resources teams... View Details

Keywords: Interpersonal Communication; Experience and Expertise; Decision Choices and Conditions; Knowledge Sharing; Leadership; Business Processes; Groups and Teams