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Judges - Alumni

expertise with a start-up owner mindset and a bias toward action and outcomes. A trusted partner and “first call” to entrepreneurs, Tina currently serves on the boards of Arrae, August, and Dae. Tina is uniquely fluent across the languages of public and View Details

July 2005 (Revised September 2016)
Case

24 Hour Fitness (A): The Rise, 1983–2004

By: John R. Wells, Elizabeth A. Raabe and Gabriel Ellsworth

In October 2004, Mark S. Mastrov, CEO of 24 Hour Fitness, reflected on how far his company had come in just over 20 years. From humble beginnings in 1983 in San Leandro, California, 24 Hour Fitness had grown to become the largest privately-owned health-club chain in... View Details

Keywords: 24 Hour Fitness; Mark Mastrov; Health Clubs; Fitness; Gyms; Chain; Weight Loss; Exercise; Personal Training; Retention; Sales Force Compensation; Incentive Systems; Buildings and Facilities; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Private Equity; Revenue; Geographic Scope; Multinational Firms and Management; Nutrition; Business History; Employees; Recruitment; Selection and Staffing; Human Capital; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Marketing; Operations; Service Operations; Private Ownership; Problems and Challenges; Sales; Salesforce Management; Sports; Strategy; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Segmentation; Information Technology; Internet; Technology Platform; Web; Web Sites; Capital Structure; Performance; Organizational Structure; Organizational Culture; Health Industry; United States; California; San Francisco

Citation

Educators

Purchase

30 Jul 2013
First Look

First Look: July 30

https://archive.harvardbusiness.org/cla/web/pl/product.seam?c=25120&i=25122&cs=0b17ff7f3d16c64e4a6b72b71b876054 2013 pub Information and Subsidies: Complements or Substitutes? By: Ashraf, Nava, B. Kelsey Jack, and Emir Kamenica... View Details

Keywords: Anna Secino

22 Feb 2022
News

New Urban Order

progress nationwide is slow. A 2019 US Energy Information Administration report indicated that just over 100,000 of the estimated 6 million commercial buildings in the United States had achieved LEED certification. “Vast potential remains... View Details

Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services

01 Mar 2023
News

Step Change

City to work for the Egyptian-American Enterprise Fund (EAEF), a $300 million investment initiative focused on strengthening Egypt’s private sector. On a trip to Cairo to renew her work visa, she met entrepreneur Tayssir Hawary; they were... View Details

Keywords: Julia Hanna; photographed by Abdelrahman Gabr – Koree; entrepreneurship; women; venture capital; Egypt; developing economies; Finance

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

in crises. These survey results form the basis for our analysis and advice below. Do consumers want to hear from brands during a crisis? Yes, they do, but only when that communication is comforting and reassuring to them and provides specific View Details

Keywords: by Jill Avery and Richard Edelman

11 Jul 2023
Blog Post

Second Life: Reflections on Complementing Success with an Encore Career

formed a boutique, “CFO for hire” firm called “C-Street” that built a book of small business clients eager for seasoned financial expertise. Word spread and soon, Kloeblen was leading a small network of freelance CFOs. Then he got a call from a large View Details

08 Feb 2010
HBS Case

Looking Behind Google’s Stand in China

on a separate matter involving the China Written Works Copyright Society, which accused Google of failure to inform or pay authors of books it was digitizing. Google issued an apology. My suspicion is there was thought to be a quid pro... View Details

Keywords: by Sean Silverthorne; Technology

12 Oct 1999
Research & Ideas

Porter’s Perspective: Competing in the Global Economy

modern competition; how they arise and decline; how they affect productivity, new business formation, and economic growth; and the roles both the private and the public sectors can have in developing them. Q: So, even in an age of... View Details

Keywords: Re: Michael E. Porter

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

signals and quickly adapt their activities to newly emerging information. They actively cooperate with external stakeholders (including, in some instances, their competitors) to pool and disseminate information and safeguard the stability... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

12 Feb 2021
News

How Dunkin’ Donuts Took Over the World

the donut shop business that my second year of business school, I accompanied my dad to a meeting with a private equity firm in New York. My dad was asking a million-and-a-half dollars for the business. He wanted out. He wanted to sell.... View Details

Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade

27 Oct 2002
Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

small number of large major accounts, some mid-sized ones (the previous focus of the field sales force), and often a bunch of little ones. And, accounts are complex collections of diffuse buying teams involving different customer functional departments (purchasing,... View Details

Keywords: by Benson Shapiro

18 Aug 2008
Research & Ideas

How Disruptive Innovation Changes Education

average, schools have done a better job adjusting to disruptions imposed upon them than have companies in the private sector. Our research shows that the classic signs of disruption are now occurring in the world of education, in the same... View Details

Keywords: by Martha Lagace; Education

24 Feb 2020
Research & Ideas

The Hidden Vulnerabilities of Open Source Software

use. Census II identifies the most commonly used FOSS components in production applications and begins to examine them for potential vulnerabilities, which can inform actions to sustain the long-term security and health of open source.... View Details

Keywords: by Frank Nagle and Jenny Hoffman; Computer

Web

Harvard Business School

and Connecticut General Insurance Corporation, where Jones became the first African American board member. Otis Gates III MBA 1963 Otis Gates grew up in Roxbury and graduated from both Harvard College and HBS. In 1968, Gates began his career in View Details

20 Oct 2003
Research & Ideas

Gaps in the Historical Record: Development of the Electronics Industry

Japanese company's equity. It then concentrated on enhancing its functional capabilities in product development, production, and marketing. These learned capabilities permitted it to enter related electronic commercial, industrial, and even View Details

Keywords: by Alfred D. Chandler Jr.; Consumer Products

Web

2024 Reunion Presentations - Alumni

and simulate the process of commissioning a study and engaging with its results to inform strategic decision making. Trade, Logistics, and Geopolitics: New Realities for Supply Chains Professor Willy Shih No additional materials available... View Details

01 Mar 2018
News

Every Trick in the Book

bookstore; small, privately owned shops were the predominant model for bookselling throughout the United States in the early 1970s. That was the original model for Borders, which also opened in 1971 with a small stock of used books in a... View Details

Keywords: April White

Research Summary

The Institutional Foundations of Lending: Indirect Regulation and State-Building

The Institutional Foundations of Lending: Indirect Regulation and State-Building makes two main theoretical contributions to the scholarship on credit markets and institutional development. First, the book demonstrates that opportunistic lenders can take... View Details

01 Jun 2007
News

James McKenney Remembered

MCKENNEY: The first information systems expert at HBS, he led its early IT efforts. HBS professor emeritus James L. McKenney,an expert in management information systems and the use of computer systems for... View Details

Keywords: Information

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