Publications

19 Mar 2019
News

A Quick Study

over online flashcards. By 2012, the pair had left medical school to focus on the founding of Osmosis, in an attempt to bring their tools to a wider audience. A recent profile by the John A. Paulson School... View Details

January 2022
Case

FIFA and The World Cup: The Future of Football

By: Anita Elberse, Oliver Band and Howard Johnson

Should FIFA host its biggest event—the FIFA World Cup—every two years instead of every four, as it has been doing since the event’s inception in the 1930s? In September 2021, Gianni Infantino, the president of the International Federation of Association Football... View Details

Keywords: Sports; Soccer; Football; Entertainment; Media; Talent Development; Globalization; Marketing; Strategy; General Management; Governance; Decision Making; Governing and Advisory Boards; Problems and Challenges; Brands and Branding; Sports Industry; Entertainment and Recreation Industry

2008
Working Paper

CPC/CPA Hybrid Bidding in a Second Price Auction

By: Benjamin Edelman and Hoan Lee

We develop a model of online advertising in which each advertiser chooses from multiple advertising measurement metrics—paying either for each click on its ads (CPC), or for each purchase that follows an ad-click (CPA). Our analysis extends classic auction results by... View Details

Keywords: Online Advertising; Auctions; Bids and Bidding; Measurement and Metrics; Quality; Mathematical Methods; Web Sites

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July 2022 (Revised November 2022)
Case

Building a Mishap-Free U.S. Navy

By: Amy C. Edmondson, Herman B. Leonard, Michael W. Toffel and Michael Norris

In 2021, Kevin “Bud” Couch, a retired Navy captain who was now working as a civilian employee of the Navy Safety Center, was trying to determine how best to reduce the risk of Navy mishaps. The Navy had experienced a series of major mishaps in 2017 that had led to a... View Details

Keywords: National Security; Safety; War; Ship Transportation; Risk Management; Operations; Singapore; Tokyo; San Diego

09 Apr 2014
Research & Ideas

A Playbook for Small-Business Job Creation

As Administrator of the Small Business Administration (SBA), Karen Mills spent four years as part of President Barack Obama's senior economic team and a member of his Cabinet,... View Details

Keywords: by Carmen Nobel; Banking; Financial Services

2025
Working Paper

In Privacy We Trust: The Effect of Privacy Regulations on Data Sharing Behavior

By: Ozge Demirci, Ayelet Israeli and Eva Ascarza

This paper studies the impact of privacy policies on consumer data-sharing behavior, focusing on policy changes in California and Virginia that took effect in 2023. Using data from a leading customer engagement app in the United States, where users upload shopping... View Details

Keywords: Privacy; Privacy Regulation; Data Sharing; Digital Platforms; Policy; Surveys; Behavior; Public Opinion; California; Virginia

SSRN

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June 2018 (Revised June 2018)
Case

Facebook Confronts a Crisis of Trust

By: William W. George and Amram Migdal

The case, “Facebook Confronts a Crisis of Trust,” starts with the crisis Facebook founder and CEO Mark Zuckerberg is facing in March 2018 over Cambridge Analytica’s accessing data from 87 million Facebook accounts in order to influence the 2016 U.S. Presidential... View Details

As the covid pandemic spread in early 2020, global travel ground to a halt. For Airbnb, the San Francisco-based platform for renting accommodations, the impact was both swift and severe as revenues plummeted more than 70% over the prior year. Responding to the... View Details

03 Aug 2020
News

A Clean Start

help solve this environmental conundrum. A chemical engineer, Brix had spent his career at Chevron in research and technology and then at Microsoft in IoT and automation. Then, in 2017, he turned his attention toward creating View Details

Keywords: Maureen Harmon

11 Dec 2019
News

A Righteous Path

“Today is a pretty exciting day here,” Safe Passage Project executive director Rich Leimsider (MBA 2003) says as soon as he picks up the phone in late October 2019. “As of... View Details

Keywords: April White; Social Assistance; Health, Social Assistance

29 Jul 2021
News

A Clean Start

photosynthesis, has figured out how to convert carbon dioxide and water into all types of things, from wood and fibers to fruits and grains,” he says. It’s a process that’s worked for 3.5 billion years. “We need to look at CO2 View Details

01 Dec 2004
News

Finding a Balance

government has been unresponsive to date. With Western companies such as Microsoft, GE, and IBM making significant investment in IT outsourcing in India, the pressure is on for the View Details

Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services

February 2006
Case

Millions of Customers and the Search for a Business: the Challenge of IRC-Hispano

Like many online services, IRC-Hispano, the world's largest Spanish-language chat organization, has many customers but sees few revenues. As an association, its structure presents many limitations and hurdles to overcome involving investing in technology platform... View Details

Keywords: Customer Value and Value Chain; Decision Choices and Conditions; Digital Platforms; Technology Adoption; Internet and the Web; Organizational Structure; Technological Innovation; Revenue; Web Services Industry; Technology Industry; Spain

Find at Harvard

01 Oct 2002
News

Making a Difference

gain a better understanding of their migratory patterns. But that's just what Josh Haacker (HBS '03) did, in addition to strategic planning and numbers-crunching, as an HBS Summer Fellow at the Alaska... View Details

October 2018
Case

Fundraising at St. Camillus Hospital

By: Srikant M. Datar and Caitlin N. Bowler

St. Camillus is a fictional non-profit hospital in rural Maine facing a serious budget deficit. As Director of Marketing, Victoria Stern is building a team to modernize the hospital fundraising efforts. An interview with a promising candidate, who is also a digital... View Details

Keywords: Data Analysis; Data Privacy; Data Governance; Non-profit; Health Care; Fundraising; Data Security; Analytics and Data Science; Safety; Governance; Ethics; Health Care and Treatment; Cybersecurity

01 Mar 2009
News

A Modern-Day Classic

the exception of some work done on multinational corporations by HBS professor emeritus Chris Bartlett. It’s only recently that there’s been a resurgence of interest. We wanted to capture that moment.” Lawrence and Lorsch’s book... View Details

Keywords: Publishing Industries (except Internet); Information

01 Oct 1998
News

A Community Investment

HBS to recognize social enterprise as a field of study? Clark: As government shrinks, a greater role will have to... View Details

May 6, 2020
Editorial

Separated by a Common Infection

By: Amar Bhide and Leif Pagrotsky

Unprecedented lockdowns and quarantines to combat the COVID-19 pandemic have evoked emotional disagreements, both between and within different countries. Yet, the consequences of this or any future pandemic depend as much on responses and capabilities on the front... View Details

Keywords: Coronavirus; Coronavirus Pandemic; Governance; Policy; Health Pandemics