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Show Results For
- All HBS Web
(2,039)
- People (7)
- News (555)
- Research (1,053)
- Events (3)
- Multimedia (13)
- Faculty Publications (347)
- August 2018 (Revised July 2019)
- Background Note
Conducting a Kaizen
By: Willy Shih
Kaizen, meaning change for the better in Japanese, is a set of activities directed at improving standardized work, equipment, and procedures for carrying out daily production or other business operations. It was popularized by Toyota as an integral part of its Toyota... View Details
Keywords: Best Practices; Continuous Improvement; Kaizen; Process Improvement; 5S; Muda; Toyota Production System; Production; Service Operations; Performance Improvement; North and Central America; Asia; Japan
Shih, Willy. "Conducting a Kaizen." Harvard Business School Background Note 619-016, August 2018. (Revised July 2019.)
- 07 Jul 2020
- Blog Post
The JD/MBA Seminar: The Perfect Practice Ground
program, is one of the best examples of how the JD/MBA program encourages rigorous but collaborative debate. A bit of a background on the program—the JD/MBA is a four-year degree in which students spend their full first year at either... View Details
- Article
How to Get the Most Out of Peer Support Groups: A Guide to the Benefits and Best Practices
By: Boris Groysberg and Robert Russman Halperin
For years business leaders have turned to peer forums—groups of four to 10 people with similar interests who meet regularly for confidential conversations—to share their problems, find support and insights, and learn and grow. But because such forums are small and... View Details
Groysberg, Boris, and Robert Russman Halperin. "How to Get the Most Out of Peer Support Groups: A Guide to the Benefits and Best Practices." Harvard Business Review 100, no. 3 (May–June 2022): 130–141.
- 2013
- Book
Managing Startups: Best Blog Posts
By: Tom Eisenmann
Harvard Business School Professor Tom Eisenmann annually compiles the best posts from many blogs on technology startup management, primarily for the benefit of his students. This book makes his latest collection available to the broader entrepreneur community. Divided... View Details
Keywords: Lean Startup; Startup; Prototyping; MVP; Minimum Viable Product; Freemium; SaaS; A/B Testing; Business Model
Eisenmann, Tom, ed. Managing Startups: Best Blog Posts. Sebastopol, CA: O'Reilly Media, Inc., 2013.
- 2024
- Chapter
The 10 Rules of Investing: Best Practices for Building Wealth and taking Care of Your Future Self
By: Vikram S. Gandhi and Katie Reilly
Keywords: Personal Finance
"The 10 Rules of Investing: Best Practices for Building Wealth and taking Care of Your Future Self." In Investing Playbook. Investopedia, forthcoming. (Contribution by Vikram S. Gandhi.)
- 23 Jan 2020
- Research & Ideas
Businesses Need a 'Catalyst' to Make CSR Practices Stick
Many companies follow a tried-and-true approach to pursuing corporate social responsibility practices. They set aside a certain amount per year to fund a CSR office, which then tries to help clean up the environment or improve the quality of life of people in the areas... View Details
Keywords: by Michael Blanding
- 01 Dec 1999
- News
South Africa's Lucille Meyer: Shaping a Practical Presidency
HBS was particularly useful. "The SEP was one of the best learning experiences I've had," she says of the newly established six-week program (see sidebar). "My fellow participants were exciting professionals with a deep commitment to... View Details
Keywords: Morgan Baker
- 07 Jun 2012
- News
Keeping America's Best Ideas Under Wraps
- 01 Jun 2023
- News
Research Brief: The Best Medicine
increase it in the long-term. Of course, increasing representation in clinical trials comes with a cost: It takes more time and investment to recruit population samples that better reflect society. “It’s a practically important problem... View Details
- 04 May 2021
- Book
Best Buy: How Human Connection Saved a Failing Retailer
practical architecture of what, in my view, we need to move the world forward.” Of course, pulling off such an ambitious effort is easier said than done. At Best Buy, Joly didn’t start with the traditional... View Details
- Blog
Crossing the Bridge from Program Learning to Practical Application
based on his own experience in the program, Barnes dove in headfirst. She returned to work with a much broader understanding of risk management—and some very practical steps she could take in her new role. (Learn more about Barnes's... View Details
- April 2024 (Revised July 2024)
- Case
Unleashing Human Magic at Best Buy
By: Leonard A. Schlesinger, Sunil Gupta and Amram Migdal
The case examines the transformation of Best Buy under CEO Hubert Joly's leadership from 2012. Facing significant business challenges, including competition from online and physical retailers, Joly implemented the "Renew Blue" turnaround strategy, which focused on... View Details
Keywords: Change Management; Transformation; Transition; Communication Intention and Meaning; Communication Strategy; Customer Focus and Relationships; Health Care and Treatment; Digital Transformation; Digital Strategy; Job Cuts and Outsourcing; Labor; Leadership Development; Leadership Style; Leading Change; Management Practices and Processes; Management Style; Business or Company Management; Crisis Management; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Failure; Success; Personal Development and Career; Strategic Planning; Adaptation; Competition; Alignment; Business Strategy; Retail Industry; Minneapolis; Minnesota; United States
Schlesinger, Leonard A., Sunil Gupta, and Amram Migdal. "Unleashing Human Magic at Best Buy." Harvard Business School Case 524-072, April 2024. (Revised July 2024.)
- 01 Aug 2005
- Research & Ideas
How to Choose the Best Deal
the best imaginable deal, but one that's good enough. Your goal is to achieve a substantive outcome, not to negotiate endlessly for its own sake. Along these lines, negotiations on multiple fronts present two View Details
Keywords: by Michael Wheeler
- Article
The Consumer Financial Protection Bureau: Financial Regulation for the Twenty-First Century
By: Leonard J. Kennedy, Patricia A. McCoy and Ethan S. Bernstein
After existing regulatory systems failed to prevent the recent financial crisis, Congress passed the Dodd-Frank Wall Street Reform and Consumer Protection Act, a sweeping reform designed to alleviate the crisis and prevent its recurrence. Out of this Act, the Consumer... View Details
Keywords: Consumer Financial Protection Bureau; Dodd-Frank; CFPB; Financial Crisis; Reform; New Agency; Market-based Approach; Evidence-based Analysis; Innovative Technologies And Transparency Policies; BEST Practices; Government and Politics; Government Administration; Finance; Financial History; Law; Markets; Organizations; Organizational Design; Business and Government Relations; Balance and Stability; Strategy; Financial Services Industry; Banking Industry; United States
Kennedy, Leonard J., Patricia A. McCoy, and Ethan S. Bernstein. "The Consumer Financial Protection Bureau: Financial Regulation for the Twenty-First Century." Cornell Law Review 97, no. 5 (July 2012): 1141–1176.
- 24 Feb 2016
- Research & Ideas
Why It's Best to Take Tests Early in the Day
Here’s a tip for parents of school-aged children. If your kids must take a standardized test, it’s best to do so either first thing in the morning or right after recess. On average, students perform best on... View Details
- October–December 2023
- Article
A Practical Guide to Conversation Research: How to Study What People Say to Each Other
By: Michael Yeomans, Katelynn Boland, Hanne K. Collins, Nicole Abi-Esber and Alison Wood Brooks
Conversation—a verbal interaction between two or more people—is a complex, pervasive, and consequential human behavior. Conversations have been studied across many academic disciplines. However, advances in recording and analysis techniques over the last decade have... View Details
Yeomans, Michael, Katelynn Boland, Hanne K. Collins, Nicole Abi-Esber, and Alison Wood Brooks. "A Practical Guide to Conversation Research: How to Study What People Say to Each Other." Advances in Methods and Practices in Psychological Science 6, no. 4 (October–December 2023).
- Research Summary
"Pricing Practices and Market Power in International Cellular Telephone Markets" (with Dana Nunn)
As the cellular telephone market continues to grow throughout the globe, countries must determine how to best promote market growth and innovation while protecting consumers and ensuring competitive rates. The conventional wisdom has been that introducing competition... View Details
- 2012
- Chapter
Firing Your Best Customers: How Smart Firms Destroy Relationships Using CRM
By: Jill Avery and Susan Fournier
With incidences in the 20%–25% range, the practice of firing customers has become increasingly attractive as firms try to maximize the lifetime value of their customer portfolios. This chapter traces the relationship trajectory of a 30-year customer of Filene's... View Details
Keywords: Brands; Brand Management; CRM; Customer Relationship Management; Customer Focus and Relationships; Customers; Marketing; Brands and Branding; Marketing Communications; Marketing Strategy; Consumer Products Industry
Avery, Jill, and Susan Fournier. "Firing Your Best Customers: How Smart Firms Destroy Relationships Using CRM." In Consumer-Brand Relationships: Theory and Practice, edited by Susan Fournier, Michael Breazeale, and Marc Fetscherin, 301–316. Routledge, 2012. (Paperback edition published in 2013.)