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      • August 2018 (Revised July 2019)
      • Background Note

      Conducting a Kaizen

      By: Willy Shih
      Kaizen, meaning change for the better in Japanese, is a set of activities directed at improving standardized work, equipment, and procedures for carrying out daily production or other business operations. It was popularized by Toyota as an integral part of its Toyota... View Details
      Keywords: Best Practices; Continuous Improvement; Kaizen; Process Improvement; 5S; Muda; Toyota Production System; Production; Service Operations; Performance Improvement; North and Central America; Asia; Japan
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      Shih, Willy. "Conducting a Kaizen." Harvard Business School Background Note 619-016, August 2018. (Revised July 2019.)
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