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Publications

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  • All HBS Web  (353)
    • People  (7)
    • News  (140)
    • Research  (136)
    • Multimedia  (5)
  • Faculty Publications  (35)

Show Results For

  • All HBS Web  (353)
    • People  (7)
    • News  (140)
    • Research  (136)
    • Multimedia  (5)
  • Faculty Publications  (35)
← Page 3 of 353 Results →
  • Article

Enfranchisement of Service Workers

By: Leonard A. Schlesinger and James Heskett
Enfranchisement is achieved through an integration of empowerment with methods of pay for performance. Evidence from Ito Yokado Group in Japan and Nordstrom in the US demonstrates the positive effects of enfranchisement. Successful efforts to enfranchise employees: 1.... View Details
Keywords: Motivation and Incentives; Franchise Ownership; Employees; Compensation and Benefits; Service Industry; Japan; United States
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Schlesinger, Leonard A., and James Heskett. "Enfranchisement of Service Workers." California Management Review 33, no. 4 (Summer 1991).
  • 01 Jul 2020
  • Blog Post

How SVMP Helped Me Take My Next Steps (2+2) and Find Myself

middle school, I transitioned to living in San Antonio with my dad who is Panamanian and who was married to my stepmom. Two more siblings came along and I found myself in a two-parent, relatively stable middle-class household. I learned a... View Details
  • December 23, 2022
  • Article

What the World Cup Can Teach Business Leaders About Top Performers

By: Boris Groysberg, Sascha L. Schmidt, Abhijit Naik and Harry Krueger
Our people are our greatest source of competitive advantage." This sentiment is often heralded in companies by everyone from middle managers to HR professionals to CEOs. It is a great sound bite. The problem: It is not true—at least, not entirely. View Details
Keywords: Soccer; Performance; Business; Leadership; Competitive Advantage; Selection and Staffing; Talent and Talent Management
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Groysberg, Boris, Sascha L. Schmidt, Abhijit Naik, and Harry Krueger. "What the World Cup Can Teach Business Leaders About Top Performers." Newsweek (December 23, 2022), 16–20.
  • November 1981
  • Case

Assessing Managerial Talent at AT&T (A)

By: Michael Beer
Provides background on the assessment center used by AT&T to assess managerial potential for upper middle management. Contains assessment reports for two candidates. Raises questions about manpower training and development. Students may be asked which of the candidates... View Details
Keywords: Managerial Roles; Performance Evaluation; Management Teams; Executive Education; Management Skills
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Beer, Michael. "Assessing Managerial Talent at AT&T (A)." Harvard Business School Case 482-035, November 1981.
  • 17 Mar 2008
  • Research & Ideas

The Lessons of Business History: A Handbook

entrepreneurship, and the role of the state, also concerned Chandler, but they were not central to his concerns. There are also chapters on topics that Chandler had little or nothing to say, including corporate governance, industrial districts, business groups,... View Details
Keywords: by Sean Silverthorne
  • December 2015 (Revised April 2019)
  • Case

Chicken Republic

By: Jose Alvarez and Natalie Kindred
Deji Akinyanju, founder of Nigerian fast-food chain Chicken Republic, and Ayo Oduntan, founder of an integrated Nigerian poultry operation (Amo Byng Group), are among a growing cadre of skilled food-industry entrepreneurs for whom the opportunities to serve the... View Details
Keywords: Poultry; Chicken; Value Chain; Emerging Market; Chicken Republic; Amo Byng; Doreo Partners; Babban Gona; Reform; MINT; QSR; Quick Serve Restaurant; Fast Food; Corruption; Growth; Leadership; Food; Customer Value and Value Chain; Supply Chain; Infrastructure; Animal-Based Agribusiness; Entrepreneurship; Emerging Markets; Crime and Corruption; Governance; Growth and Development; Agriculture and Agribusiness Industry; Nigeria; Africa
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Alvarez, Jose, and Natalie Kindred. "Chicken Republic." Harvard Business School Case 516-052, December 2015. (Revised April 2019.)
  • 22 Jan 2014
  • Research & Ideas

High-Tech Immigrant Workers Don’t Cost US Jobs

the spectrum is the view that US companies hire skilled immigrants through the H-1B program to displace citizen workers with high salaries, effectively lowering a firm's costs. Kerr says his research pointed to a trend somewhere in the... View Details
Keywords: by Dina Gerdeman; Computer; Financial Services
  • September 2012 (Revised September 2015)
  • Case

Doing Business in India

By: Andy Zelleke, Felix Oberholzer-Gee and Saloni Chaturvedi
The case is set in August 2012—a time when India was undergoing policy stasis as several key reforms were stalled and the government faced allegations of misallocation of coal production licenses. The first part of the case provides a brief background on India's... View Details
Keywords: Emerging Market Finance; Emergent Countries; Business History; Economic History; Fieldwork; Emerging Markets; Business Ventures; Strategy
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Zelleke, Andy, Felix Oberholzer-Gee, and Saloni Chaturvedi. "Doing Business in India." Harvard Business School Case 713-430, September 2012. (Revised September 2015.)
  • August 2011 (Revised May 2012)
  • Case

Haier: Taking a Chinese Company Global in 2011

By: Tarun Khanna, Krishna G. Palepu and Phillip Andrews
In 2011, Haier, China's leading appliance manufacturer, had over $20 billion in worldwide sales and had just been named the leading refrigerator manufacturer worldwide. Describes Haier's rise over three decades from a defunct refrigerator factory in China's Qingdao... View Details
Keywords: Business Growth and Maturation; Global Strategy; Expansion; Diversification; Emerging Markets; Consumer Products Industry; Manufacturing Industry; China
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Khanna, Tarun, Krishna G. Palepu, and Phillip Andrews. "Haier: Taking a Chinese Company Global in 2011." Harvard Business School Case 712-408, August 2011. (Revised May 2012.)
  • Video

Said Darwazah

Said Darwazah, Executive Chairman and CEO of Hikma Pharmaceuticals PLC, describes the leadership skills he learned during his tenure as Minister of Health in Jordan between 2003 and 2006. View Details
  • 16 Jan 2019
  • Research & Ideas

What Football Firings Teach Managers About Staying Relevant

the skill sets of some new coaches. For many coaches in our lower quartile, the challenge of working effectively with important team leaders was too great. Surviving in the middle The View Details
Keywords: by Boris Groysberg, Evan M.S. Hecht, and Abhijit Naik; Sports
  • 19 Dec 2005
  • Research & Ideas

Public Education Goes to School

students and their middle class and white counterparts, the gap persists. By age nine, African American and Latino students are on average three grade levels behind, and students from low-income communities are seven times less likely to... View Details
Keywords: by Mallory Stark; Education
  • 08 Mar 2017
  • Blog Post

Education Sector Opportunities at HBS

there). However, there’s a lively and robust education sector community within Harvard Business School and you can learn a valuable set of skills and perspectives to take into the education field. For example, what do Boston Public... View Details
  • 10 Mar 2002
  • Research & Ideas

Breakthrough Negotiation: Don’t Leave It On the Table

or a framework for detailed bargaining, a negotiator can make reversal more costly. Principle 7: Breakthrough Negotiators Lead From The Middle Great leaders are often great negotiators, but the reverse is also true. The actions of View Details
Keywords: by Michael Watkins
  • April 2009 (Revised August 2010)
  • Case

Buro Happold

By: Robert G. Eccles and Kerry Herman
Padraic Kelly became Managing Director (MD) of the engineering services firm Buro Happold in 1996. One of his first initiatives was "Aim for Growth," which was intended to help the firm grow beyond its current size where it was constrained by a structure of having each... View Details
Keywords: Training; Entrepreneurship; Leadership Development; Growth and Development Strategy; Management Skills; Organizational Culture; Programs
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Eccles, Robert G., and Kerry Herman. "Buro Happold." Harvard Business School Case 409-021, April 2009. (Revised August 2010.)
  • 18 Sep 2017
  • Blog Post

Applying HBS Lessons in an African Context

I was born and raised in Dakar, Senegal and moved to the United States for high school and college. Upon graduating from Northwestern University, I moved to Dubai and worked as a Management Consultant. I spent five years working with clients across the View Details
  • 12 PM – 1 PM EDT, 08 Apr 2015
  • Webinars: Trending@HBS

Closing The Middle-Skills Gap: How Business Leaders Can Help

In this session, Professor Fuller will discuss research on the role of businesses in closing middle-skills gaps. He will explain why the traditional definition of middle skills is inadequate and present a unique view of jobs data. He will argue that by adopting a... View Details

    Caroline M. Elkins

    Caroline Elkins is the Thomas Henry Carroll/Ford Foundation Professor of Business Administration in the Business, Government and International Economy unit at HBS. She is also Professor of History and of African and African American Studies at Harvard University, an... View Details

    • 21 Mar 2016
    • Blog Post

    MBA/MPA-ID: The Intersection of Policy and Business

    honing different and yet comparably important skills for business and policy global leaders.  Born and raised in Kampala, Uganda, I was probably predisposed to develop passions contiguous to the phenomenon of development, which arguably... View Details
    • 20 May 2019
    • Blog Post

    Makeup: How Kenya Hunt Transformed Her Career Through Cosmetics

    A few years ago, Kenya Hunt, HBS MBA 2019, was working full-time on an offshore oil rig – two weeks on, two weeks off – when she realized that “by eight months in, I knew this wasn’t for me.” Her role really did not fit her particular engineering View Details
    Keywords: Consumer Products / Retail
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