Publications

August 2020
Teaching Note

People Analytics at McKinsey

By: Jeffrey T. Polzer and Olivia Hull

Teaching note to accompany "People Analytics at McKinsey," HBS No. 418-023. View Details

Keywords: People Analytics; Analytics; Human Resource Management; Business Analytics

March 2016
Supplement

Trouble at Tessei

By: Ethan Bernstein and Ryan W. Buell

In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details

Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan

June 2008
Supplement

Marie Trellu-Kane at Unis-Cite

By: Michel Anteby and Julie Battilana

Video supplement to Marie Trellu-Kane at Unis-Cite (A). View Details

Keywords: Social Enterprise; Organizational Design; Mathematical Methods; Paris

May 2014
Case

Gunfire at Sea (multi-media case)

By: Michael Tushman and Tom Ryder

This short video illustrates the challenges of leading innovation and change. This classic case (one of the oldest in the HBS system) retains its timeliness. The case describes how Lt. Sims develops a new form of gunfire at sea—continuous aim gunfire. While 3,000% more... View Details

Keywords: Organization Behavior; Change; Innovation; Organizational Change and Adaptation; Leading Change; Innovation Leadership; United States

June 2024
Teaching Note

Skills-First Hiring at IBM

By: Boris Groysberg and Sarah Mehta

Teaching note for “Skills-First Hiring at IBM,” case no. 422-013. View Details

Keywords: Competency and Skills; Experience and Expertise; Talent and Talent Management; Human Resources; Human Capital; Employees; Recruitment; Retention; Selection and Staffing; Jobs and Positions; Job Design and Levels; Job Interviews; Society; Societal Protocols; Technology Industry; United States; New York (state, US)

Research Summary

Bad-debts provisioning at banks

By: V.G. Narayanan

I am very interested in studying loan-loss reserves and the provisioning for bad-debts at banks. View Details

Keywords: Loan Evaluation; Bad Debt Expense; Banking Industry

21 Jun 2018
Blog Post

Living in a Dorm at HBS

Living in dormitories isn’t just for undergrads anymore—many HBS students opt to live in them during their two years at business school. There are many advantages to this living setup, including that they come fully furnished, are cleaned... View Details

October 2022 (Revised June 2024)
Case

Driving Decarbonization at BMW

By: Shirley Lu, George Serafeim and Michael W. Toffel

The case describes BMW’s electrification and decarbonization strategy, and how the company measured carbon emissions throughout the life cycle of its vehicles and used tools like carbon abatement cost curves to evaluate decarbonization opportunities. In mid-2022,... View Details

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May 2020
Supplement

Stock-Based Compensation at Twitter

By: Jonas Heese

This video serves as a supplement to "Stock-Based Compensation at Twitter." View Details

Keywords: Twitter; Stock-based Compensation

October 2024
Supplement

Skills-First Hiring at IBM

By: Boris Groysberg and Sarah Mehta

A video supplement to accompany "Skills-First Hiring at IBM" (case no. 422-013) View Details

Keywords: Competency and Skills; Experience and Expertise; Talent and Talent Management; Human Resources; Employees; Recruitment; Retention; Selection and Staffing; Jobs and Positions; Job Design and Levels; Job Interviews; Society; Social Issues; Technology Industry; United States; New York (state, US)

22 Feb 2016
Video

Retail Sector at HBS

07 Dec 2020
News

Paytm founder to support two scholarships at LMSAI at Harvard University

March 2022
Teaching Note

Digital Manufacturing at Amgen

By: Shane Greenstein, Kyle R. Myers and Sarah Mehta

This teaching note provides guidance for instructors teaching “Digital Manufacturing at Amgen,” case no. 621-008. View Details

01 Apr 2014
Video

Company Presentations at HBS

August 2020 (Revised January 2021)
Supplement

Facelift at Olay (B)

By: Sunil Gupta, Rajiv Lal and Olivia Hull

This supplement to Facelift at Olay (A) explains the major steps Procter & Gamble’s skincare brand Olay took to reverse several years of declining sales. View Details

Keywords: Advertising; Advertising Campaigns; Demographics; Age; Brands and Branding; Marketing Channels; Competitive Strategy; Competitive Advantage; Digital Marketing; Transformation; Marketing Strategy; Social Marketing; Beauty and Cosmetics Industry; United States; Ohio

June 2004 (Revised November 2004)
Case

Restoring Trust at WorldCom

By: Jay W. Lorsch and Ashley Robertson

Examines the changes in corporate governance at WorldCom/MCI as proposed by the company's court-appointed corporate monitor, Richard Breeden. Following the largest bankruptcy ever and the downfall of the company, Breeden wrote "Restoring Trust," a report comprised of... View Details

Keywords: Change; Insolvency and Bankruptcy; Corporate Governance; Governing Rules, Regulations, and Reforms; Business and Government Relations; Trust

February 2003 (Revised September 2003)
Case

Howie Cohen at Versity.com

By: Leslie A. Perlow

Howie Cohen is Versity.com's founder. This case provides a behind-the-scenes look at his thoughts and feelings about his company's evolution as they expand across the country and bring in a professional management team. View Details

Keywords: Leadership