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  • September 2010 (Revised January 2012)
  • Case

Mobile Banking for the Unbanked

By: V. Kasturi Rangan and Katharine Lee
The case describes in detail the workings of two mobile banking operators in Africa—WIZZIT in South Africa and M-PESA in Kenya. It explores the dimensions of strategy that make for success in the market for the unbanked. It raises questions regarding the portability of... View Details
Keywords: Business Model; Financial Institutions; Disruptive Innovation; Marketing Strategy; Corporate Strategy; Banking Industry; Kenya; South Africa
Related
  • 11 Sep 2023
  • Blog Post

Reflections on My First Semester Teaching at HBS

professor Jan Rivkin, told me before I started teaching: “If the students know that you care about them, they will actively work to help you succeed.” 3. Optimism for the future - I have a lot of hope for... View Details
  • March 2008
  • Article

When Growth Stalls

By: Matthew S. Olson, Derek C. M. van Bever and Seth Verry
This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. An abrupt and lasting drop in revenue growth is a crisis that can strike even the... View Details
Keywords: Growth Strategy; Revenues; Crisis Management; Revenue; Growth and Development Strategy
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  • 05 Dec 2022
  • Research & Ideas

5 Companies Where Employees Move Up the Ladder Fast

scorecard’s authors. “All employers are not created equal in terms of the type of springboard they provide for advancement,” says Fuller, who co-leads the Managing the Future of Work project at HBS. “And that's something that workers and... View Details
Keywords: by Pamela Reynolds
  • Research Summary

Monica Higgins' research, teaching, and course development activities all focus on the study of careers. Her work speaks to a particular subfield within the careers academic audience-one that adopts a 'relational' approach to career theory. A relational model is... View Details
  • 12 Oct 2022
  • Video

Christine Marie Ortiz Guzman on how we are all “designers”

  • 2009
  • Other Unpublished Work

When Weak Ties and Social Alternatives Benefit Organizational Commitment: Evidence from Wikipedia

This study examines the social mechanisms reinforcing participant commitment to collaborative work. Previous literature largely fails to acknowledge the wider context of individual workplace commitments, or suggests that multiple concurrent work and life commitments... View Details
Keywords: Social and Collaborative Networks
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  • November–December 2018
  • Article

Slack Time and Innovation

By: Ajay Agrawal, Christian Catalini, Avi Goldfarb and Hong Luo
Traditional innovation models assume that new ideas are developed up to the point where the benefit of the marginal project is just equal to the cost. Because labor is a key input to innovation when the opportunity cost of time is lower, such as during school breaks or... View Details
Keywords: Crowdfunding; Slack Time; Innovation and Invention; Labor; Projects; Complexity; Value
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  • 2006
  • Working Paper

Defining the Attributes and Processes that Enhance the Effectiveness of Workforce Diversity Initiatives in Knowledge Intensive Firms

By: Modupe Akinola and David A. Thomas
Workforce diversity continues to be a key focus for organizations, driven by globalization of the U.S. economy and the desire for organizations to more accurately reflect the demographic diversity of the US population. Yet, most research on diversity in organizations... View Details
Keywords: Diversity; Globalization; Employees; Retention; Knowledge Sharing; Research; United States
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  • 09 Aug 2016
  • Blog Post

Startup Balancing Act

a smaller and, potentially, leaner organization? 2. Would I enjoy working in an operating company rather than a professional services firm? All of this takes us back to my... View Details
Keywords: Health Care
  • October 10, 2022
  • Article

Ensuring Your Products Aren’t Used for Discrimination

By: Michael Luca, Elizaveta Pronkina and Michaelangelo Rossi
Discrimination is both a societal and a business issue. And, the extent to which discrimination is allowed to affect a company is a decision that is made by business leaders. Fortunately, there is a growing toolkit for leaders who want to create a more inclusive... View Details
Keywords: Social Issues; Leading Change; Prejudice and Bias
Related
  • 13 Jun 2016
  • News

Managing the High-Intensity Workplace

  • 6 PM – 7:15 PM IST, 19 Nov 2014

Connect with HBS in Mumbai

While you may not currently be looking to make a career transition, we have found that alumni who are clear on their career vision including what essential elements their job must have in order for them to be satisfied at work - are the happiest ones. And... View Details
  • 2025
  • Working Paper

Warnings and Endorsements: Improving Human-AI Collaboration in the Presence of Outliers

By: Matthew DosSantos DiSorbo, Kris Ferreira, Maya Balakrishnan and Jordan Tong
Problem definition: While artificial intelligence (AI) algorithms may perform well on data that are representative of the training set (inliers), they may err when extrapolating on non-representative data (outliers). How can humans and algorithms work together to make... View Details
Keywords: AI and Machine Learning; Decision Choices and Conditions
Related
  • Career Coach

Minoshka Narayan

Minoshka can guide students who are looking to pivot into tech and help them better understand how to utilize resources within and outside HBS. She has extensive writing experience and can review cover... View Details
  • 04 Sep 2001
  • Research & Ideas

Governing the Family-Run Business

Scout troop, effective governance: Generates a sense of direction, values to live by or work by, and well-understood and accepted policies that tell organization members how they should behave or what they... View Details
  • Research Summary

3. Emergence and Early Growth of a New Venture in an Unfriendly Environment: The Role of a Business Group

Abstract: How can an established organization ease the emergence and early growth of a new venture in an unfriendly environment? To answer this question, I describe and analyze the foundation and early life of two biotechnology start-ups at the... View Details

  • Program

The HR-Executive Suite Connection

Summary Top companies manage their human capital as strategically as their financial capital—and bring their human resources leaders into the strategic decision-making process. This HR leadership program prepares you to apply your human... View Details
  • 26 Aug 2002
  • Research & Ideas

High-Stakes Decision Making: The Lessons of Mount Everest

symbolic power of their actions and the strength of the signals they send when they make decisions about the formation and structure of work teams in their organizations. Learning From Failure Often, when an organization suffers a... View Details
Keywords: by Michael A. Roberto
  • 18 Apr 2005
  • Research & Ideas

Prosper with Multi-Channel Retailing

views its stores as its most critical selling platform, and inside them it works hard to be in tune with its customers' aspirational leanings. Music pours through Bose sound systems and the stores are... View Details
Keywords: by Julie Jette; Consumer Products; Retail