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  • September 1996 (Revised September 1999)
  • Case

Mobil USM&R (A): Linking the Balanced Scorecard

By: Robert S. Kaplan
The CEO of the marketing and refining division of a major oil company is in the midst of implementing a profit turnaround. He transforms the strongly centralized, functionally-organized division into 17 independent business units and 14 internal service companies. The... View Details
Keywords: Organizational Change and Adaptation; Measurement and Metrics; Management Practices and Processes; Organizational Design; Balanced Scorecard; Corporate Strategy; Mining Industry; Energy Industry
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  • 25 Jun 2013
  • First Look

First Look: June 25

core-periphery architecture under our classification scheme. This architecture is characterized by having a single dominant cyclic group (the Core) that is large relative to other cyclic groups and above a threshold with respect to system size. We find that the size... View Details
Keywords: Anna Secino
  • 14 Jul 2003
  • Research & Ideas

Keeping Your Balance With Customers

customer acquisition approach. Communication programs must be tailored to the desired customer segments. The engineering company, dealing with a relatively small number of customers (twenty to thirty), developed a so-called... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 15 Nov 2010
  • Lessons from the Classroom

Connecting Goals and Go-To-Market Initiatives

valuations and growth options. A key to meeting growth potential is eliminating the gulf between big-picture strategy and day-to-day field execution. It's often the most difficult part of implementation because you're dealing with a... View Details
Keywords: by Sean Silverthorne; Retail
  • February 1994
  • Case

Alpha-Beta Technology, Inc.: Pioneering Carbohydrate Technology

Alpha-Beta was founded in 1988 by two scientist-entrepreneurs with ten patents on carbohydrate technology. In 1991, the company faces critical questions about how to focus its product definition from among several promising, but risky, choices. How should they analyze... View Details
Keywords: Technological Innovation; Product Design; Entrepreneurship; Product Development; Biotechnology Industry
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  • Blog

Up Close: A Return to In-Person Executive Education Programs

When Greg Reisch added emergency services to his role as associate director of facilities management for Harvard Business School's Executive Education Programs, it was with a clear understanding of what that... View Details
  • 18 Feb 2014
  • First Look

First Look: February 18

range of contexts, information costs approach zero. In this chapter, we discuss how sharply reduced information costs enable organizations to engage with communities of developers, professionals, and users... View Details
Keywords: Sean Silverthorne
  • 21 Jul 2014
  • Research & Ideas

Is a Gap in Small-Business Credit Holding Back the American Economy?

(Editor's note: This first in a series of articles based on a Harvard Business School working paper by Karen Mills that analyzes the current state of availability of bank... View Details
Keywords: by Karen Mills; Manufacturing
  • 03 Jun 2024
  • Blog Post

Five Ways to Rethink Your Job Description

growth. Consider adding a few short bullets that address one or more of the following: Describe the first few months on the job How does the organization support an employee's goals? What are the organization's View Details
Keywords: All Industries
  • December 2024
  • Article

Respect for Improvements and Comparative Statics in Matching Markets

By: Scott Duke Kominers
One of the oldest results in the theory of two-sided matching is the entry comparative static, which shows that under the Gale–Shapley deferred acceptance algorithm, adding a new agent to one side of the market makes all the agents on the other side weakly... View Details
Keywords: Market Entry and Exit; Marketplace Matching; Mathematical Methods; Market Design
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  • Blog

Evolving Executive Education: Five Lessons from the Senior Associate Dean

experimented with changes such as reducing the size of discussion groups for better engagement, we found new ways for participants to network virtually, and we took advantage of increased access to case... View Details
  • 26 Feb 2008
  • First Look

First Look: February 26, 2008

firms often fail to take advantage of innovations that involve combining resources from distinct divisions. This failure of cross-line-of-business innovation is a consequence View Details
Keywords: Martha Lagace
  • 15 Mar 2016
  • First Look

March 15, 2016

forthcoming Boston: Harvard Business Review Press The Three Box Solution: A Strategy for Leading Innovation By: Govindarajan, Vijay Abstract—How to Innovate and Execute. Leaders already know that innovation calls for a different set of... View Details
  • Article

The Magic That Makes Customer Experiences Stick

By: Stefan Thomke
Why do some customer experiences have that magical "wow" factor, making them all destined for success, while others get few, if any, enthusiastic customer responses? How would we "design" a great customer experience? These are some of the questions that the article... View Details
Keywords: Customer Experience; Emotion; Innovation; Experimentation; Storytelling; Customer Satisfaction; Emotions; Design; Innovation and Invention
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  • 09 Jun 2015
  • First Look

First Look: June 9, 2015

helps bridge the gap between people's moral values and their actual behavior. Combined, the REVISE framework guides the design of policy interventions to defeat dishonesty. Publisher's link:... View Details
Keywords: Sean Silverthorne
  • 11 Jan 2000
  • Lessons from the Classroom

New Game, New Rules: Developing Managers for a Competitive World

rethink their business models and radically transform their organizational capabilities. The implications for organizations and management are profound. Let's take one example. At the heart of most modern corporations are information,... View Details
Keywords: by Staff
  • 19 Sep 2006
  • First Look

First Look: September 19, 2006

III, and Edward J. Riedl Periodical:Review of Accounting Studies, forthcoming Abstract Recent accounting research employs an asymmetric timeliness measure to test the hypothesis that accounting earnings is conservative. This research... View Details
Keywords: Sean Silverthorne
  • 08 Jul 2002
  • Research & Ideas

How to Fashion Your New E-Business Model

Participants within a business market assume one or more of four primary roles to carry out these value-creating activities: Suppliers create component products or provide services, raw materials or talent. Producers View Details
Keywords: by Lynda M. Applegate
  • 27 Jun 2017
  • First Look

First Look at New Research and Ideas, June 27

products are developed. This article introduces a fundamental tension between incentives and improvement in the provision of feedback. Using a sample of 4,294 commercial logo View Details
Keywords: Sean Silverthorne
  • 05 Feb 2013
  • First Look

First Look: Feb. 5

A core feature of youth service programs, namely their dual identity of helping others (i.e., service beneficiaries) and helping oneself (i.e., participants), might partly... View Details
Keywords: Sean Silverthorne