＂Jobs To Be Done - Publications - Faculty & Research

10 Feb 2016
Blog Post

Combining an Interest in Music and Business

had I already spent four months looking for a job, but also most companies that were remotely related to my background were done with recruiting by then. I found myself still unemployed in February (and I... View Details

February 2017
Case

Yemeksepeti: Growing and Expanding the Business Model through Data

By: William R. Kerr, Gamze Yucaoglu and Eren Kuzucu

In October 2016, Nevzat Aydin, co-founder and CEO of Yemeksepeti, the Turkish online food-ordering company, was looking over the company's quarterly results and projections for the upcoming year with his management team. It had been almost a year and a half since Aydin... View Details

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21 Apr 2010
Working Paper Summaries

Why Do Firms Use Non-Linear Incentive Schemes? Experimental Evidence on Sorting and Overconfidence

Keywords: by Ian Larkin & Stephen Leider

When Technology Gets Ahead of Society

New technologies can be unsettling for industry incumbents, regulators, and consumers, because norms and institutions for dealing with them don't yet exist. Interestingly, businesspeople in emerging economies face similar challenges: The rules are unclear and... View Details

25 Apr 2011
Research & Ideas

What CEOs Do, and How They Can Do it Better

curiosity of trying to understand the life of a CEO." But what they did discover should help CEOs learn to be more effective with their time, and provide boards with a new... View Details

Keywords: by Michael Blanding

02 Nov 2021
Research & Ideas

Why COVID-19 Probably Killed More People Than We Realize

100 percent excess deaths. On the low end, Japan and Bulgaria had few unexpected deaths. In percentage terms, the US ranked just below the middle of the pack, at 32 out of the 51 countries the researchers examined, with 9.5 percent excess deaths. “We’d expect it View Details

Keywords: by Michael Blanding

05 Mar 2007
Research & Ideas

Risky Business? Protecting Foreign Investments

in developing countries, which looks much different than it does in industrialized countries, will collapse unless revised. What needs to be done View Details

Keywords: by Sean Silverthorne; Energy; Utilities

July–August 2018
Article

When Technology Gets Ahead of Society

By: Tarun Khanna

New technologies can be unsettling for industry incumbents, regulators, and consumers, because norms and institutions for dealing with them don’t yet exist. Interestingly, businesspeople in emerging economies face similar challenges: The rules are unclear and... View Details

Keywords: Technological Innovation; Society; Situation or Environment; Infrastructure; Entrepreneurship; Performance Effectiveness; Cooperation

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Article

The Business Case for Investing in Physician Well-Being

By: Tait D. Shanafelt, Joel Goh and Christine A. Sinsky

Importance: Widespread burnout among physicians has been recognized for more than two decades. Extensive evidence indicates that physician burnout has important personal and professional consequences.
Observations: A lack of awareness regarding... View Details

Keywords: Physicians; Well-being; ROI; Health; Welfare or Wellbeing; Ethics; Investment Return; Health Industry

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04 Jun 2018
What Do You Think?

Are There Conditions Under Which Directors Should Consider Hiring a CEO Fired Elsewhere for Inappropriate Behavior?

contains men with a wide variety of attitudes and capabilities. Some lost their jobs for what they did; others lost their jobs for what they didn’t do. What’s to be done with... View Details

Keywords: by James Heskett

Research Summary

Energy, IT, real estate, and sustainability

By: Rebecca M. Henderson

Professor Henderson’s current research focuses on the energy, information technology, and real estate sectors and the challenges firms encounter as they attempt to act in more sustainable ways. This work is an outgrowth of her decade-long examination of the... View Details

20 Oct 2003
Research & Ideas

Gaps in the Historical Record: Development of the Electronics Industry

plug-compatibles on an original equipment manufacturer (OEM) basis, that is, to be sold as products of the European companies. With this sudden expansion of their market, the same three companies (with... View Details

Keywords: by Alfred D. Chandler Jr.; Consumer Products

September 2021 (Revised March 2024)
Case

Bühler: Mobilizing Industry around a Common Purpose

By: Ranjay Gulati, Franz Wohlgezogen and Malini Sen

Bühler Group, a Swiss multinational processing technology provider, started by selling machines for processing grains and later transitioned into selling food processing solutions. A family-owned business in the fifth generation, Bühler’s high-end milling, grinding,... View Details

Keywords: Family Business; Customer Focus and Relationships; Machinery and Machining; Corporate Social Responsibility and Impact; Mission and Purpose; Innovation Leadership; Switzerland

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17 May 2017
Research & Ideas

Minorities Who 'Whiten' Job Resumes Get More Interviews

whiten their resumes, and two-thirds knew friends or family members who had done so, all because they were afraid their resumes could be unfairly tossed aside if their race became obvious. “The primary... View Details

Keywords: by Dina Gerdeman

16 Dec 2021
Blog Post

African American Student Union Spotlight on STEM

The HBS African American Student Union (AASU) strives to be an extended family for its members from the moment they decide to attend HBS, through the transition View Details

12 Aug 2008
First Look

First Look: August 12, 2008

Experiment 2 demonstrates that effects of indirect agency cannot be explained by perceived lack of foreknowledge or control on the part of the primary agent. Experiment 3 indicates that reflective moral judgment is sensitive View Details

Keywords: Sean Silverthorne

25 Jun 2013
First Look

First Look: June 25

environments. We find that candidates benefiting from favorable situations are more likely to be admitted and promoted than their equivalently skilled peers. The results suggest that decision-makers take... View Details

Keywords: Anna Secino

30 Apr 2021
Research & Ideas

Why Anger Makes a Wrongly Accused Person Look Guilty

serious the accusation, the angrier they reacted—and many said what made them especially mad was being unfairly judged. "It seems to be inherently more aggravating View Details

Keywords: by Michael Blanding

20 Oct 2010
Op-Ed

Export Competitiveness: Reversing the Logic

strategy. It argues that the focus of debate now needs to be on the actual policies that can increase competitiveness rather than exports per se. 2. Policies to improve export... View Details

Keywords: by Christian Ketels

April 2009 (Revised August 2010)
Case

Buro Happold

By: Robert G. Eccles and Kerry Herman

Padraic Kelly became Managing Director (MD) of the engineering services firm Buro Happold in 1996. One of his first initiatives was "Aim for Growth," which was intended to help the firm grow beyond its current size where it was constrained by a structure of having each... View Details

Keywords: Training; Entrepreneurship; Leadership Development; Growth and Development Strategy; Management Skills; Organizational Culture; Programs

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