information - Publications - Faculty & Research

March 2015 (Revised September 2016)
Technical Note

Baidu, Alibaba, and Tencent: The Three Kingdoms of the Chinese Internet

By: Feng Zhu and Aaron Smith

This note provides an overview of the Chinese Internet by describing its leading three companies: Baidu, Alibaba, and Tencent (BAT). While BAT had previously focused their respective businesses on distinct sectors of the online economy—Baidu for search, Alibaba for... View Details

Keywords: Competition; Internet; Information Technology Industry; China

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12 Dec 2005
Research & Ideas

Using the Law to Strategic Advantage

counselor at law, not a hired gun. Third, the organization must encourage the free flow of legal and business information to and from managers and lawyers so the lawyers understand the context in which a decision is being made and the... View Details

Keywords: by Sean Silverthorne; Legal Services

01 Dec 2023
News

Engaging Students More Deeply

Students at Success Academy stay more focused on the dot rug. Photo courtesy HBS Multimedia Development To tell the compelling stories of a developer working to revitalize Miami Beach, a Maine lobsterman confronting the economic risks of climate change, and a charter... View Details

Keywords: April White

15 Sep 2022
Research & Ideas

Looking For a Job? Some LinkedIn Connections Matter More Than Others

theory, known as the “strength of weak ties,” has been an influential principle in the business world and the practice of networking. Acquaintances, the thinking goes, are more likely to have information that you don’t already have access... View Details

Keywords: by Michael Blanding

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

the one between coordination and cooperation. Coordination—the ability to work together—involves the alignment of "hard" phenomena: activities, processes, and information. Most companies begin with this and simply assume that mandating shared tasks and View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

18 Jun 2024
Research & Ideas

Industrial Decarbonization: Confronting the Hard Challenges of Cement

Cities like Cairo; Chongqing, China; Delhi; and Kinshasa, Congo are experiencing population explosions accompanied by unprecedented demand for homes, offices, factories, and infrastructure. In the United States, the Biden Administration’s policy-driven infrastructure... View Details

Keywords: by by Janelle Conaway; Green Technology; Energy; Industrial Products; Manufacturing

Blog

Eight Steps to Board Success for Female Executives

on Boards (WEoB), designed to support, educate and inform one another of board opportunities. That powerful organization now has over 220 members—all women who completed the WOB program. Each year, members of WEoB return to HBS to share... View Details

31 Aug 2010
First Look

First Look: August 31

interactions reduce inefficiencies from information asymmetry. Second, banks price loans to cross-sell other fee business. These effects are additive. A one standard deviation increase in both bank relationship strength and cross-selling... View Details

Keywords: Sean Silverthorne

Web

Polaroid Timeline - Edwin H. Land & Polaroid | Harvard Business School

Home Site map Map / Directions Search: General Information HBS Home About Annual Report Campus Commencement Dean Nohria Employment Fifty Years of Women Give News New Construction Academic Programs Doctoral Programs Executive Education MBA... View Details

16 Nov 2023
News

Dean Datar Meets with Alumni in Boston

Starting last fall and continuing through this coming year, Dean Srikant Datar is traveling to meet with alumni around the world. On November 8, more than 170 alumni and guests gathered in Klarman Hall to hear the dean discuss how the School is addressing today’s... View Details

October 2016
Case

The Quiet Ascension of LA Fitness

By: John R. Wells and Gabriel Ellsworth

In 2016, LA Fitness was the largest chain of non-franchised fitness clubs in North America, operating 676 clubs, serving 4.9 million members, and generating revenues of over $1.9 billion. Founded by Chinyol Yi, Louis Welch, and Paul Norris in 1984, the privately held... View Details

Keywords: LA Fitness; Health Clubs; Fitness; Gyms; Chain; Exercise; Personal Training; Retention; Bally Total Fitness; 24 Hour Fitness; Planet Fitness; Buildings and Facilities; Acquisition; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Demographics; Age; Gender; Income; Residency; Borrowing and Debt; Capital; Capital Structure; Cash; Cash Flow; Cost; Private Equity; Financial Condition; Financial Liquidity; Financing and Loans; Investment Return; Price; Profit; Revenue; Geographic Location; Geographic Scope; Multinational Firms and Management; Business History; Employees; Recruitment; Selection and Staffing; Human Capital; Contracts; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Market Entry and Exit; Operations; Service Operations; Leasing; Private Ownership; Problems and Challenges; Sales; Salesforce Management; Situation or Environment; Opportunities; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Competitive Advantage; Corporate Strategy; Expansion; Segmentation; Information Technology; Mobile Technology; Technology Platform; Health Industry; United States; California; Los Angeles

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Online Business Analytics Course | HBS Online

challenges and drive informed decision-making. 8 weeks 5 hours per week 5 modules Self-Paced with regular deadlines This course earns you a Certificate of Completion from HBS Online. What you earn . Overview Syllabus Enrollment Stories... View Details

09 Mar 2003
Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

and disruptive opportunities; the "schools of experience" theory informs hiring decisions. 4. Don't try to change your customers—help them. Faulty market segmentation schemes help to explain the stunningly high rate of failure... View Details

Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony

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Events - Business History

turbulent change. The sessions were moderated by HBS Professors Srikant Datar, Geoffrey Jones and Tarun Khanna. You can find more information on the conference website. Dec 5 05 Dec 2016 Business History Seminar Fraud: An American History... View Details

10 Dec 2013
First Look

First Look: December 10

empirical settings. The organic cluster identification methodology we propose is especially useful when researchers work in global settings where data available at different geographic units complicates comparisons across countries. Download working paper:... View Details

Keywords: Sean Silverthorne

29 Aug 2022
Op-Ed

Income Inequality Is Rising. Are We Even Measuring It Correctly?

pertinent information you wanted to get across. However, sometimes the catch-all size medium isn’t enough to get the size and fit just right. “The Gini coefficient—while often a decent measure—is not the best way to capture the View Details

Keywords: by Jon M. Jachimowicz, Kristin Blesch, and Oliver P. Hauser

04 Aug 2023
Blog Post

Aaron Sabin (MS/MBA 2023): Engineering a Climate Change Solution by Cutting the Cost of Carbon Capture

there was any encouraging information in the report it was that the world has plenty of options for mitigating climate change. One that is increasingly attracting the attention of policymakers is direct air carbon capture—a technology... View Details

20 May 2014
First Look

First Look: May 20

governance, human capital, and informational frictions help account for the variation in management. Publisher's link: http://www.nber.org/papers/w20102 August 2013 Review of Economics and Statistics Does Planning Regulation Protect... View Details

Keywords: Sean Silverthorne

November 2020 (Revised March 2021)
Case

Amazon: Cult or Culture?

By: Boris Groysberg, Sarah L. Abbott and Tricia Gregg

Amazon was one of the first entrants in e-commerce. Under the leadership of founder Jeff Bezos, Amazon had expanded beyond books to manufacturing and selling a wide range of products and services globally. Bezos had built a customer-centric culture that permeated all... View Details