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    Dutch Leonard

    Herman B. ("Dutch") Leonard is Eliot I. Snider and Family Professor of Business Administration at the Harvard Business School and the George F. Baker, Jr. Professor of Public Sector Management at Harvard University's John F. Kennedy School of Government. In... View Details

    Keywords: education industry; federal government; health care; nonprofit industry; state government
    • Article

    Handshaking Promotes Deal-Making by Signaling Cooperative Intent

    By: Juliana Schroeder, Jane L. Risen, Francesca Gino and Michael I. Norton
    We examine how a simple handshake—a gesture that often occurs at the outset of social interactions—can influence deal-making. Because handshakes are social rituals, they are imbued with meaning beyond their physical features. We propose that during mixed-motive... View Details
    Keywords: Handshake; Cooperation; Affiliation; Competition; Negotiation; Nonverbal Communication; Negotiation Participants; Behavior; Communication Intention and Meaning; Negotiation Deal
    Related
    • 06 Aug 2008
    • Research & Ideas

    Are the Olympics a Catalyst for China Reforms?

    With China hosting the Summer Olympic Games starting this week, some reformers see an opportunity to use the world stage as a platform to pressure the country's leadership into expanding social freedoms. Judging by recent news, they don't... View Details
    Keywords: by Sean Silverthorne
    • April 2023
    • Case

    Twitter: The Freedom to Speak Freely and Be Heard

    By: Randolph B. Cohen, Carin-Isabel Knoop and Mel Martin
    In April 2022, serial entrepreneur Elon Musk announced that he would be interested in purchasing the social media site Twitter for $44 billion. With more than 100 million twitter followers, Musk had historically leveraged the site to engage with the customers of his... View Details
    Keywords: Values and Beliefs; Acquisition; Social Media; Power and Influence; Technology Industry; Communications Industry; Public Relations Industry; United States
    Related
    • January 1992
    • Case

    Tom Monaghan: In Business for God

    By: Joseph L. Badaracco Jr.
    Describes the personal history of Thomas Monaghan, the founder of Domino's Pizza, his role in building the company, his strong religious convictions, and the ways those have influenced company policy. The question is when to draw lines between individuals' religious... View Details
    Keywords: Leadership; Religion; Business or Company Management; Management Teams; Policy; Personal Characteristics; Food and Beverage Industry
    Related
    • 28 Sep 2012
    • Working Paper Summaries

    Self-Serving Altruism? When Unethical Actions That Benefit Others Do Not Trigger Guilt

    Keywords: by Francesca Gino, Shahar Ayal & Dan Ariely
    • June 2021
    • Case

    Akira Fukabori and Kevin Kajitani at avatarin (A) (Abridged)

    By: Linda A. Hill and Emily Tedards
    In 2016, Akira Fukabori and Kevin Kajitani, aeronautical engineers at All Nippon Airways Co., Ltd., began to wonder why, in a world of accelerating globalization and digital connectivity, those who lived in far-remote villages or impoverished urban areas could not... View Details
    Keywords: Agility; Ecosystem; Innovation Ecosystems; Innovation; Crowdsourcing; XPRIZE; Open Innovation; Partnership; Government; Collaboration; Co-creation; Purpose; Impact; Social Impact; Movement; Organizational Behavior; Organizational Ambidexterity; Ambidexterity; Culture; Culture Change; Global Teams; Experimentation; Space; Space Industry; Airline Industry; Start-up; Platform Business; Platform Strategy; Platform; Digital; Robotics; Robots; Avatar; Telepresence; Innovation Lab; Mobility; COVID-19; Intrapreneurship; Public-private Partnership; Innovation and Invention; Technological Innovation; Partners and Partnerships; Collaborative Innovation and Invention; Alignment; Leadership; Leading Change; Diversity; Organizational Culture; Change Management; Strategy; Entrepreneurship; Digital Platforms; Transportation Industry; Aerospace Industry; Japan
    Related
    • 07 Aug 2017
    • Working Paper Summaries

    Governance Through Shame and Aspiration: Index Creation and Corporate Behavior in Japan

    Keywords: by Akash Chattopadhyay, Matthew D. Shaffer, and Charles C.Y. Wang; Financial Services
    • November 2023
    • Article

    Psychological Factors Underlying Attitudes toward AI Tools

    By: Julian De Freitas, Stuti Agarwal, B. Schmitt and N. Haslam
    What are the psychological factors driving attitudes toward AI tools, and how can resistance to AI systems be overcome when they are beneficial? In this perspective, we first organize the main sources of resistance into five main categories: opacity, emotionlessness,... View Details
    Keywords: Policy; Self; AI and Machine Learning; Attitudes; Technology Adoption
    Related
    • 01 Nov 1999
    • Research & Ideas

    Companies, Cultures and the Transformation to the Transnational

    of doing things" and shape its international organization structure and processes. Business historian Alfred Chandler has traced the influence of the cultural values and social structures on British... View Details
    Keywords: by Christopher A. Bartlett & Sumantra Ghoshal
    • January 1999
    • Exercise

    Seneca Systems (A): General and Confidential Instructions for C. Stevens, Vice President, Assembly Division

    Seneca is a three-party negotiation-mediation simulation. The context is a product failure crisis in a manufacturing company with highly autonomous units. The heads of two divisions are in a dispute over who has responsibility for failures in a key product. The head of... View Details
    Keywords: Negotiation Participants; Business Divisions; Power and Influence; Manufacturing Industry
    Related
    • 25 Mar 2022
    • Video

    Omobola Johnson

    Omobola Johnson, the former Minister of Communication Technology in Nigeria, discusses her participation in the co-founding of WimBiz, a Nigerian non-profit organization that seeks “to be the catalyst that elevates the status and influence of women and their... View Details
    • 03 Jan 2018
    • Working Paper Summaries

    Framing Violence, Finding Peace

    Keywords: by Kristin Fabbe, Chad Hazlett, and Tolga Sinmazdemir
    • 04 Jun 2020
    • Blog Post

    What MBAs can do in Defense of Black Lives

    right away. Join a protest or take virtual action. If you’ve never participated in a protest before, now is the time to do it! You can also take virtual action by signing petitions, engaging in social media campaigns, calling elected... View Details
    • 2013
    • Chapter

    Beyond Platinum: Making the Case for Titanium Buildings

    By: Jock Herron, Amy C. Edmondson and Robert G. Eccles
    Buildings are the nation's greatest energy consumers. Forty percent of all our energy is used for heating, cooling, lighting, and powering machines and devices in buildings. And despite decades of investment in green construction technologies, residential and... View Details
    Keywords: Buildings and Facilities; Energy; Attitudes; Environmental Sustainability; Construction Industry; Green Technology Industry; United States
    Related

      The Treasure You Seek: A Guide to Developing and Leveraging Your Leadership Capital

      Most leadership books are written for people who are already labeled as “leaders”—corporate execs, high-ranking managers, entrepreneurs. They may not speak to the underrepresented young person or uncommon experienced person with a dream to create change in the... View Details

      • Forthcoming
      • Article

      Serving with a Smile on Airbnb: Analyzing the Economic Returns and Behavioral Underpinnings of the Host’s Smile

      By: Shunyuan Zhang, Elizabeth Friedman, Kannan Srinivasan, Ravi Dhar and Xupin Zhang
      Non-informational cues, such as facial expressions, can significantly influence judgments and interpersonal impressions. While past research has explored how smiling affects business outcomes in offline or in-store contexts, relatively less is known about how smiling... View Details
      Keywords: Sharing Economy; Airbnb; Image Feature Extraction; Machine Learning; Facial Expressions; Prejudice and Bias; Nonverbal Communication; E-commerce; Consumer Behavior; Perception
      Related
      • January 1996 (Revised July 1996)
      • Case

      Rabobank Nederland

      By: Kenneth A. Merchant and Robert S. Kaplan
      Describes the account manager's role and the history of one credit application. The purpose is to evaluate various methods the bank uses to influence account managers' behaviors. Also describes some alternatives being considered to improve the information systems used... View Details
      Keywords: Financial Management; Managerial Roles; Accounting; Information Management; Banks and Banking; Power and Influence; Banking Industry; Netherlands
      Related
      • 28 Dec 2010
      • Working Paper Summaries

      The Psychological Costs of Pay-for-Performance: Implications for Strategic Compensation

      Keywords: by Ian Larkin, Lamar Pierce & Francesca Gino
      • 17 May 2004
      • Research & Ideas

      Why We Don’t Study Corporate Responsibility

      welfare issues. In part this can be attributed to the rising influence of basic social scientific disciplines, which improved the quality of research but also oriented researchers toward making contributions... View Details
      Keywords: by Manda Salls