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- All HBS Web (632)
- Faculty Publications (255)
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- 13 Jul 2022
- Book
Reimagining the Economy: What Would It Take to Put People First?
Boston into lockdown, existing clients cancelled and new clients stopped calling; Sandra’s and Vida Verde’s work came to a standstill. Together, they decided to use some of the cooperative’s funds to compensate each of the workers for... View Details
Keywords: by Avery Forman
- July 2024
- Case
Knowledge-Enabled Financial Advice: Digital Transformation at Edward Jones
By: Lauren Cohen, Richard Ryffel, Grace Headinger and Sophia Pan
Edward Jones, a wealth management advisory firm that prided itself on its interpersonal connections and face-to-face interactions, was eager to augment their services with AI capabilities. Built on 1-to-1 close-knit relationships, the firm had more than 15,000 offices... View Details
Keywords: Fintech; Innovation And Strategy; Financial Advisors; Big Data; Artificial Intelligence; Digitization; Financial Institutions; Business Strategy; Competitive Advantage; Technology Adoption; Business Plan; Technological Innovation; Interpersonal Communication; Communication Intention and Meaning; Communication Strategy; Transformation; Employee Stock Ownership Plan; Disruptive Innovation; Innovation Strategy; Innovation and Management; Innovation Leadership; Knowledge Acquisition; Knowledge Use and Leverage; Customer Relationship Management; AI and Machine Learning; Digital Strategy; Financial Services Industry; St. Louis; Missouri; United States; Canada
Cohen, Lauren, Richard Ryffel, Grace Headinger, and Sophia Pan. "Knowledge-Enabled Financial Advice: Digital Transformation at Edward Jones." Harvard Business School Case 225-009, July 2024.
- 09 Jan 2007
- First Look
First Look: January 9, 2007
feedback, managers should ask themselves whether they're getting truthful evaluations from their subordinates. (In all likelihood, they aren't.) It takes time and discipline to persuade your employees to tell you about your failings.... View Details
Keywords: Martha Lagace
- 23 Oct 2018
- First Look
New Research and Ideas, October 23, 2018
By: Deller, Carolyn, and Tatiana Sandino Abstract—Using retail chain data, we study the effects of a tournament incentive plan based primarily on objective performance, but incorporating managerial discretion in the selection of winners. In principle, such plans could... View Details
Keywords: Dina Gerdeman
- 15 Jul 2014
- First Look
First Look: July 15
Wawa Inc. Retailing requires attention to detail and customer and employee loyalty. Wawa is a 50-year-old food retailer with an almost cult-like following. With $9 billion in revenues, Wawa is the 50th largest privately held company in... View Details
Keywords: Carmen Nobel
- 08 Feb 2011
- First Look
First Look: Feb. 8
Proceedings (forthcoming) Abstract When a skilled employee moves from one organization to another, the effects on the hiring organization can be substantive (i.e., changes in actual outcomes) and symbolic (i.e., changes in expectations or... View Details
Keywords: Sean Silverthorne
- 05 Sep 2012
- First Look
First Look: September 5
scientists that may be due to a performance management system that leaves top performing employees slighted by the practice of uniform ratings. In an effort to retain top employees, the company institutes a forced distribution model of... View Details
Keywords: Sean Silverthorne
- 12 Nov 2024
- HBS Case
Inside One Startup's Journey to Break Down Hiring (and Funding) Barriers
have had,’ instead of: ‘Look at my Ferrari in my four-car garage.’” Incentives matter in inspiring employees to embrace the mission and work hard. “We want to make sure the incentives are aligned. Private markets do a much better job than... View Details
- 25 Feb 2014
- First Look
First Look: February 25
employee morale, followed by business relations and reputation, and then regulatory relations. I find that who initiated the bribery act, how it was detected, and how the firm responded after detection are all associated with the impact... View Details
Keywords: Sean Silverthorne
- 06 May 2014
- First Look
First Look: May 6
Sustainability companies. The boards of directors of High Sustainability companies are more likely to be formally responsible for sustainability, and top executive compensation incentives are more likely to be a function of sustainability... View Details
Keywords: Sean Silverthorne
- 25 Apr 2017
- First Look
First Look at New Research, April 25
research typically prescribes task sequences implemented by managers. Yet employees often have discretion to deviate from their prescribed sequence. Using data from 2.4 million radiological diagnoses, we find that doctors prioritize... View Details
Keywords: Sean Silverthorne
- September 2021
- Case
Brown Capital Management
By: Luis M. Viceira, Emily R. McComb and Sarah Mehta
Set in July 2021, this case looks at several growth strategies under consideration at Brown Capital, the second-oldest Black-owned asset management firm in the U.S. Since its 1983 founding, Baltimore-based Brown Capital has specialized in small company growth... View Details
Keywords: Business Growth and Maturation; Growth and Development Strategy; Diversity; Race; Finance; Equity; Public Equity; Stocks; Financial Management; Financial Strategy; Investment; Investment Portfolio; Employee Stock Ownership Plan; Recruitment; Retention; Selection and Staffing; Employee Ownership; Strategy; Financial Services Industry; United States; Maryland; Baltimore
Viceira, Luis M., Emily R. McComb, and Sarah Mehta. "Brown Capital Management." Harvard Business School Case 222-002, September 2021.
- 22 Apr 2008
- First Look
First Look: April 22, 2008
it. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=708044 EFI, Inc. (A) Harvard Business School Case 508-044 EFI has a unique sales compensation challenge. They cannot allocate sales credit for their... View Details
Keywords: Martha Lagace
- 28 Apr 2009
- First Look
First Look: April 28, 2009
the conception, development, and implementation of the Corporate Services Corps (CSC), an international community service assignment for high-potential IBM employees. The year 2008 was the pilot year of the CSC program, and 100 of IBM's best global View Details
Keywords: Martha Lagace
- 28 Oct 2008
- First Look
First Look: October 28, 2008
began to take shape, one rooted in the awareness that you can't manage creativity—you can only manage for creativity. A number of themes emerged: The leader's job is not to be the source of ideas but to encourage and champion ideas. Leaders must tap the imagination of... View Details
Keywords: Martha Lagace
- April 2023 (Revised April 2024)
- Teaching Note
Netflix's Culture: Binge or Cringe?
By: Hubert Joly, Leonard A. Schlesinger, James Barnett and Stacy Straaberg
Teaching Note for HBS Case No. 522-096. View Details
Keywords: Compensation and Benefits; Employees; Recruitment; Resignation and Termination; Retention; Selection and Staffing; Innovation and Management; Innovation Strategy; Leadership Style; Business or Company Management; Management Style; Media; Business Processes; Organizational Culture; Organizational Structure; Performance Expectations; Performance Productivity; Creativity; Business Strategy; Entertainment and Recreation Industry; Media and Broadcasting Industry; Motion Pictures and Video Industry; Video Game Industry; North America; California; Canada; Europe; Middle East; Africa; Asia; Latin America
- 05 Mar 2013
- First Look
First Look: March 5
Paper: http://www.people.hbs.edu/shanson/Issuer_Quality_2013_RFS_Final.pdf The Cost of High-Powered Incentives: Employee Gaming in Enterprise Software Sales Authors:Larkin, Ian Publication:Journal of Labor Economics Abstract This paper... View Details
Keywords: Sean Silverthorne
- 20 Jan 2010
- First Look
First Look: Jan. 20
Decentralize? Authors:Nicholas Bloom, Raffaella Sadun, and John Van Reenen Abstract There is a widespread sense that over the last two decades firms have been decentralizing decisions to employees further down the managerial hierarchy.... View Details
Keywords: Martha Lagace
- 12 Jan 2015
- Research & Ideas
Regulators Ease Up on Companies Generating Political Benefits
employment rolls in the form of reduced enforcement? To test his theory, Heese gathered 30 years of data on publicly traded companies, classifying them by "employment intensity"—that is, the number of a firm's employees relative... View Details
Keywords: by Michael Blanding
- 05 Jul 2011
- First Look
First Look: July 5
Resorts (B) faculty namesHarvard Business School Supplement 111-015 This case describes how employees are rewarded and compensated and is a supplement to "Aman Resorts." Purchase this... View Details
Keywords: Sean Silverthorne