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  • May 2013
  • Case

Altius Golf and the Fighter Brand

By: Robert J. Dolan and Sunru Yong
Altius Golf is the clear leader in the golf ball market despite a long-term decline in the number of golfers and a drop in sales following the financial crisis. The firm has maintained its position by introducing generations of advanced, super-premium golf balls that... View Details
Keywords: Governing and Advisory Boards; Competitive Advantage; Decision Choices and Conditions; Distribution Channels; Sports; Financial Crisis; Brands and Branding; Segmentation; Sports Industry; Entertainment and Recreation Industry
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  • January 1997
  • Background Note

Buy Low, Sell High: Creating and Extracting Customer Value by Enhancing Organizational Performance

By: Benson P. Shapiro
Provides an integrated framework for creating customer value and managing the firm profitably. Focuses on the use of product/service line management and effective customer service to achieve customer satisfaction and high profitability. View Details
Keywords: Customer Value and Value Chain; Framework; Performance Efficiency; Sales; Business Strategy; Customer Satisfaction; Profit; Product Marketing; Business or Company Management
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  • October 2008
  • Article

Sociopolitical Dynamics in Relations Between Top Managers and Security Analysts: Favor Rendering, Reciprocity, and Analyst Stock Recommendations

By: James Westphal and Michael B. Clement
We examine how the disclosure of negative firm information may prompt top executives to render personal and professional favors for security analysts, who may reciprocate by rating firms relatively positively. We further examine how negative ratings may prompt... View Details
Keywords: Corporate Disclosure; Relationships; Power and Influence; Ethics
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  • December 1997 (Revised May 1998)
  • Case

CUC and HFS: Corporate Identity for a "Merger of Equals"

By: Stephen A. Greyser and Robert J. Crawford
In the wake of a major $20 billion market capitalization "merger of equals," two large consumer service firms must determine a new name for the new entity. Neither CUC nor HFS is well known among consumers. The CUC Services (e.g., shopping, travel, credit card... View Details
Keywords: Mergers and Acquisitions; Capital; Brands and Branding; Identity; Customization and Personalization; Value; Service Industry
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    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • April 2010
    • Article

    Executive Pay and 'Independent' Compensation Consultants

    By: K. J. Murphy and Tatiana Sandino
    Executive compensation consultants face potential conflicts of interest that can lead to higher recommended levels of CEO pay, including the desires to "cross-sell" services and to secure "repeat business." We find evidence in both the US and Canada that CEO pay is... View Details
    Keywords: Compensation Consultants; Conflicts Of Interest; CEO Pay; Board Of Directors; Director Pay; Disclosure; Conflict of Interests; Governing and Advisory Boards; Corporate Disclosure; Executive Compensation; Corporate Governance; Consulting Industry; Canada; United States
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    • 2008
    • Working Paper

    Structural Closure and Exposure: Market Reactions to Announcements of Acquisitions and Divestitures

    By: Mikolaj Jan Piskorski and Nitin Nohria
    This paper develops an exchange-network perspective on corporate diversification and proposes two measures of corporate scope: structural closure and structural exposure. Structural closure focuses on exchanges of goods and services inside the firm... View Details
    Keywords: Mergers and Acquisitions; Market Transactions; Diversification; Boundaries; Valuation
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    • Article

    What to Do When Industry Disruption Threatens Your Career

    By: Boris Groysberg, Eric Lin and Whitney Johnson
    This article discusses how to diagnose the risks that disruptive industry forces pose to individual careers and offers suggestions on how to mitigate such threats. Recommendations are based on analyses of individuals’ career histories in the professional services... View Details
    Keywords: Disruption; Personal Development and Career; Strategy
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    • 01 Oct 2021
    • Research & Ideas

    Dying to Lead: How Reaching the Top Can Kill You Sooner

    associated with firm performance. Nicholas’s findings, detailed in the working paper, Status and Mortality: Is there a Whitehall Effect in the United States?, contradict the influential Whitehall studies, a British research initiative... View Details
    Keywords: by Jay Fitzgerald
    • 18 Jul 2010
    • News

    Renewed focus on finance

      Leonard A. Schlesinger

      Leonard A. Schlesinger is Baker Foundation Professor at the Harvard Business School where he serves as Chair of the School’s Practice based faculty and faculty Chair of the MBA Field Global Immersion program. He has served as a member of the HBS faculty from 1978 to... View Details

      • 22 Apr 2013
      • Working Paper Summaries

      Competing with Privacy

      Keywords: by Ramon Casadesus-Masanell & Andres Hervas-Drane; Publishing
      • November 1992 (Revised August 1994)
      • Case

      McKinsey & Company (A): 1956

      Professional service firms, in law, accounting, advertising, consulting, and so on are ubiquitous and relatively easy to start. Few firms, however, gain scale or permanence. This case explores the reasons behind McKinsey & Co.'s exceptional success in building a... View Details
      Keywords: Governance; Strategy; Goals and Objectives; Organizations; Service Industry
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        Jeffrey J. Bussgang

        General Partner, Flybridge Capital Partners

        Former entrepreneur turned VC, HBS Senior Lecturer, author of three, dad of three, husband of one, civic leader, and fan of all Boston sports.

        Jeffrey J. Bussgang is a Senior... View Details

        • July 3, 2020
        • Article

        Delivery Apps Need to Start Treating Suppliers As Partners

        By: Scott Duke Kominers and Ian Macomber
        Home delivery has shifted from a luxury service aimed at young urban professionals to a core part of many businesses, which is used by almost everyone. That upheaval has strained capacity of many delivery services and changed how they relate to the suppliers that they... View Details
        Keywords: Service Delivery; Supply Chain; Performance Capacity; Performance Efficiency; Entrepreneurship
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        • 26 Mar 2015
        • News

        A wake-up call for tomorrow's top 1 percent: rebuild America's middle class

          Executive Pay and "Independent" Compensation Consultants

          Executive compensation consultants face potential conflicts of interest that can lead to higher recommended levels of CEO pay, including the desires to “cross-sell” services and to secure “repeat business.” We find evidence in both the US and Canada that CEO pay... View Details
          • Research Summary

          How to Manage Customers for Increased Profits and Customer Satisfaction

          By: Frances X. Frei
          For many service firms, the customer plays an important role in contributing to the cost and/or quality of the service. This is very different than many manufacturing contexts, for example, where the firm has virtually complete control over product cost and quality. ... View Details
          • August 2012 (Revised October 2015)
          • Case

          LinkedIn Corporation, 2012

          By: David Yoffie and Liz Kind
          Since its inception in 2003, LinkedIn had become a leading Silicon Valley institution with a brand name that was recognizable throughout the U.S. and in many countries overseas. As of March 2012, LinkedIn was the world's largest professional network on the Internet... View Details
          Keywords: Social Networking; Media; Technology; Strategy; Growth Management; Internet and the Web; Corporate Strategy; Social and Collaborative Networks; Brands and Branding; Social Media; Service Industry; Service Industry; California
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          • 21 Sep 2017
          • Cold Call Podcast

          State Street’s SHE: Investing in Women Leaders

          Keywords: Re: Vikram Gandhi; Financial Services