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Show Results For
- All HBS Web
(2,268)
- People (7)
- News (514)
- Research (1,427)
- Events (29)
- Multimedia (1)
- Faculty Publications (568)
Frances X. Frei
Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders accelerate performance and design for excellence in leadership, strategy, and operations. She regularly advises senior executives... View Details
- Research Summary
Optimal Contracting with Reciprocal Agents
(with Florian Englmaier) (Job Market Paper)
Abstract: Empirically, compensation systems often seem to generate substantial effort despite weak incentives. We consider reciprocal motivations as a source of incentives. We solve for the optimal... View Details
- 2023
- Working Paper
The Complexity of Economic Decisions
- September 2024
- Case
Open Door Legal: Universal Legal Access
The Hidden Costs of Flexible Labor Models: How Working Multiple Jobs Affects Employees
As operations increasingly rely upon flexible labor models — such as gig, part-time, and remote work — it has become commonplace for individuals to work multiple jobs. Across three studies, relying on a combination of... View Details
- 2006
- Working Paper
The Value of a 'Free' Customer
Central to a firm's growth and marketing policy is the revenus and profit potential of its customer assets. As a result, there has been a recent proliferation of work regarding customer lifetime value. However, extant research in this area is silent regarding how to... View Details
- Article
Variety of Innovation in Global Value Chains
- November 2020
- Article
Taxation in Matching Markets
- August 2024
- Case
Ashesi University: The Journey from Vision to Reality
- 2015
- Working Paper
A Theory of Intergenerational Mobility
- January 2006 (Revised October 2007)
- Background Note
Managing Networked Businesses: Course Overview for Students
- April 2025 (Revised May 2025)
- Background Note
Customer Acquisition and the Cash Flow Trap
- 2015
- Working Paper
Multi-Sided Platforms
- TeachingInterests
Digital Innovation and Transformation – MBA Elective Curriculum
Digital Innovation and Transformation is designed to equip students to confidently help conceive, lead and execute digital innovation initiatives and develop new business models for existing and insurgent organizations. The basic premise of the course... View Details
- 2023
- Working Paper
Sending Signals: Strategic Displays of Warmth and Competence
- 12 Mar 2008
- Working Paper Summaries
Allocating Marketing Resources
- 2012
- Working Paper
Unobserved State Fragility and the Political Transfer Problem
- 07 Nov 2016
- HBS Seminar
Vishal Gaur, Johnson, Cornell University
- Research Summary