Publications

Teaching Interest

MBA Elective Curriculum-- Competing Through Business Models

By: Ramon Casadesus-Masanell

The words “business model” are inescapable in our daily fare of business news. These two ubiquitous words seemed to effortlessly rise up to prominence during the dot-com boom of the late 1990s. When businesspeople, journalists, academics, and other... View Details

Keywords: Business Model; Strategy; Competitive Strategy

26 May 2022
HBS Case

Apple vs. Feds: Is iPhone Privacy a Basic Human Right?

Apple CEO Tim Cook didn’t come to his post with an activist agenda, yet when law enforcement officials began pressuring the company to hand over iPhone users’ data without their permission, Cook took what he... View Details

Keywords: by Avery Forman

14 Feb 2022
Research & Ideas

Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age

decisions and move forward. "Leaders must go from trying to have all the answers to being comfortable with being uncomfortable." As roundtable participants pointed out, "standard View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards; Technology

17 Nov 2016
Op-Ed

What's Behind the Unexpected Trump Support from Women

Before last week’s election, polls and pundits suggested that Donald Trump’s presidential campaign was doomed to failure, because it could not attract enough votes from women, who saw him as a misogynist—and worse. Conventional wisdom... View Details

Keywords: by Laura Morgan Roberts and Robin Ely

18 Jun 2020
Research & Ideas

What Is an "Essential" Purchase for a Low-Income Family?

Do lower-income families need and deserve access to fewer things than everyone else? As a society, we seem to think so, revealing a "grim double standard," finds a study published this... View Details

Keywords: by Rachel Layne

29 Nov 2010
HBS Case

United Breaks Guitars

and $1,200 in flight vouchers; when Carroll asked that his compensation be given to another, similarly affected customer, United chose instead to donate $3,000 View Details

Keywords: by Julia Hanna

Research Summary

Health-care Applications

Active postmarketing drug surveillance. There is substantial interest within the U.S. health community and among health policymakers in developing a surveillance system that scans public health databases in order to proactively detect potential drug safety... View Details

07 Feb 2022
Research & Ideas

Digital Transformation: A New Roadmap for Success

encourages the psychological safety necessary for cultivating a growth mindset among employees. To nurture that sense of shared purpose, as well as customer-centric thinking, participants described how they... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards

31 Oct 2018
What Do You Think?

What is the Function of Fear in Leadership?

upon what she has found in that work. Specifically, her concern is the degree to which fear—fear of not being included, fear of appearing ignorant, fear of being ignored, fear of being the "skunk at the garden party,"—destroys teamwork,... View Details

Keywords: by James Heskett

14 Feb 2023
HBS Case

Is Sweden Still 'Sweden'? A Liberal Utopia Grapples with an Identity Crisis

successful for liberal and moderate governments—not in spite of one of the highest tax levels in western Europe and Scandinavia, but because of it, Spar says. (As a former prime minister said, “Entrepreneurs have the courage to jump”... View Details

Keywords: by Lane Lambert

01 Dec 2006
What Do You Think?

How Important Is Quality of Labor? And How Is It Achieved?

to take the initiative to risk one's safety to cross a border to support one's family a positive indicator of the... View Details

Keywords: by by Jim Heskett

03 Oct 2005
Research & Ideas

The Truck Driver Who Reinvented Shipping

addition, since McLean's trailers were fully enclosed and secure, they were safe from pilferage and damage, which were considered costs of business in the traditional shipping industry. The safety of McLean's trailers also enabled... View Details

Keywords: by Anthony J. Mayo & Nitin Nohria; Manufacturing; Transportation; Aerospace

24 Jan 2011
HBS Case

Terror at the Taj

recover after the attacks. Underlying this framework is a central conundrum: Why did the Taj employees stay at their posts, jeopardizing their safety in order to save hotel guests? And is this level of... View Details

Keywords: by Julia Hanna; Accommodations

November 1994
Case

Dow Corning and the Breast Implant Controversy (A)

By: Willis M. Emmons III, Monica Brand and Greg Keller

In early 1994, Dow Corning Corp. debates whether to participate in a proposed $4.2 billion product liability settlement. Specifically, the firm must decide whether to contribute $2 billion to end a class action suit filed by women suffering from connective tissue... View Details

Keywords: Safety; Ethics; Health Disorders; Government Legislation; Crime and Corruption; Legal Liability; Risk and Uncertainty; Business Strategy; Communication Strategy; Lawsuits and Litigation; Health Industry; Beauty and Cosmetics Industry

August 2024
Case

Oculii

By: Andy Wu and Lucas Defilippo

It was a bright June day in 2016. Steven Hong, co-founder and COO of Oculii had just signed a letter of intent agreeing to a 51% stake acquisition by Nexteer Automotive, a global steering and driveline supplier company that developed advanced driver assistance systems... View Details

Keywords: Automotive; Autonomous Vehicles; Wireless Communications; Mergers and Acquisitions; Communication Intention and Meaning; Intellectual Property; Growth Management; Negotiation Deal; Supply Chain; Auto Industry; Technology Industry

17 Sep 2019
Cold Call Podcast

How a New Leader Broke Through a Culture of Accuse, Blame, and Criticize

Keywords: Re: Amy C. Edmondson; Health

September 2009
Case

The Risk Management Foundation of the Harvard Medical Institutions, Inc.

By: Richard M.J. Bohmer, Stephen P. Bradley and Natalie Kindred

Through its uniquely proactive approach to medical malpractice risk management, the Risk Management Foundation (RMF) has decreased claims—and premiums—for the Harvard hospitals it insures. The RMF is the captive medico-legal insurer of the Harvard medical institutions... View Details

Keywords: Cost Management; Insurance; Health Care and Treatment; Risk Management; Performance Improvement; Safety; Health Industry; Insurance Industry; Boston