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    Lauren H. Cohen

    Lauren Cohen is the L.E. Simmons Professor in the Finance & Entrepreneurial Management Units at Harvard Business School and a Research Associate at the National Bureau of Economic Research. He is an Editor of the Review of Financial... View Details

    Keywords: investment banking industry; investment banking industry; investment banking industry; investment banking industry; investment banking industry; investment banking industry
    • February 2007 (Revised May 2008)
    • Supplement

    Bancaja: Developing Customer Intelligence (B)

    In 1996, CEO Fernando Garcia Checa wanted to make customer analytics a part of Bancaja's new strategy. Bancaja, a savings bank based in Valencia, Spain, was expanding and wanted to exploit customer information to increase commercial effectiveness. At the same time, it... View Details
    Keywords: Customer Relationship Management; Credit Cards; Analytics and Data Science; Knowledge Use and Leverage; Marketing Strategy; Banking Industry; Spain
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    • 02 Apr 2008
    • Research & Ideas

    Four Companies that Conquered America

    company does not have a strong presence in the USA. So how do you penetrate the U.S. market? The annals of business are littered with foreign companies that have never quite succeeded in the USA. But here are four companies that have. Each carries a special lesson. 1.... View Details
    Keywords: by John Quelch
    • March 2009
    • Journal Article

    Does Individual Performance Affect Entrepreneurial Mobility? Empirical Evidence from the Financial Analysis Market

    By: Boris Groysberg, Ashish Nanda and M. Julia Prats
    Our paper contributes to the studies on the relationship between workers' human capital and their decision to become self-employed as well as their probability to survive as entrepreneurs. Analysis from a panel data set of research analysts in investment banks over... View Details
    Keywords: Entrepreneurship; Investment Banking; Retention; Human Capital; Performance Effectiveness; Banking Industry
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    • February 2007 (Revised May 2007)
    • Case

    Bancaja: Developing Customer Intelligence (A)

    In 1996, CEO Fernando Garcia Checa wanted to make customer analytics a part of Bancaja's new strategy. Bancaja, a savings bank based in Valencia, Spain, was expanding and wanted to exploit customer information to increase commercial effectiveness. At the same time, it... View Details
    Keywords: Customer Relationship Management; Banking Industry; Spain
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    • May 1993
    • Case

    Alan Stein

    By: Carl S. Sloane, Shoshana Zuboff and R.Keith Giarman
    Deals with issues of adult and career development at mid-life. Describes the career and personal history of an adult male, choice points in his life, and how he made critical career and personal choices. Focuses in on his decision to "retire" from Goldman, Sachs at an... View Details
    Keywords: Transition; Decision Choices and Conditions; Personal Development and Career; Retirement; Satisfaction
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    • 10 Apr 2020
    • News

    Managing the Liquidity Crisis

    • November 2012 (Revised September 2013)
    • Case

    Restructuring at Nova Chemical Corporation (Abridged)

    By: Scott P. Mason
    Management of a diversified chemicals company faces two financial decisions: whether to finance a major investment in new production facilities for its rapidly expanding Environmental Products Division, and whether to sell a more slowly growing non-specialty chemicals... View Details
    Keywords: Restructuring; Decision Choices and Conditions; Chemicals; Environmental Sustainability; Corporate Finance; Chemical Industry
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    • April 2025 (Revised April 2025)
    • Case

    JPMorganChase: Leadership in the Age of GenAI

    By: Iavor I. Bojinov, Karim R. Lakhani and David Lane
    This case study examines JPMorgan Chase's (JPMC) journey in adopting and implementing Generative AI (GenAI) following the release of ChatGPT. It outlines JPMC's initial cautious approach focused on data security, followed by strategic investments in internal platforms... View Details
    Keywords: Banks and Banking; Governance Controls; Information Technology; AI and Machine Learning; Analytics and Data Science; Cybersecurity; Digital Platforms; Digital Transformation; Information Management; Information Infrastructure; Technology Adoption; Job Cuts and Outsourcing; Knowledge Management; Knowledge Sharing; Leading Change; Growth and Development Strategy; Marketing; Product Development; Performance Improvement; Customization and Personalization; Financial Services Industry; United States
    Related
    • May 2022
    • Case

    Rawbank's Illico Cash: Can 'Fast Money' Overcome Cash Dependency in the DRC?

    By: Lauren Cohen and Grace Headinger
    Thomas de Dreux-Brézé, the Head of Strategy and Project Management at Rawbank Congo in the Democratic Republic of the Congo (DRC), was perplexed as he reviewed annual adoption rates for the bank’s launch of Illico Cash 2.0. As the bank’s mobile money app, Illico Cash... View Details
    Keywords: Fintech; Inflation; Deflation; Rural; Urban; Emerging Market; Mobile Technology; Finance; Money; Inflation and Deflation; Business Growth and Maturation; Decision Choices and Conditions; Demographics; Developing Countries and Economies; Corporate Entrepreneurship; Behavioral Finance; Currency; Banks and Banking; Commercial Banking; Financial Strategy; Rural Scope; Urban Scope; Innovation Strategy; Emerging Markets; Network Effects; Consumer Behavior; Mobile and Wireless Technology; Technology Adoption; Banking Industry; Banking Industry; Banking Industry; Congo, Democratic Republic of the
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    • 26 Sep 2016
    • Blog Post

    An Interview with Corporate Relations Director, Kurt Piemonte

    roles in Asia. I also serve as the office liaison for the investment banks that seek to hire HBS talent. I worked in U.S. immigration law for many years before joining HBS so I provide basic immigration... View Details
    Keywords: All Industries
    • July 2021
    • Case

    Bessemer Venture Partners: Century Fund

    By: Jo Tango and Alys Ferragamo
    In July of 2021, Bessemer Venture Partners (BVP) contemplated the future of its growth investing practice, known as “Century.” While still relatively new as a focused initiative, BVP’s growth investing already had significant momentum. The fund’s investment pace had... View Details
    Keywords: Leveraged Buyouts; Financial Institutions; Growth and Development Strategy; Investment Banking; Competitive Strategy; Public Sector; Venture Capital; Private Equity; Acquisition
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    • March 2010 (Revised March 2010)
    • Case

    Looking for Opportunity in Adversity: Iqbal Quadir and Grameenphone (A)

    By: Bhaskar Chakravorti and David Lane
    Iqbal Quadir, a former New York investment banker, set about to bring universal telecommunications to his native Bangladesh. He was convinced that, GSM, the same advanced wireless technology that penetrated developed countries in Europe was also the right solution for... View Details
    Keywords: Decisions; Personal Development and Career; Entrepreneurship; Problems and Challenges; Wireless Technology; Telecommunications Industry; Bangladesh
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      Laura Alfaro

      Laura Alfaro is the Warren Alpert Professor of Business Administration. At Harvard since 1999, she served as Minister of National Planning and Economic Policy in Costa Rica from 2010-2012, taking a leave from HBS. She is Co-Editor of the Journal of International... View Details

      • October 2005
      • Case

      Tad Piper and Piper Jaffray

      By: William W. George and Andrew N. McLean
      In 2005, Tad Piper reflects on the successful spin-off from US Bancorp of Piper Jaffray, the investment bank founded by his grandfather. Profiles the development of Piper Jaffray from a Midwestern brokerage house to a national, diversified financial services firm. In... View Details
      Keywords: Crisis Management; Leadership Style; Management Style; Leadership; Growth and Development Strategy; Financial Services Industry
      Related
      • 07 Nov 2007
      • News

      Avoiding a Succession Crisis

      • 06 Aug 2007
      • Research & Ideas

      High Hills, Deep Poverty: Explaining Civil War in Nepal

      to prevent them. "The main conclusion from this whole stream of research is that investing in poverty reduction strategies not only has direct economic benefits but also political benefits," says Lakshmi Iyer, a Harvard Business... View Details
      Keywords: by Martha Lagace
      • March 2009 (Revised November 2009)
      • Supplement

      Washington Mutual's Covered Bonds Courseware

      By: Daniel Baird Bergstresser, Robin Greenwood and James Quinn
      Washington Mutual issues 6 billion Euro of covered bonds in 2006. The objective of the case is to ask whether these bonds are mispriced in late 2008. The case is set in September 20008, and Washington Mutual is facing considerable distress due to mounting losses on its... View Details
      Keywords: Banks and Banking; Bonds; Education; Information; Banking Industry
      Related
      • 2010
      • Working Paper

      A Behavioral Model of Demandable Deposits and Its Implications for Financial Regulation

      By: Julio J. Rotemberg
      A model is developed that rationalizes contracts that give depositors the right to obtain funds on demand even when depositors intend to use these funds for consumption in the future. This is explained by depositor overoptimism regarding their own ability to collect... View Details
      Keywords: Banks and Banking; Insurance; Governing Rules, Regulations, and Reforms; Policy; Consumer Behavior; Financial Services Industry
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      • June 1998 (Revised August 2001)
      • Case

      Wells Fargo Online Financial Services (A)

      By: Robert S. Kaplan and Nicole Tempest
      Wells Fargo, the industry leader in electronic banking, has implemented a Balanced Scorecard in its online financial services group (OFS) to track and measure performance. The OFS group develops and supports services that allow existing and future banking customers to... View Details
      Keywords: Balanced Scorecard; Internet and the Web; Corporate Entrepreneurship; Corporate Strategy; Performance Evaluation; Finance; Change; Situation or Environment; Measurement and Metrics; Banking Industry; Banking Industry
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