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  • February 2007 (Revised May 2007)
  • Case

Bancaja: Developing Customer Intelligence (A)

In 1996, CEO Fernando Garcia Checa wanted to make customer analytics a part of Bancaja's new strategy. Bancaja, a savings bank based in Valencia, Spain, was expanding and wanted to exploit customer information to increase commercial effectiveness. At the same time, it... View Details
Keywords: Customer Relationship Management; Banking Industry; Spain
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    Lauren H. Cohen

    Lauren Cohen is the L.E. Simmons Professor in the Finance & Entrepreneurial Management Units at Harvard Business School and a Research Associate at the National Bureau of Economic Research. He is an Editor of the Review of Financial... View Details

    Keywords: investment banking industry; investment banking industry; investment banking industry; investment banking industry; investment banking industry; investment banking industry
    • January 2010 (Revised October 2011)
    • Case

    The Congressional Oversight Panel's Valuation of the TARP Warrants (A)

    By: Carliss Y. Baldwin
    The Congressional Oversight Panel wants to value the warrants issued to the government in connection with the TARP investments of 2008, in order to increase the transparency of options repurchases. The case describes the methodology used to value the warrants. Students... View Details
    Keywords: Financial Crisis; Asset Pricing; Financial Instruments; Investment; Business and Government Relations; Mathematical Methods; Valuation; Banking Industry; Banking Industry; United States
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    • February 2007 (Revised May 2008)
    • Supplement

    Bancaja: Developing Customer Intelligence (B)

    In 1996, CEO Fernando Garcia Checa wanted to make customer analytics a part of Bancaja's new strategy. Bancaja, a savings bank based in Valencia, Spain, was expanding and wanted to exploit customer information to increase commercial effectiveness. At the same time, it... View Details
    Keywords: Customer Relationship Management; Credit Cards; Analytics and Data Science; Knowledge Use and Leverage; Marketing Strategy; Banking Industry; Spain
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    • February 2002 (Revised September 2002)
    • Case

    Competition in Japanese Financial Markets, 2002

    By: Tarun Khanna and Louis P. DiLorenzo, Jr
    In early 2002, Japan, the world's largest economy, had been mired in a decade-long recession. A range of stimulus packages had failed to work their magic. The "Big Bang" financial deregulation reforms announced in 1998 had not quite produced the economic boom that the... View Details
    Keywords: Risk and Uncertainty; Competition; Investment Banking; Financial Markets; Globalization; Financial Crisis; Commercial Banking; Banking Industry; Japan
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    • March 2009
    • Journal Article

    Does Individual Performance Affect Entrepreneurial Mobility? Empirical Evidence from the Financial Analysis Market

    By: Boris Groysberg, Ashish Nanda and M. Julia Prats
    Our paper contributes to the studies on the relationship between workers' human capital and their decision to become self-employed as well as their probability to survive as entrepreneurs. Analysis from a panel data set of research analysts in investment banks over... View Details
    Keywords: Entrepreneurship; Investment Banking; Retention; Human Capital; Performance Effectiveness; Banking Industry
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    • 02 Apr 2008
    • Research & Ideas

    Four Companies that Conquered America

    company does not have a strong presence in the USA. So how do you penetrate the U.S. market? The annals of business are littered with foreign companies that have never quite succeeded in the USA. But here are four companies that have. Each carries a special lesson. 1.... View Details
    Keywords: by John Quelch
    • 26 Sep 2016
    • Blog Post

    An Interview with Corporate Relations Director, Kurt Piemonte

    roles in Asia. I also serve as the office liaison for the investment banks that seek to hire HBS talent. I worked in U.S. immigration law for many years before joining HBS so I provide basic immigration... View Details
    Keywords: All Industries
    • November 2012 (Revised September 2013)
    • Case

    Restructuring at Nova Chemical Corporation (Abridged)

    By: Scott P. Mason
    Management of a diversified chemicals company faces two financial decisions: whether to finance a major investment in new production facilities for its rapidly expanding Environmental Products Division, and whether to sell a more slowly growing non-specialty chemicals... View Details
    Keywords: Restructuring; Decision Choices and Conditions; Chemicals; Environmental Sustainability; Corporate Finance; Chemical Industry
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    • April 2025 (Revised April 2025)
    • Case

    JPMorganChase: Leadership in the Age of GenAI

    By: Iavor I. Bojinov, Karim R. Lakhani and David Lane
    This case study examines JPMorgan Chase's (JPMC) journey in adopting and implementing Generative AI (GenAI) following the release of ChatGPT. It outlines JPMC's initial cautious approach focused on data security, followed by strategic investments in internal platforms... View Details
    Keywords: Banks and Banking; Governance Controls; Information Technology; AI and Machine Learning; Analytics and Data Science; Cybersecurity; Digital Platforms; Digital Transformation; Information Management; Information Infrastructure; Technology Adoption; Job Cuts and Outsourcing; Knowledge Management; Knowledge Sharing; Leading Change; Growth and Development Strategy; Marketing; Product Development; Performance Improvement; Customization and Personalization; Financial Services Industry; United States
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    • May 1993
    • Case

    Alan Stein

    By: Carl S. Sloane, Shoshana Zuboff and R.Keith Giarman
    Deals with issues of adult and career development at mid-life. Describes the career and personal history of an adult male, choice points in his life, and how he made critical career and personal choices. Focuses in on his decision to "retire" from Goldman, Sachs at an... View Details
    Keywords: Transition; Decision Choices and Conditions; Personal Development and Career; Retirement; Satisfaction
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    • 10 Apr 2020
    • News

    Managing the Liquidity Crisis

    • December 2016 (Revised December 2018)
    • Case

    From Start-Up to Grown-Up Nation: The Future of the Israeli Innovation Ecosystem

    By: Elie Ofek and Margot Eiran
    In June 2016, Benjamin (Bibi) Netanyahu, Prime Minister of Israel, wrestled with how to sustain Israel’s strong innovation track record and the country’s reputation as the “startup nation.” Despite the economic miracle the country had wrought since its founding, he... View Details
    Keywords: Israel; Israeli Start-up Nation; Innovation Economy; Entrepreneurial Mindset; Scaling-up; Unicorns; Innovation Clusters; High-tech; Innovation Management; Multinational Corporation R＆D Centers; Social Equality; Two-tier Economy; Liberalizing An Economy; Foreign Investment; Military Service; Quality Of Human Capital; Socioeconomic Gaps; Labor Force Participation; Government Initiatives; Innovation and Management; Entrepreneurship; Venture Capital; Business Startups; Government and Politics; Economy; Equality and Inequality; Education; Resource Allocation; Globalization; Israel
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    • May 2022
    • Case

    Rawbank's Illico Cash: Can 'Fast Money' Overcome Cash Dependency in the DRC?

    By: Lauren Cohen and Grace Headinger
    Thomas de Dreux-Brézé, the Head of Strategy and Project Management at Rawbank Congo in the Democratic Republic of the Congo (DRC), was perplexed as he reviewed annual adoption rates for the bank’s launch of Illico Cash 2.0. As the bank’s mobile money app, Illico Cash... View Details
    Keywords: Fintech; Inflation; Deflation; Rural; Urban; Emerging Market; Mobile Technology; Finance; Money; Inflation and Deflation; Business Growth and Maturation; Decision Choices and Conditions; Demographics; Developing Countries and Economies; Corporate Entrepreneurship; Behavioral Finance; Currency; Banks and Banking; Commercial Banking; Financial Strategy; Rural Scope; Urban Scope; Innovation Strategy; Emerging Markets; Network Effects; Consumer Behavior; Mobile and Wireless Technology; Technology Adoption; Banking Industry; Banking Industry; Banking Industry; Congo, Democratic Republic of the
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      Laura Alfaro

      Laura Alfaro is the Warren Alpert Professor of Business Administration. At Harvard since 1999, she served as Minister of National Planning and Economic Policy in Costa Rica from 2010-2012, taking a leave from HBS. She is Co-Editor of the Journal of International... View Details

      • October 2005
      • Case

      Tad Piper and Piper Jaffray

      By: William W. George and Andrew N. McLean
      In 2005, Tad Piper reflects on the successful spin-off from US Bancorp of Piper Jaffray, the investment bank founded by his grandfather. Profiles the development of Piper Jaffray from a Midwestern brokerage house to a national, diversified financial services firm. In... View Details
      Keywords: Crisis Management; Leadership Style; Management Style; Leadership; Growth and Development Strategy; Financial Services Industry
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      • March 2010 (Revised March 2010)
      • Case

      Looking for Opportunity in Adversity: Iqbal Quadir and Grameenphone (A)

      By: Bhaskar Chakravorti and David Lane
      Iqbal Quadir, a former New York investment banker, set about to bring universal telecommunications to his native Bangladesh. He was convinced that, GSM, the same advanced wireless technology that penetrated developed countries in Europe was also the right solution for... View Details
      Keywords: Decisions; Personal Development and Career; Entrepreneurship; Problems and Challenges; Wireless Technology; Telecommunications Industry; Bangladesh
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      • 07 Nov 2007
      • News

      Avoiding a Succession Crisis

      • 06 Aug 2007
      • Research & Ideas

      High Hills, Deep Poverty: Explaining Civil War in Nepal

      to prevent them. "The main conclusion from this whole stream of research is that investing in poverty reduction strategies not only has direct economic benefits but also political benefits," says Lakshmi Iyer, a Harvard Business... View Details
      Keywords: by Martha Lagace
      • March 2009 (Revised November 2009)
      • Supplement

      Washington Mutual's Covered Bonds Courseware

      By: Daniel Baird Bergstresser, Robin Greenwood and James Quinn
      Washington Mutual issues 6 billion Euro of covered bonds in 2006. The objective of the case is to ask whether these bonds are mispriced in late 2008. The case is set in September 20008, and Washington Mutual is facing considerable distress due to mounting losses on its... View Details
      Keywords: Banks and Banking; Bonds; Education; Information; Banking Industry
      Related