Publications

03 Jul 2008
What Do You Think?

Are Followers About to Get Their Due?

Sameer Kamat asked whether Kellerman's categorization over-simplifies the issue and opines that "these are transient states that followers pass through in their careers." Sujeet Prabhu observed that "The five types of... View Details

Keywords: by Jim Heskett

June 1991
Case

Continental Carriers, Inc.

By: W. Carl Kester

A U.S. trucking company is considering using debt for the first time to acquire another company. The directors of the company are divided in their opinion of the likely impact of leverage on Continental Carriers' performance. Their differences must be reconciled and a... View Details

Keywords: Debt Securities; Financing and Loans; Acquisition; Borrowing and Debt; Equity; Transportation Industry; United States

November 1978 (Revised December 1979)
Case

Federal Express (C)

The Marketing Director for Federal Express, a fast growing freight airline specializing in small packages, must select a strategy to achieve a big sales increase for one of the company's services. First he must decide on the relative emphasis to place between... View Details

Keywords: Product Marketing; Sales; Air Transportation Industry; Service Industry; United States

June 2019 (Revised February 2020)
Case

Eric Hawkins Leading Agile Teams @ Digitally-Born AppFolio (A)

By: Tsedal Neeley, Paul Leonardi and Michael Norris

Eric Hawkins, director of engineering at AppFolio—a digital technology firm that offered cloud-based business software to small and medium sized companies—was shocked by an unusual request from his senior leadership team. Could Hawkins and one of his agile teams build... View Details

Keywords: Values; Agile; Vision; Corporate Culture; Leadership; Values and Beliefs; Organizational Culture; Decision Choices and Conditions; Digital Transformation; Technology Industry; United States; California

24 Nov 2003
Research & Ideas

Boards and Corporate Governance: A Balanced Scorecard Approach

compensation to performance, as they often fail to rein in pay when performance suffers. · Expectations placed on board members have increased. Most notably, Sarbanes-Oxley and the new listing requirements of the public exchanges have... View Details

Keywords: Re: Robert S. Kaplan & Krishna G. Palepu

30 Aug 2010
Research & Ideas

Turning Employees Into Problem Solvers

annually in the United States equaled the crash of one fully loaded 747 airplane every one-and-a-half days. “At first, these campaigns are great—they bolster the frequency with which solutions are shared by a significant margin....[But]... View Details

Keywords: by Julia Hanna; Health

10 Sep 2001
Research & Ideas

Do You Have Change Fatigue?

know-it-all leaders unnecessary for successful change, they often muck it up. Echoing Garvin, Rosabeth Moss Kanter notes that it's very difficult for leaders to spell out in advance precisely what the future state should look like—so many... View Details

Keywords: by Nick Morgan

2012
Other Unpublished Work

Lost in the Clouds: The Impact of Copyright Scope on Investment in Cloud Computing Ventures

By: Josh Lerner and Greg Rafert

Our analysis seeks to understand the impact of changes in copyright scope on investment in new firms. We begin by analyzing the investment effects of the Cartoon Network, et al. v. Cablevision decision in the U.S. and court rulings in France and Germany on venture... View Details

Keywords: Technological Innovation; Venture Capital; Internet and the Web; Investment; Business Startups; Copyright; France; Germany; United States; European Union

Read Now

11 Oct 2016
First Look

October 11, 2016

that the effect is predominantly driven by innovators located in the states passing the reforms. Tort laws have the strongest impact in medical fields in which the probability of facing a malpractice claim is the largest, and they do not... View Details

Keywords: Sean Silverthorne

10 Oct 2011
Research & Ideas

Retailing Revolution: Category Killers on the Brink

retailers that can see this trend coming and react quickly enough, this upheaval is survivable. But those slow to register the tsunami wave on the horizon stand to be swept away. As retailing entered the new century, this slowing was hard... View Details

Keywords: by Rajiv Lal & Jose B. Alvarez; Retail

25 Nov 2008
News

Saving Citi May Create More Fear

09 Dec 2008
News

Washington Takes Risks With Its Auto Bailout Plans

15 Mar 2009
News

Is It Time to Retrain B-Schools?

25 Mar 2009
News

When Did Your Dreams Come True?

February 2003 (Revised May 2003)
Case

Accel Partners' European Launch

By: G. Felda Hardymon and Josh Lerner

In spring 2001, with the venture market crashing all around, the London office of Accel Partners, a major west coast venture capital firm, needs to make a decision about investing in an Irish software company. As the first investment of the new European operation, the... View Details

Keywords: Investment; Growth and Development Strategy; Venture Capital; Global Strategy; Decision Choices and Conditions; Expansion; Management Practices and Processes; Partners and Partnerships; Financial Services Industry; London; United States