Publications

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  • January–February 2017
  • Article

The Truth about Blockchain

By: Marco Iansiti and Karim R. Lakhani
Contracts, transactions, and records of them provide critical structure in our economic system, but they haven’t kept up with the world’s digital transformation. They’re like rush-hour gridlock trapping a Formula 1 race car. Blockchain promises to solve this problem.... View Details
Keywords: Technological Innovation; Technology Adoption; Information Management; Information Technology Industry
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  • 10 Mar 2016
  • News

Obama’s legacy of tech innovation

    Felix Oberholzer-Gee

    Felix Oberholzer-Gee is the Andreas Andresen Professor of Business Administration at Harvard Business School. An award-winning instructor, his academic work and consulting are focused on competitive strategy and the effects of digital technology on corporate... View Details

    Keywords: media; professional services; manufacturing; advertising
    • February 2023
    • Supplement

    Coats Dyehouse Management

    By: Willy C. Shih
    Coats, the largest thread maker in the world, transformed its business to digital colour measurement so that it could respond better to customer demand in the garment industry for rapid product cycles and more fragmented colour choices. Its embrace of digital colour... View Details
    Keywords: Inventory Management; Supply Chain; Inventory; Supply Chain Management; Operations; Apparel and Accessories Industry; Asia
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    • October 2018
    • Case

    Booking.com

    By: Stefan Thomke and Daniela Beyersdorfer
    The case reveals how Booking.com has become the world's leading travel accommodation platform. The company has put online experimentation at the heart of how it designs digital experiences for its customers and partners. To unlock the potential of large-scale testing,... View Details
    Keywords: Travel; Product Innovation; Experimentation; A/B Testing; User Experience Design; Product Development; Product Design; Innovation and Management; Transformation; Information Technology; Digital Transformation; Travel Industry
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    • Fall 2023
    • Article

    Infringing Use as a Path to Legal Consumption: Evidence from a Field Experiment

    By: Hong Luo and Julie Holland Mortimer
    Digitization has transformed how users find and use copyrighted goods, but many existing legal options remain difficult to access, possibly leading to infringement. In a field experiment, we contact firms that are caught infringing on expensive digital images. Emails... View Details
    Keywords: Copyright Infringement; Field Experiment; Copyright; Lawfulness
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    • 27 Apr 2016
    • Research & Ideas

    How the FBI Reinvented Itself After 9/11

    President George W. Bush expanded the FBI’s mission with a single question for Mueller: What was the FBI doing to prevent the next terrorist attack? And just like that, the brand-new director of the FBI had to figure out how to transform... View Details
    Keywords: by Carmen Nobel
    • November 2003 (Revised December 2003)
    • Case

    Enabling Business Strategy with IT at the World Bank

    By: F. Warren McFarlan and Brian DeLacey
    World Bank IT provides services (communications, applications, video conferencing, knowledge sharing, distance learning, information sharing, client commerce, crisis management, etc.) on a global basis to the poorest countries in the globe via satellites. This case... View Details
    Keywords: Information Infrastructure; Globalized Economies and Regions; Information Technology; Global Strategy; Business Strategy; Banks and Banking; Banking Industry
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    • July 2024
    • Case

    Freelancer, Ltd.

    By: Christopher Stanton, Karim R. Lakhani, Jin Hyun Paik and Nina Cohodes
    Over the course of the 2010s, the rapid advancement of mobile technologies and the rise of online freelancing platforms seemed to portend a radical transformation of labor markets into on-demand, flexible talent pools. Even though several Fortune 500... View Details
    Keywords: Freelancers; Labor Markets; Internet and the Web; Digital Platforms; Corporate Entrepreneurship; Human Capital; Change Management; Globalized Firms and Management; Employment; Global Range; Employment Industry
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    • 10 Mar 2020
    • News

    Competing in the Age of A.I. — Interview with Marco Iansiti and Karim R. Lakhani

      Jill J. Avery

      Dr. Jill Avery is a Senior Lecturer of Business Administration and C. Roland Christensen Distinguished Management Educator in the marketing unit at Harvard Business School. She is a respected authority on branding and brand management, customer relationship... View Details

      Keywords: consumer products; arts; advertising; automobiles; retailing; fashion; hotels ＆ motels; food; beverage
      • 2019
      • Working Paper

      Infringing Use as a Path to Legal Consumption: Evidence from a Field Experiment

      By: Hong Luo and Julie Holland Mortimer
      Digitization has transformed how users find and use copyrighted goods, but many existing legal options remain difficult to access, possibly leading to infringement. In a field experiment, we contact firms that are caught infringing on expensive digital images. Emails... View Details
      Keywords: Copyright Infringement; Field Experiment; Intellectual Property; Lawfulness
      Related
      • Jan 01 2020
      • Article

      AI, Transformation, and the Management Challenge

      • December 2022
      • Supplement

      Freelancer, Ltd. Case Supplement

      By: Christopher Stanton, Karim R. Lakhani, Jin Hyun Paik and Nina Cohodes
      Over the course of the 2010s, the rapid advancement of mobile technologies and the rise of online freelancing platforms seemed to portend a radical transformation of labor markets into on-demand, flexible talent pools. Even though several Fortune 500 companies,... View Details
      Keywords: Labor Markets; Freelancers; Change Management; Corporate Entrepreneurship; Globalized Firms and Management; Human Capital; Employment; Digital Platforms; Global Range; Adoption; Governing Rules, Regulations, and Reforms; Growth and Development Strategy; Computer Industry; Electronics Industry; Employment Industry; Information Industry; Australia; United States; Philippines
      Related
      • Jul 08 2021
      • Interview

      As Customers Change, Marketing Must Change, Too

      • Aug 31 2022
      • Testimonial

      Beginning a Leadership Journey

        C. Fritz Foley

        C. Fritz Foley is the André R. Jakurski Professor of Business Administration. Foley’s research focuses on corporate finance and the role of the CFO, and he currently teaches Corporate Financial Operations, a second-year MBA elective course he created. He also... View Details

        • TeachingInterests

        Designing and Executing Corporate Revitalization

        By: Ranjay Gulati
        Given today's turbulent environment, business leaders are seeking a new path to success for their companies. But while many firms talk about transforming themselves around current trends such as digitization and remote work, most struggle when it comes to... View Details
        • Jun 13 2017
        • Testimonial

        Understanding Today's Marketing Challenges

          Linda A. Hill

          Linda A. Hill is the Wallace Brett Donham Professor of Business Administration at the Harvard Business School and Faculty Chair of the Leadership Initiative. Hill is regarded as one of the top experts on leadership and innovation. Hill is... View Details