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  • 11 May 2009
  • Research & Ideas

The IT Leader’s Hero Quest

careers at the Harvard Business School, we discovered that the turnover of CIOs ran at around 30 to 40 percent per year. As a result of our research, we described the driving cause as the rapid change of IT through the operation of... View Details
Keywords: by Martha Lagace
  • March 2018 (Revised September 2019)
  • Case

Chewy.com (A)

By: Jeffrey F. Rayport and Matthew G. Preble
In late 2013, Ryan Cohen, cofounder and CEO of online pet products retailer Chewy.com, faces a “bet the company decision”—whether to stay with a third-party logistics provider (3PL) for all of its e-commerce fulfillment or to take the function in house. Cohen worries... View Details
Keywords: Pet Food; Pet Products; Retail; Growth and Development Strategy; Service Operations; Decision Choices and Conditions; E-commerce; Retail Industry; Service Industry; Florida; United States
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  • 08 Feb 2024
  • Blog Post

African American Student Union Spotlight on Joint Degrees

Microsoft, I spent a few years exploring entrepreneurship, both on the operator side – joining and founding startups in the crypto space – and on the investor side as a Venture Partner and mentor at firms including Bessemer and A16z.... View Details
  • 22 Dec 2020
  • News

Dove: Maintaining a Brand with Purpose

  • Web

The New Role for Government & NGOs - Institute For Strategy And Competitiveness

implementing new shared value business models Governments Tax and regulate business; operate social programs Make platform investments and support shared value strategies; regulate to encourage shared value solutions Companies Donate to... View Details
  • Web

Published CSV Cases - Institute For Strategy And Competitiveness

retail drugstores and 215,000 employees operating in 47 states in 2015. Since 2006, the company had been expanding its role in health care, moving beyond traditional drugstore alone. In 2014, reflecting its new approach, the company... View Details
  • Web

Research - Health Care

health care delivery: rapidly growing costs, inconsistent quality, and inadequate and unequal access to primary and other types of care. However, if retailers and health systems were to form strong... Load More Initiative Leadership Robert S. Huckman Technology and... View Details
  • February 2011 (Revised August 2011)
  • Case

Brazil: Leading the BRICs?

By: Arthur A. Daemmrich and Aldo Musacchio
Brazil's new president, Dilma Rousseff, had announced plans to sustain GDP growth above 5% annually and continue the country's leadership role among emerging economies. Between 2003 and 2010, Brazil benefited from strong economic growth and stable policies under the... View Details
Keywords: Developing Countries and Economies; Intellectual Property; Infrastructure; Economic Growth; Trade; International Relations; Economic Systems; Globalization; Corporate Strategy; Brazil; Russia; India; China; United States
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  • June 2013 (Revised January 2016)
  • Case

Château Margaux: Launching the Third Wine

By: Elie Ofek and Eric E. Vogt
Château Margaux, one of only five prestigious estates in the Bordeaux Medoc wine region to have been classified as a "first-growth", is facing a host of strategic decisions in early 2013. Up until this point the estate had been selling two red wines, a first wine whose... View Details
Keywords: New Product Launch; Marketing Plan; Brand Management; Go To Market Strategy; Channels Of Distribution; Wine Industry; Marketing Strategy; Distribution Channels; Product Launch; Brands and Branding; Agriculture and Agribusiness Industry; Food and Beverage Industry; France
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  • 16 Aug 2018
  • News

Working with a Giver’s Spirit

half that of traditional pawnshops; and Rappler, the Philippines’ last independent news outlet and where Ayala also serves as chairman of the board. “At Hatchd, it’s kind of like we’re professional cofounders,” he says. Ko, who is now Asia lead for Zipline... View Details
Keywords: Constantine von Hoffman
  • 2024
  • Working Paper

What Makes Players Pay? An Empirical Investigation of In-Game Lotteries

By: Tomomichi Amano and Andrey Simonov
In 2020, gamers spent more than $15 billion on loot boxes, lotteries of virtual items in video games. Paid loot boxes are contentious. Game producers argue that loot boxes complement the gameplay and expenditures on loot boxes reflect players’ enjoyment of the game.... View Details
Keywords: Consumer Behavior; Policy; Games, Gaming, and Gambling; Product Design; Ethics; Governing Rules, Regulations, and Reforms; Video Game Industry
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  • 08 May 2023
  • Research & Ideas

How Trump’s Anti-Immigrant Rhetoric Crushed Crowdfunding for Minority Entrepreneurs

case normally. That is likely driven by the algorithms used, which tend to pick up on momentum, Kerr says. Given this research, platform operators could keep an eye out for this trend and look at ways of compensating for it in the... View Details
Keywords: by Scott Van Voorhis
  • 31 Jan 2014
  • Working Paper Summaries

The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay

Keywords: by Hummy Song, Anita L. Tucker & Karen L. Murrell; Health
  • Web

HBS - Financials | Financial Highlights

Activity & Cash Flows Consolidated Balance Sheet Supplemental Financial Information Financial Highlights Operating revenues decreased 7 percent to $805 million, while operating expenses declined 6 percent to... View Details
  • Web

HBS - Financials | Supplemental Financial Information

Consolidated Balance Sheet Supplemental Financial Information Supplemental Financial Information Revenues HBS funds its operations with cash from three primary sources: MBA tuition and fees, earned income from Harvard Business Publishing... View Details
  • 18 Dec 2013
  • HBS Case

Lessons from the Lance Armstrong Cheating Scandal

over others. With Armstrong's great wealth, he was able to put together a much more sophisticated doping operation than less successful cyclists. By contrast, Armstrong's teammate Tyler Hamilton made no such excuses when he testified two... View Details
Keywords: by Michael Blanding; Sports
  • 11 Mar 2001
  • Research & Ideas

Merchants to Multinationals: British Trading Companies in the Nineteenth and Twentieth Centuries

with Britain which made the operation of a British and colonial share register easier. Conversely, some merchant firms from the colonies relocated to London in order to access the markets for capital and information. David Sassoon moved... View Details
Keywords: by Geoffrey Jones
  • spring 1991
  • Article

Breaking the Cycle of Failure in Services

By: Leonard A. Schlesinger and James Heskett
Most managers recognize that good service is a direct result of having effective, productive people in customer contact positions. However, most service companies perpetuate a cycle of failure by tolerating high turnover and expecting employee dissatisfaction. This... View Details
Keywords: Goals and Objectives; Service Delivery; Success; Failure; Management Skills; Service Industry
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  • 01 Nov 2022
  • Research & Ideas

A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters

employees to propose new ideas when it came to “narrow-scope innovations” having to do with their particular task, the authors find. For example, a machine operator might suggest ways to limit mechanical breakdowns that are lowering... View Details
Keywords: by Scott Van Voorhis
  • 10 Feb 2010
  • Working Paper Summaries

Investing in Improvement: Strategy and Resource Allocation in Public School Districts

Keywords: by Stacey Childress; Education