Publications

January 2009 (Revised March 2010)
Case

LeBron James

By: Anita Elberse and Jeff McCall

In 2005, to the astonishment of many sports industry insiders, superstar basketball player LeBron James fired his agent and established his own firm, LRMR, to handle all aspects of his business ventures and marketing activities and named his childhood friend Maverick... View Details

Keywords: Talent and Talent Management; Compensation and Benefits; Brands and Branding; Marketing Strategy; Sports; Sports Industry

November 2010 (Revised April 2011)
Case

Aman Resorts

By: Eugene Soltes and Aldo Sesia

This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's... View Details

Keywords: Business Model; Customer Focus and Relationships; Customer Satisfaction; Globalized Firms and Management; Employees; Service Delivery; Business Strategy; Accommodations Industry

02 Aug 2007
What Do You Think?

How Will Millennials Manage?

Summing Up Are we approaching a "millennial watershed" in management? The next generation of managers, comprising many "millennials," will be more adept at managing in a changing, global, and networked environment.... View Details

Keywords: by Jim Heskett

January 2021 (Revised April 2022)
Case

Best Buy's Corie Barry: Confronting the COVID-19 Pandemic

By: William W. George and Amram Migdal

This case examines the leadership of Corie Barry, the new CEO of Best Buy, with a focus on actions the company took in 2020 to adapt to the COVID-19 pandemic. The case includes a history of Best Buy’s strategy and leadership, including the transitions between the... View Details

Keywords: COVID-19 Pandemic; Change; Disruption; Volatility; Communication; Competency and Skills; Customers; Decision Making; Ethics; Fairness; Moral Sensibility; Values and Beliefs; Finance; Cash Flow; Financial Condition; Financial Liquidity; Goods and Commodities; Corporate Governance; Health Pandemics; Human Resources; Executive Compensation; Employees; Employee Relationship Management; Resignation and Termination; Retention; Selection and Staffing; Innovation and Invention; Jobs and Positions; Job Cuts and Outsourcing; Job Design and Levels; Job Interviews; Job Offer; Labor; Employment; Human Capital; Working Conditions; Law; Leadership; Leadership Development; Leadership Style; Management; Business or Company Management; Crisis Management; Growth and Development Strategy; Management Practices and Processes; Management Style; Management Succession; Management Systems; Management Teams; Risk Management; Operations; Distribution; Order Taking and Fulfillment; Logistics; Service Delivery; Service Operations; Supply Chain; Organizations; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Outcome or Result; Personal Development and Career; Retirement; Work-Life Balance; Planning; Strategic Planning; Problems and Challenges; Relationships; Business and Community Relations; Labor and Management Relations; Risk and Uncertainty; Safety; Science; Strategy; Retail Industry; North and Central America; United States; Minnesota

2009
Working Paper

Securing Jobs or the New Protectionism?: Taxing the Overseas Activities of Multinational Firms

By: Mihir A. Desai

Tax policy toward American multinational firms would appear to be approaching a crossroads. The presumed linkages between domestic employment conditions and the growth of foreign operations by American firms have led to calls for increased taxation on foreign... View Details

Keywords: Multinational Firms and Management; Policy; Taxation; Job Cuts and Outsourcing; United States

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Web

Investor - Entrepreneurship

Participate in the Venture Capital & Private Equity Club Annual Conference SPRING Attend the Rock/CPD VC Panels to learn about careers in VC. Join an early-stage VC firm and apply as a Joiner to the Rock Summer Fellowship program. Build... View Details

17 Aug 2021
Op-Ed

Dispensing Justice: The Case for Legalizing Cannabis Nationally

deductions or credits. "Banks are extremely chary about extending capital to them. Even if they do, banks charge cannabis firms hefty fees." These inefficiencies are compounded by a dearth of capital. Banks face a severe... View Details

Keywords: by Ashish Nanda and Tabatha Robinson

Web

For Recruiters - Health Care

strong desire to work in health care, are knowledgeable about the industry, and bring best practices from other industries. Students are recruited by a wide variety of health care organizations, including health care startups, venture View Details

24 Jul 2017
Research & Ideas

People Have an Irrational Need to Complete 'Sets' of Things

Red Cross, who decided to collaborate with the research team after meeting Norton through a colleague. “Ultimately, it speaks to how powerful that framing is.” People incur the cost of a bad gamble just so they can complete a pseudo-set In fact, the View Details

Keywords: by Carmen Nobel

May 2021
Case

Endeavor Kenya: Building an Entrepreneurial Ecosystem

By: Lynda M. Applegate, Shikhar Ghosh and Christian Godwin

In 2016, Fiona Mungai became Endeavor Kenya’s first managing director. In this role, she helped the organization build its inaugural board and select its first Endeavor entrepreneur, a fintech company called Cellulant. Throughout this process, Mungai observed the power... View Details

15 Jun 2009
Research & Ideas

GM: What Went Wrong and What’s Next

Much of the substance of 20th century management was worked out at GM. Let's hope that crisis will summon the will to make the changes that are needed. If not, the next Detroit may be in China, and sooner than we think. Joseph L. Bower,... View Details

Keywords: by Staff; Auto

01 Dec 2019
News

Bridging the Gap

investment in the city’s human capital, requiring work that is much more subtle, nuanced, and difficult to see. This is Chattanooga’s, and the nation’s, toughest challenge to date—one that will require the collaborative focus of leaders... View Details

Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government

06 Nov 2006
Research & Ideas

How South Africa Challenges Our Thinking on FDI

apartheid and its first democratic elections in 1994, was doing everything right. They had liberalized the economy. They had enacted economic reforms that made it easy for foreign capital to flow in and out. They performed well on various... View Details

Keywords: by Martha Lagace

31 Jan 2018
Research & Ideas

American Idle: Workers Spend Too Much Time Waiting for Something to Do

example, at a call center in which the number of calls fluctuates. In other cases, however, managers may allocate work poorly, leaving employees with nothing to do, or equipment could malfunction or break down, leaving workers unable to... View Details

Keywords: by Michael Blanding

September 2022
Case

HPP: Tapping the Netherlands’ Potential

By: Brian Trelstad and Idelès Kaandorp

Stichting Het Potentieel Pakken (HPP) was launched to solve a systemic problem in the Dutch Labor Market: gender inequity that was leading to a large number of women to work part-time in fields that were in desperately short supply of labor, like health care, child... View Details

Keywords: COVID-19 Pandemic; Grants; Scaling And Growth; Nonprofit Organizations; Opportunities; Gender; Income; Employment; Health Care and Treatment; Human Capital; Mission and Purpose; Motivation and Incentives; Growth and Development Strategy; Employment Industry; Health Industry; Education Industry; Consulting Industry; Europe; Netherlands

07 Dec 2022
Blog Post

2022 Climate Symposium: Tackling Climate Together

recent tax credits, loans, and grants passed in Washington will drive innovation, accelerate the transition, and demonstrate the U.S. commitment to a managed transition to a low/no carbon economy. Following the morning keynotes, attendees... View Details

18 Mar 2008
First Look

First Look: March 18, 2008

this time. Toward a Theory of Behavioral Operations Authors:Francesca Gino and Gary P. Pisano Publication:Manufacturing and Service Operations Management (forthcoming) Abstract Human beings are critical to... View Details

Keywords: Martha Lagace

Article

How to Really Motivate Salespeople

By: Doug J. Chung

Much of what we believe about the best ways to compensate and motivate the sales force is based on theory and lab experiments. But in the past decade, researchers have been moving out of the lab and into the field, analyzing companies' sales and pay data, and... View Details

Keywords: Compensation; Motivating People; Motivation and Incentives; Compensation and Benefits; Sales

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October 2017 (Revised October 2020)
Case

Coaching Makena Lane

By: Ethan Bernstein and Om Lala

Makena Lane has a gift for producing results, even in the challenging retail context of the 2010s, but she also has a knack for “ruffling some feathers” in the process. Recruited to a Fortune 500 grocery and pharmacy retailer after climbing to Associate Principal in... View Details