Publications

18 Apr 2013
Working Paper Summaries

The Impact of Pooling on Throughput Time in Discretionary Work Settings: An Empirical Investigation of Emergency Department Length of Stay

Keywords: by Hummy Song, Anita L. Tucker & Karen L. Murrell; Health

Research Summary

Overview

Downstream businesses that utilize global suppliers frequently use auditing programs to monitor their suppliers’ working conditions and are often deployed to address reputational concerns associated with procuring from unregulated suppliers. Despite their widespread... View Details

Keywords: Audit Quality; Remote Work; Outsourcing; Econometric Analysis; Switching Costs; Service Operations; Performance Effectiveness; Retail Industry; Service Industry

27 Feb 2025
Blog Post

IFC India 2025: HBS Visits Jindal Steel Works (JSW) Steel Dolvi Plant

across the country. Summary of Field Immersion in India JSW Steel team at the JSW Steel Dolvi plant This winter break, we and a group of 40 students traveled to India as part of an Immersive Field Course exploring decarbonization and the... View Details

Article

Cultural Diversity at Work: The Moderating Effects of Work Group Perspectives on Diversity

By: R. J. Ely and D. A. Thomas

Keywords: Perspective; Groups and Teams; Jobs and Positions; Diversity

Research Summary

Overview

My research seeks to understand and improve service integration across specialized professions and organizations. A critical idea driving my research is that work is becoming more dynamic, complex and interconnected, particularly for work that addresses difficult... View Details

Keywords: Organization Behavior; Health Care Delivery; Team Effectiveness; Organizational Learning

June 2022 (Revised January 2023)
Case

Buurtzorg

By: Ethan Bernstein, Tatiana Sandino, Joost Minnaar and Annelena Lobb

As co-founders of home nursing company Buurtzorg, Jos de Blok and Gonnie Kronenberg prized both self-management and organizational learning. Buurtzorg’s 10,000 nurses across 950 neighborhood nursing teams in the Netherlands were empowered to manage themselves, both in... View Details

01 Jun 2020
News

Post-Office

be, “How do we make remote work more strategic and long-term, and what does that mean in terms of how we communicate, socialize, and hire?” Stack Overflow CEO Prashanth Chandrasekar on how he encourages his remote View Details

Keywords: Dan Morrell; Remote work; COVID-19; Management of Companies and Enterprises; Management

Article

Confronting Failure: Antecedents and Consequences of Shared Beliefs About Failure in Organizational Work Groups

By: M. Cannon and A. Edmondson

Keywords: Failure; Values and Beliefs; Organizations; Groups and Teams

Web

Charting Tariff Pain: Small Businesses Brace for Job Cuts, Falling Sales | Working Knowledge

research by Zoe B. Cullen and Ebehi Iyoha, assistant professors at Harvard Business School, and MIT Professor David Atkin. For the working paper "Navigating Choppy Waters: How US Trade Policy Uncertainty Affect Small Businesses," the... View Details

Web

In Charts: Like Einstein, Global Inventors Bring Big Ideas Across Borders | Working Knowledge

School's Prithwiraj Choudhury. At a time when immigration has become a flashpoint in many countries, the team analysis of more 6 million patents reveals how so-called global mobile inventors have shared their expertise, especially during... View Details

Article

A Three-Step Plan for CFOs: How to Help Your Audit Committee Work More Effectively

By: Robert C. Pozen

Keywords: Management; Groups and Teams; Performance Effectiveness

08 Jan 2016
Research & Ideas

Is it Worth a Pay Cut to Work for a Great Manager (Like Bill Belichick)?

At the same time, Belichick has helped individual players magnify their abilities and excel. As Kahn demonstrated, great coaches do not just help teams win; they also help players achieve their fullest potential. That’s why some players... View Details

Keywords: by Boris Groysberg & Abhijit Naik; Sports

2016
Dialogue

A conversation with Valerie Purdie-Vaughns at the 2016 Gender & Work Symposium: Talking the Walk

February 2022
Case

Cleveland Clinic Abu Dhabi

By: Linda A. Hill and Emily Tedards

In 2006, the Cleveland Clinic and Mubadala Investment Company partnered with a bold ambition to deliver world class healthcare in the United Arab Emirates. In 2015, after nearly a decade of planning and construction, Cleveland Clinic Abu Dhabi opened its doors. By... View Details

Keywords: Organizational Behavior; Culture; Alignment; Organizational Effectiveness; Purpose; Impact; Leadership Development; Diversity; Collaboration; Co-creation; Learning Organizations; Empowerment; Teams; Team Dynamics; Teamwork; Team Effectiveness; Trust; Talent; Talent Development And Retention; Psychological Safety; Organizational Evolution; Coaching; Board; Analytics; Innovation; Data; Data Visualization; Digital Technology; Digital; Customer Experience; Experimentation; Change Management; Data-driven Decision-making; Debates; Ecosystem; Partnership; Telemedicine; Sustainability; Global Organizations; Local; Hospital; Healthcare; United Arab Emirates; Health Care and Treatment; Partners and Partnerships; Globalization; Quality; Organizational Culture; Mission and Purpose; Innovation and Management; Information Technology; Joint Ventures; Leadership; Performance Effectiveness; Abu Dhabi; United Arab Emirates

July 2019 (Revised May 2020)
Case

AT&T, Retraining, and the Workforce of Tomorrow

By: William R. Kerr, Joseph B. Fuller and Carl Kreitzberg

By the late 2000s, rapid changes in the telecommunications industry forced AT&T’s management team to take on a task that CEO Randall Stephenson called the “biggest logistical challenge” they had ever seen: retraining 100,000 workers by 2020. In 2012, internal company... View Details

November 2020
Case

Creating a Virtual Internship at Goldman Sachs

By: Prithwiraj Choudhury, Iavor I. Bojinov and Emma Salomon

Goldman Sachs runs an annual internship for over 3,000 participants, spread across dozens of the firm's global offices. In 2020, the team brought all its resources to bear to transform the internship program into a fully virtual format in just a few short weeks. The... View Details

Keywords: Remote Work; Remote Operations; Remote Internship; Internship; Virtual Socialization; Human Capital Management; Human Resources; Management; Health Pandemics; Adaptation

2018
Interviews

Flora Taylor, Zachary Green, and Diane Forbes Berthoud discuss where the ivory tower meets industry at the 2018 Gender & Work Symposium

2018
Interviews

Flora Taylor, Zachary Green, and Diane Forbes Berthoud distinguish between influence and leading with awareness at the 2018 Gender & Work Symposium

December 2012
Course Overview Note

Making a Success of your EC Independent Project: Good Practices for Students

By: Ian W. Mackenzie

Independent project (IP) work in the EC poses challenges over and above those encountered in the project components of RC FIELD. Based on the belief that the success of IPs can be greatly influenced by how well students select and scope their projects and then go about... View Details

Keywords: Independent Projects; BEST Practices; Learning By Doing; Practical Project Work; Teamwork; Project Management; Stakeholder Management; Stakeholder Engagement; Projects; Groups and Teams