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Freedom, Fear, and Feedback: Should Other Companies Follow Netflix’s Lead? | Working Knowledge

slowed, Netflix faced questions about whether its culture was in part to blame. “There are many examples of Netflix succeeding through its culture, but what do they do when things stop working?” asks Joly, who worked on the case with HBS... View Details

Article

Cultural Diversity at Work: The Moderating Effects of Work Group Perspectives on Diversity

By: R. J. Ely and D. A. Thomas

Keywords: Perspective; Groups and Teams; Jobs and Positions; Diversity

Research Summary

Overview

My research seeks to understand and improve service integration across specialized professions and organizations. A critical idea driving my research is that work is becoming more dynamic, complex and interconnected, particularly for work that addresses difficult... View Details

Keywords: Organization Behavior; Health Care Delivery; Team Effectiveness; Organizational Learning

Article

A Three-Step Plan for CFOs: How to Help Your Audit Committee Work More Effectively

By: Robert C. Pozen

Keywords: Management; Groups and Teams; Performance Effectiveness

Article

Confronting Failure: Antecedents and Consequences of Shared Beliefs About Failure in Organizational Work Groups

By: M. Cannon and A. Edmondson

Keywords: Failure; Values and Beliefs; Organizations; Groups and Teams

2016
Dialogue

A conversation with Valerie Purdie-Vaughns at the 2016 Gender & Work Symposium: Talking the Walk

01 Jun 2020
News

Post-Office

be, “How do we make remote work more strategic and long-term, and what does that mean in terms of how we communicate, socialize, and hire?” Stack Overflow CEO Prashanth Chandrasekar on how he encourages his remote View Details

Keywords: Dan Morrell; Remote work; COVID-19; Management of Companies and Enterprises; Management

June 2022 (Revised January 2023)
Case

Buurtzorg

By: Ethan Bernstein, Tatiana Sandino, Joost Minnaar and Annelena Lobb

As co-founders of home nursing company Buurtzorg, Jos de Blok and Gonnie Kronenberg prized both self-management and organizational learning. Buurtzorg’s 10,000 nurses across 950 neighborhood nursing teams in the Netherlands were empowered to manage themselves, both in... View Details

08 Jan 2016
Research & Ideas

Is it Worth a Pay Cut to Work for a Great Manager (Like Bill Belichick)?

At the same time, Belichick has helped individual players magnify their abilities and excel. As Kahn demonstrated, great coaches do not just help teams win; they also help players achieve their fullest potential. That’s why some players... View Details

Keywords: by Boris Groysberg & Abhijit Naik; Sports

November 2020
Case

Creating a Virtual Internship at Goldman Sachs

By: Prithwiraj Choudhury, Iavor I. Bojinov and Emma Salomon

Goldman Sachs runs an annual internship for over 3,000 participants, spread across dozens of the firm's global offices. In 2020, the team brought all its resources to bear to transform the internship program into a fully virtual format in just a few short weeks. The... View Details

Keywords: Remote Work; Remote Operations; Remote Internship; Internship; Virtual Socialization; Human Capital Management; Human Resources; Management; Health Pandemics; Adaptation

2018
Interviews

Flora Taylor, Zachary Green, and Diane Forbes Berthoud distinguish between influence and leading with awareness at the 2018 Gender & Work Symposium

July 2019 (Revised May 2020)
Case

AT&T, Retraining, and the Workforce of Tomorrow

By: William R. Kerr, Joseph B. Fuller and Carl Kreitzberg

By the late 2000s, rapid changes in the telecommunications industry forced AT&T’s management team to take on a task that CEO Randall Stephenson called the “biggest logistical challenge” they had ever seen: retraining 100,000 workers by 2020. In 2012, internal company... View Details

2018
Interviews

Flora Taylor, Zachary Green, and Diane Forbes Berthoud discuss where the ivory tower meets industry at the 2018 Gender & Work Symposium

December 2012
Course Overview Note

Making a Success of your EC Independent Project: Good Practices for Students

By: Ian W. Mackenzie

Independent project (IP) work in the EC poses challenges over and above those encountered in the project components of RC FIELD. Based on the belief that the success of IPs can be greatly influenced by how well students select and scope their projects and then go about... View Details

Keywords: Independent Projects; BEST Practices; Learning By Doing; Practical Project Work; Teamwork; Project Management; Stakeholder Management; Stakeholder Engagement; Projects; Groups and Teams

10 Jan 2005
Research & Ideas

Motivation and the Cross-Sector Alliance

alliances are built. By motivations, we mean the conscious values and explicit purposes that initially drive individuals and organizations to explore the possibility of working across sectors. It is vital that each partner have clarity... View Details

Keywords: by James Austin, Ezequiel Reficco & SEKN research team

February 2022
Case

Cleveland Clinic Abu Dhabi

By: Linda A. Hill and Emily Tedards

In 2006, the Cleveland Clinic and Mubadala Investment Company partnered with a bold ambition to deliver world class healthcare in the United Arab Emirates. In 2015, after nearly a decade of planning and construction, Cleveland Clinic Abu Dhabi opened its doors. By... View Details

Keywords: Organizational Behavior; Culture; Alignment; Organizational Effectiveness; Purpose; Impact; Leadership Development; Diversity; Collaboration; Co-creation; Learning Organizations; Empowerment; Teams; Team Dynamics; Teamwork; Team Effectiveness; Trust; Talent; Talent Development And Retention; Psychological Safety; Organizational Evolution; Coaching; Board; Analytics; Innovation; Data; Data Visualization; Digital Technology; Digital; Customer Experience; Experimentation; Change Management; Data-driven Decision-making; Debates; Ecosystem; Partnership; Telemedicine; Sustainability; Global Organizations; Local; Hospital; Healthcare; United Arab Emirates; Health Care and Treatment; Partners and Partnerships; Globalization; Quality; Organizational Culture; Mission and Purpose; Innovation and Management; Information Technology; Joint Ventures; Leadership; Performance Effectiveness; Abu Dhabi; United Arab Emirates

March 2014 (Revised February 2015)
Case

Loki Capital Management

By: Joseph B. Fuller, Shikhar Ghosh and Matthew Preble

In December 2013, Michael Kane was preparing to launch his start-up's first hedge fund. While pleased with the development of the business, he wanted to address a few lingering issues before going any further. He debated whether or not to fire the company's chief... View Details

Keywords: Hedge Fund; Hedge Funds; Equity Split; Fundraising; Investor Clientele; Team Building; Human Resource Management; Human Capital; Human Resources; Equity; Financial Services Industry; United States

Web

What Google, Lego, and Other Brands Know About the Promise and Peril of AI | Working Knowledge

success stories include: Orange The French telecom company cleverly used AI facial editing technology in a 2023 advertisement that ran during the Women's World Cup. The ad first depicted what looked like the French men’s soccer team... View Details

December 2016 (Revised October 2018)
Case

U.S. Digital Service

By: Mitchell Weiss, Nick Sinai and Michael Norris

Mikey Dickerson and Haley Van Dyck found themselves far from home and far from certain about where to take the U.S. Digital Service (USDS) next. In the summer of 2015, they had landed in London to meet with Mike Bracken, director of the United Kingdom’s Government... View Details

Keywords: Public Entrepreneurship; Haley Van Dyck; Mikey Dickerson; United States Digital Service; Digital Services; Innovation Teams; Scaling Innovation; 18F; Presidential Innovation Fellows; Government Digital Service; Mike Bracken; Innovation Fellowships; Entrepreneurship; Government Administration; Innovation and Management; United States; United Kingdom