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  • All HBS Web  (2,074)
    • People  (12)
    • News  (483)
    • Research  (740)
    • Events  (3)
    • Multimedia  (23)
  • Faculty Publications  (422)
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  • 08 Sep 2014
  • Research & Ideas

The Strategic Way To Hire a Sales Team

Cespedes explains a strategic process for hiring and managing an effective salesforce: book excerpt Build your Team: Recruitment And Selection From Aligning Strategy and Sales By Frank Cespedes Putting the right team on the field is... View Details
Keywords: by Carmen Nobel
  • 12 Sep 2022
  • Research & Ideas

When Experts Play It Too Safe: Innovation Lessons from a NASA Experiment

of whether managers should aim to deliberately increase the diversity of their evaluator pools,” the researchers write. Experts prefer feasible robot designs To test how open experts are to unique ideas, the researchers worked with NASA and Freelancer.com to View Details
Keywords: by Rachel Layne; Aerospace
  • 21 Nov 2023
  • Cold Call Podcast

Cold Call: Building a More Equitable Culture at Delta Air Lines

Keywords: Re: Linda A. Hill; Air Transportation
  • 15 Aug 2022
  • Book

University of the Future: Finding the Next World Leaders in Higher Ed

is a place, like the contemporary United States, of real income inequality across its schools, even as its students are recruited from every sector of American life. Like the United States, it has enviable resources, and it manages to... View Details
Keywords: by Dina Gerdeman; Education
  • 26 Oct 2021
  • Research & Ideas

What Companies Want Most in a CEO: A Good Listener

period. “The demand for social skills is increasing in every category of the economy,” says Sadun, the Charles Edward Wilson Professor of Business Administration in the Strategy Unit at HBS. “[But] it’s not about schmoozing.” Instead, headhunters and corporate View Details
Keywords: by Jay Fitzgerald
  • 13 May 2013
  • Research & Ideas

How to Spot a Liar

researchers recruited 104 participants to play the ultimatum game, a popular tool among experimental economists. In the traditional version of the game, one player (the allocator) receives a sum of money and proposes how to divvy it up... View Details
Keywords: by Carmen Nobel
  • January–February 2023
  • Article

Rethink Your Employee Value Proposition: Offer Your People More Than Just Flexibility

By: Mark Mortensen and Amy C. Edmondson
A lot of leaders believe that the formula for attracting and keeping talent is simple: Just ask people what they want and give it to them. The problem is, that approach tends to address only the material aspects of jobs that are top of employees’ minds at the moment,... View Details
Keywords: Compensation and Benefits; Retention; Recruitment; Mission and Purpose; Organizational Culture; Satisfaction
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Mortensen, Mark, and Amy C. Edmondson. "Rethink Your Employee Value Proposition: Offer Your People More Than Just Flexibility." Harvard Business Review 101, no. 1 (January–February 2023): 45–49.
  • 12 Aug 2019
  • Research & Ideas

How Scale Changes a Manager's Responsibilities

guidelines. Companies at this stage often wait too long to hire people experts—both human resources managers and experienced recruiters who get the startup-to-scale scene. That's a big mistake. Investing money in these roles early will... View Details
Keywords: by Julia Austin
  • 15 Sep 2022
  • Research & Ideas

Looking For a Job? Some LinkedIn Connections Matter More Than Others

floor interacting with people every single day,” says Bojinov. “You really need to focus on getting yourself exposed to novel information.” Lessons for job seekers and recruiters The study demonstrates the usefulness of cultivating a... View Details
Keywords: by Michael Blanding
  • 14 Aug 2006
  • HBS Case

On Managing with Bobby Knight and “Coach K”

Military Academy at West Point, where he recruited a young player named Mike Krzyzewski. "Coach K was a young, scrappy kid. He wasn't the best athlete on the team, but he had a lot of leadership potential," Snook says. After... View Details
Keywords: by Sean Silverthorne; Sports
  • October 2016
  • Case

The Quiet Ascension of LA Fitness

By: John R. Wells and Gabriel Ellsworth
In 2016, LA Fitness was the largest chain of non-franchised fitness clubs in North America, operating 676 clubs, serving 4.9 million members, and generating revenues of over $1.9 billion. Founded by Chinyol Yi, Louis Welch, and Paul Norris in 1984, the privately held... View Details
Keywords: LA Fitness; Health Clubs; Fitness; Gyms; Chain; Exercise; Personal Training; Retention; Bally Total Fitness; 24 Hour Fitness; Planet Fitness; Buildings and Facilities; Acquisition; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Demographics; Age; Gender; Income; Residency; Borrowing and Debt; Capital; Capital Structure; Cash; Cash Flow; Cost; Private Equity; Financial Condition; Financial Liquidity; Financing and Loans; Investment Return; Price; Profit; Revenue; Geographic Location; Geographic Scope; Multinational Firms and Management; Business History; Employees; Recruitment; Selection and Staffing; Human Capital; Contracts; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Market Entry and Exit; Operations; Service Operations; Leasing; Private Ownership; Problems and Challenges; Sales; Salesforce Management; Situation or Environment; Opportunities; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Competitive Advantage; Corporate Strategy; Expansion; Segmentation; Information Technology; Mobile Technology; Technology Platform; Health Industry; United States; California; Los Angeles
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Wells, John R., and Gabriel Ellsworth. "The Quiet Ascension of LA Fitness." Harvard Business School Case 717-424, October 2016.
  • 20 Apr 2015
  • Research & Ideas

The 5 Strategy Rules of Bill Gates, Andy Grove, and Steve Jobs

they were not good at, and they were able to fill those gaps by recruiting individuals and forming teams to do the things they couldn't do or wouldn't do or shouldn't do." That kind of self-aware recognition of weakness is not... View Details
Keywords: by Michael Blanding; Computer
  • 09 Apr 2024
  • Research & Ideas

When Climate Goals, Housing Policy, and Corporate R&D Collide, Social Good Can Emerge

For almost four years, Omar Asensio and his colleagues have been studying the impact of federal energy programs on low-income neighborhoods. The intersection of technology—artificial intelligence, in particular—and public policy has long been an area of focus for... View Details
Keywords: by Glen Justice
  • March 2018 (Revised March 2019)
  • Case

Gender and Free Speech at Google (A)

By: Nien-hê Hsieh, Martha J. Crawford and Sarah Mehta
In August 2017, Google fired James Damore, a 28-year-old software engineer who had been employed by the company since 2013. The move came after Damore penned an internal company memo titled “Google’s Ideological Echo Chamber,” which posited that innate biological... View Details
Keywords: Free Speech; Representation; Diversity; Gender; Race; Human Resources; Employees; Employee Relationship Management; Recruitment; Selection and Staffing; Labor; Employment; Lawsuits and Litigation; Organizational Culture; Technology Industry; United States; California
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Hsieh, Nien-hê, Martha J. Crawford, and Sarah Mehta. "Gender and Free Speech at Google (A)." Harvard Business School Case 318-085, March 2018. (Revised March 2019.)
  • 18 Dec 2017
  • Op-Ed

Why Employers Must Stop Requiring College Degrees For Middle-Skill Jobs

Credit:  Pixsooz American companies have a problem. Over the past decade, they have begun to demand a bachelor’s degree in hiring workers for jobs that traditionally haven’t required one. This uptick in credentialing, or “degree inflation,” rested on the belief that... View Details
Keywords: by Joseph Fuller
  • 17 Jun 2011
  • HBS Case

KFC’s Explosive Growth in China

"You're recruited for that position. You're very carefully developed to be able to do all these different jobs in the restaurant. And it's perceived as something that you would do your entire life." Along with training and... View Details
Keywords: by Maggie Starvish; Food & Beverage
  • 30 May 2005
  • Research & Ideas

Six Steps for Making Your Threat Credible

through on the threat to someone with greater power. This dynamic often plays out in corporate hiring decisions. In many companies, new recruits must negotiate their compensation with the human resources (HR) department rather than with... View Details
Keywords: by Deepak Malhotra
  • September 2023 (Revised July 2024)
  • Case

Honest Jobs: A Path to Redemption

By: Paul A. Gompers and Jeffrey Barkas
Founded by a formerly incarcerated job seeker, Honest Jobs' mission is to be the hub where people with criminal records come to build careers and employers come to find great talent. Honest Jobs faced early challenges as a two-sided platform for justice-involved job... View Details
Keywords: Business Startups; Venture Capital; Recruitment; Entrepreneurial Finance; Selection and Staffing; Digital Platforms; Job Search; Mission and Purpose; Expansion; Employment Industry; United States; Colorado; Ohio; Texas
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Gompers, Paul A., and Jeffrey Barkas. "Honest Jobs: A Path to Redemption." Harvard Business School Case 224-010, September 2023. (Revised July 2024.)
  • 28 Jul 2020
  • Research & Ideas

Racism and Digital Design: How Online Platforms Can Thwart Discrimination

through algorithms. Algorithms can be debiased by altering their inputs, but doing so requires managers to think about their goals around diversity and fairness. For example, LinkedIn redesigned its recruitment search tool to ensure that... View Details
Keywords: by Kristen Senz; Travel; Entertainment & Recreation; Service
  • 01 May 2020
  • What Do You Think?

Does Remote Work Mix with Organizational Culture?

consultants to live anywhere have been effective ways of recruiting talent. However, while these people may live anywhere, they carry out most of their work in teams on the road. My concern is the impact on an organization's culture that... View Details
Keywords: by James Heskett
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