Employees - Publications - Faculty & Research

13 Apr 2021
Book

How Inclusive Managers Create Glass-Shattering Organizations

others’ views and insights. Superficial recognition that doesn’t allow women to fully contribute won’t placate employees who feel their voices are unheard. Indeed, lip service can be all the more frustrating, as expressed by one woman... View Details

Keywords: by Kristen Senz

July 2005 (Revised September 2016)
Case

24 Hour Fitness (A): The Rise, 1983–2004

By: John R. Wells, Elizabeth A. Raabe and Gabriel Ellsworth

In October 2004, Mark S. Mastrov, CEO of 24 Hour Fitness, reflected on how far his company had come in just over 20 years. From humble beginnings in 1983 in San Leandro, California, 24 Hour Fitness had grown to become the largest privately-owned health-club chain in... View Details

Keywords: 24 Hour Fitness; Mark Mastrov; Health Clubs; Fitness; Gyms; Chain; Weight Loss; Exercise; Personal Training; Retention; Sales Force Compensation; Incentive Systems; Buildings and Facilities; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Private Equity; Revenue; Geographic Scope; Multinational Firms and Management; Nutrition; Business History; Employees; Recruitment; Selection and Staffing; Human Capital; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Marketing; Operations; Service Operations; Private Ownership; Problems and Challenges; Sales; Salesforce Management; Sports; Strategy; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Segmentation; Information Technology; Internet; Technology Platform; Web; Web Sites; Capital Structure; Performance; Organizational Structure; Organizational Culture; Health Industry; United States; California; San Francisco

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12 Feb 2020
Blog Post

Trying Out New Career Options with SIPs (Short Intensive Programs)

that as a philanthropist, impact investor, board member, employee or corporate partner. Fintech: Disruptions in Credit, Payments and Real Estate Faculty: Marco Di Maggio The advent of new technologies and big data promise to... View Details

02 Aug 2020
What Do You Think?

Is the 'Experimentation Organization' Becoming the Competitive Gold Standard?

things and keep what works.” It is not by chance that nearly all of their private sector examples come from high tech, where employees are being trained in large numbers to routinely conduct experiments that appear to provide enterprise... View Details

Keywords: by James Heskett; Technology

30 Mar 2018
What Do You Think?

What Should Mark Zuckerberg Do?

request. The following day, Zuckerberg personally met with employees and posted a promise to audit and restrict access to user information by the developers of apps. He also agreed to testify before a United States congressional committee... View Details

Keywords: by James Heskett; Web Services; Information Technology

21 Jan 2022
Blog Post

Tipping Point: Investing in the Women of Kenya’s Coffee Farms

middlemen in the industry. The company works directly with Kenyan coffee cooperatives to source coffee beans that Kahawa roasts in San Francisco. Kahawa originally sold its beans to Bay Area offices, but when most of the region’s office View Details

03 Jul 2008
What Do You Think?

Are Followers About to Get Their Due?

that most job descriptions imply that 'diehard' or 'activist' employees would serve the organization best. Typical desirable traits include 'passionate, dynamic, energetic, devoted.' Where are the calls for job applicants who are 'calm,... View Details

Keywords: by Jim Heskett

25 Aug 2014
News

Jonathan M. Nelson, MBA 1983

Partners 1999 Begins office expansion to EU and Asia 2008 Providence expands into credit business 2014 Providence has 275 employees and $40 billion under management Founder and CEO, Providence Equity Partners, LLC As a partner at... View Details

Keywords: Susan Young

13 Jan 2021
Research & Ideas

How 'Small C' Change Can Beat Large-Scale Rebuilding

to deliver results to identify longstanding employees as representatives of blocked change. However, it is crucial to understand the specifics of an organization in order to act with rigor and precision. Besides their deep knowledge,... View Details

Keywords: by Boris Groysberg, Sascha L. Schmidt, and Sebastian Flegr; Sports

Web

Launching Tech Ventures | HBS Online

startup ecosystem to improve your chances of raising capital Get an insider view into the venture capital (VC) process Develop an awareness of the systemic biases and ethical considerations in the startup ecosystem Who Will Benefit Founder Startup View Details

Research Summary

The New Social Contract: Contractors, Firms, and Agencies

The emergence of a 'new social contract' linking employees and organizations - perhaps most notable for the absence of a promise of lifelong job security - has been widely remarked. A related trend, less noted but potentially important, has been the emergence of a... View Details

05 Sep 2019
Sharpening Your Skills

Making the Right Technical Hire

the right expectations (with yourself, your company, and your investors) that a ramp in hiring will likely slow things down until new teams settle into new norms. If the ramp is constant, by the way, your teams will never settle into a groove, leading to View Details

Keywords: by Julia Austin; Technology

September 2017 (Revised March 2018)
Case

Chai Point: Disrupting Chai

By: Shikhar Ghosh, Ramana Nanda and Rachna Tahilyani

Chai Point is India’s largest organized chai retailer. It has missed its target for retail store openings by approximately 25%, goals that are very important to its investors who are also board members. However, it has developed an exciting new internet-based tea... View Details

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05 May 2014
Working Paper Summaries

Firms and the Economics of Skilled Immigration

Keywords: by Sari Pekkala Kerr, William R. Kerr & William F. Lincoln; Technology

02 Aug 2007
What Do You Think?

How Will Millennials Manage?

thus invigorate their teams and provide cultures that are profitable not because they are forced to, but because they want to." David Mullings added, "We will in fact treat our employees the way we expect to be treated."... View Details

Keywords: by Jim Heskett

31 Jul 2015
Blog Post

Transitioning From the Military to Business School

do you make responsible decisions at the top to ensure each of your employees is excited to come to work, has the opportunity to build a meaningful career, and feels like their contributions are being recognized and rewarded? And how do... View Details

22 Feb 2022
News

Breaking News

our sample affects, on average, 40 facilities. If you aggregate the penalty effect across these 40 facilities, that’s a $1.2 million increase in penalties over three years,” he adds. It also doesn’t include private companies, which can also pollute rivers or mistreat... View Details

Keywords: Jen McFarland Flint; illustration by Dana Smith; News, Library, Internet, and Other Services; Information

11 Jul 2023
Blog Post

Second Life: Reflections on Complementing Success with an Encore Career

program that organizes offsite charitable activities, such as Habitat for Humanity. In addition, Velocity rewards employees with $1,000 cash contributions to their charities of choice and peer-to-peer ‘flash’ awards of Kiva gift cards... View Details

Web

Entrepreneurial Management Awards & Honors - Faculty & Research

White Paper Competition for “The Uneven Impact of Generative AI on Entrepreneurial Performance” with Nicholas Otis, Rowan Clarke, Solène Delecourt, and David Holtz. 2023 Zoe B. Cullen : Recipient of a 2023 National Science Foundation Research Grant ($368,490) for... View Details

22 Feb 2024
News

GCC Crossroads Aims for a Bright Future; Seattle Alumni Talk Leadership in Tech; Italy Preps for European Alumni Summit

Clubs News Clubs News Crossroads Forum Explores Future of Gulf Region More than 1,300 public and private leaders convened in Riyadh, Saudi Arabia on January 30 and 31 for the Crossroads GCC Future Impact Forum, co-hosted by the HBS Club of the Gulf Cooperation Council... View Details

Keywords: Margie Kelley

Publications