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- All HBS Web
(5,531)
- People (2)
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- Research (3,157)
- Events (17)
- Multimedia (123)
- Faculty Publications (1,863)
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- 14 Jun 2011
- First Look
First Look: June 14
had 45 employees and over 5 million users and was valued in excess of $100 million. However, many competitors, including Facebook, Twitter, and Yelp, developed competitive services requiring foursquare to respond. Purchase this... View Details
Keywords: Sean Silverthorne
- 08 Dec 2015
- First Look
December 8, 2015
and two laboratory experiments in food service settings suggest that transparency that 1) allows customers to observe operational processes (process transparency) and 2) allows employees to observe customers (customer transparency) not... View Details
Keywords: Sean Silverthorne
- November 2004 (Revised September 2019)
- Background Note
The U.S. Health Club Industry in 2004
By: John R. Wells, Gabriel Ellsworth and Benjamin Weinstock
In 2004, the $16.8 billion U.S. health club industry continued its strong record of growth. There were almost 27,000 health clubs in the United States, up from 6,700 two decades earlier, and these clubs claimed 41 million members, over 14% of the U.S. population.... View Details
Keywords: Health Clubs; Fitness; Gyms; Chain; Weight Loss; Obesity; Exercise; Personal Training; Bally Total Fitness; 24 Hour Fitness; YMCA; Gold's Gym; Curves; Franchise; Franchising; Subscription; Promotional Sales; Promotions; Fixed Costs; Body; Accrual Accounting; Revenue Recognition; Buildings and Facilities; Business Growth and Maturation; Business Model; For-Profit Firms; Trends; Customers; Demographics; Age; Income; Private Equity; Financing and Loans; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Health; Nutrition; Business History; Employees; Retention; Human Capital; Working Conditions; Contracts; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Markets; Demand and Consumers; Supply and Industry; Industry Growth; Industry Structures; Operations; Service Operations; Franchise Ownership; Private Ownership; Public Ownership; Problems and Challenges; Sales; Salesforce Management; Situation or Environment; Opportunities; Nonprofit Organizations; Welfare; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Consolidation; Corporate Strategy; Customization and Personalization; Expansion; Segmentation; Hardware; Health Industry; United States
Wells, John R., Gabriel Ellsworth, and Benjamin Weinstock. "The U.S. Health Club Industry in 2004." Harvard Business School Background Note 705-445, November 2004. (Revised September 2019.)
- 20 Feb 2008
- First Look
First Look: February 20, 2008
http://www.hbs.edu/research/pdf/08-061.pdf Cases & Course MaterialsProntoWash: Washing the World's Cars to a Tango Beat Harvard Business School Case 108-037 ProntoWash management considers whether franchising and the Balanced Scorecard could be combined to help... View Details
Keywords: Martha Lagace
- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
employees sit through training and attest that they understand the rules, but failing to assess the effectiveness of their compliance programs, or doing so with faulty metrics. The authors explain how we reached this sorry state—and how... View Details
Keywords: Sean Silverthorne
- 12 Sep 2017
- First Look
First Look at New Research and Ideas, September 12, 2017
new ideas. Case in point: At Bing, a small headline change an employee proposed was deemed a low priority and shelved for months until one engineer decided to do a quick online controlled experiment—an A/B test—to try it out. The test... View Details
Keywords: Carmen Nobel
- 26 Mar 2007
- Research & Ideas
Learning from Failed Political Leadership
to change people's minds. In order to do this, he or she must be a good persuader (part salesperson, part teacher), skills that some business leaders ignore as unimportant. Being decisive is ineffective if employees can't be convinced to... View Details
Keywords: by Martha Lagace
- 20 May 2008
- First Look
First Look: May 20, 2008
Over the years, he had overcome many hurdles, including buying out his "too-fiery" co-founder, firing all of his employees so he could start all over again when he became disillusioned with the company's developing culture, and... View Details
Keywords: Martha Lagace
- July 2024
- Case
Knowledge-Enabled Financial Advice: Digital Transformation at Edward Jones
By: Lauren Cohen, Richard Ryffel, Grace Headinger and Sophia Pan
Edward Jones, a wealth management advisory firm that prided itself on its interpersonal connections and face-to-face interactions, was eager to augment their services with AI capabilities. Built on 1-to-1 close-knit relationships, the firm had more than 15,000 offices... View Details
Keywords: Fintech; Innovation And Strategy; Financial Advisors; Big Data; Artificial Intelligence; Digitization; Financial Institutions; Business Strategy; Competitive Advantage; Technology Adoption; Business Plan; Technological Innovation; Interpersonal Communication; Communication Intention and Meaning; Communication Strategy; Transformation; Employee Stock Ownership Plan; Disruptive Innovation; Innovation Strategy; Innovation and Management; Innovation Leadership; Knowledge Acquisition; Knowledge Use and Leverage; Customer Relationship Management; AI and Machine Learning; Digital Strategy; Financial Services Industry; St. Louis; Missouri; United States; Canada
Cohen, Lauren, Richard Ryffel, Grace Headinger, and Sophia Pan. "Knowledge-Enabled Financial Advice: Digital Transformation at Edward Jones." Harvard Business School Case 225-009, July 2024.
- 10 Mar 2009
- First Look
First Look: March 10, 2009
Wages and Unemployment in a Matching Model with Monopsony Author: Julio J. Rotemberg Publication: Supplement. Journal of Monetary Economics 55 (October 2008): 97-110 Abstract A monopsony model with a symmetric equilibrium is developed where posting higher wages reduces... View Details
Keywords: Martha Lagace
- 17 Jun 2014
- First Look
First Look: June 17
process, helping to train networking professionals to design, build, and manage more complex networks. Aware of just how much was riding on the success of the learning platform, Beliveau-Dunn needed to decide whether to invest heavily in content-and have Cisco View Details
Keywords: Sean Silverthorne
- 10 Sep 2014
- Research & Ideas
Become a Value Creator
staff member receive credit for good ideas not only makes the employee feel valued and motivates him or her to come up with better ideas in the future, but also makes the leader look good. The purpose of business is simple and... View Details
Keywords: by Dina Gerdeman
- 04 Oct 2016
- First Look
October 4, 2016
new service offering for the company’s clients by drawing on the special talents of people with autism. The company has deployed “pods” organized around 8 or 9 employees with autism, to function as high-performance mini-ecosystems, which... View Details
- 07 Aug 2000
- Research & Ideas
The Business of Biotech
hired—and receive health insurance? Some would counter that such personal information is, in a sense, already available, pointing to the fact that many companies require physicals for their employees as part of the hiring process. And if... View Details
- 12 Apr 2010
- Research & Ideas
One Report: Better Strategy through Integrated Reporting
may be the most important environmental objective, and in others it may be reducing the amount of water used. Racial and gender diversity can be a priority, but so too is ensuring some minimal amount of training for all employees every... View Details
Keywords: by Martha Lagace
- 29 Apr 2020
- Book
The Key to Powerful Social Change: Small Villages
Who will solve the great problems facing humanity, a list of critical issues that only begins with the current pandemic? In the interview below, Rosabeth Moss Kanter discusses her recent book, Think Outside the Building, and her view that solutions are most likely to... View Details
Keywords: by Dina Gerdeman
- 05 Oct 2010
- First Look
First Look: October 5, 2010
and values. The CEO has set a goal of becoming a $1 billion company by 2014; to reach that goal, employees must create several new businesses. The head of knowledge management must decide how his function should change in order to become... View Details
Keywords: Sean Silverthorne
- 29 Mar 2010
- Research & Ideas
Ruthlessly Realistic: How CEOs Must Overcome Denial
bankrupt. Q: Given that a CEO's role is often to keep the company energy high and to stoke optimism among employees, are CEOs by virtue of their position especially prone to denial? How could they better blend optimism and realism? A: Accentuating the positive for... View Details
- 08 May 2020
- In Practice
Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On
Readiness is key. Obviously, some belt-tightening is in order, determining how to operate leaner. This is also a time to increase communication with employees and key stakeholders, and solicit their ideas. That can keep innovation (and... View Details
Keywords: by Danielle Kost
- 02 Mar 2015
- Research & Ideas
Retail Reaches a Tipping Point—Which Stores Will Survive?
employee can work together on a project, so it's really about enhancing the value proposition instead of just defending against the threat of the Internet. If you think of the service side of it, you have businesses like PetSmart where... View Details