Potential Outcomes - Publications - Faculty & Research

22 Aug 2005
Research & Ideas

The Hard Work of Failure Analysis

It hardly needs to be said that organizations cannot learn from failures if people do not discuss and analyze them. Yet this remains an important insight. The learning that is potentially available may not be realized unless thoughtful... View Details

Keywords: by Amy Edmondson & Mark D. Cannon

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

further forced changes to customers and hence firm-based behaviors. The outcome of customers’ health and fears has resulted not in a traditional recession but a “deaccession,” where supply and demand exist, but customer-access to products... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

01 Dec 2019
News

Bridging the Gap

being improved student outcomes and profits the company could reinvest in students. At a Gestamp automotive manufacturing plant 20 minutes east of downtown Chattanooga, high school students wearing shirts emblazoned with “WBL” (work-based... View Details

Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government

21 Apr 2009
First Look

First Look: April 21, 2009

Download the paper: http://www.hbs.edu/research/pdf/09-117.pdf Barriers to Household Risk Management: Evidence from India Authors:Shawn Cole, Xavier Giné, Jeremy Tobacman, Petia Topalova, Robert Townsend, and James Vickery Abstract Financial engineering offers the... View Details

Keywords: Martha Lagace

Web

Globalization - Faculty & Research

Renminbi in the Global Monetary System? By: Edoardo Campanella and Meg Rithmire 2024 | Chapter | Faculty Research What is a realistic and positive outcome for US-China relations in the realm of global finance over the next ten years?... View Details

10 Feb 2023
Research & Ideas

COVID-19 Lessons: Social Media Can Nudge More People to Get Vaccinated

how effective these online interventions are at shaping public health outcomes. The research team found that the average campaign shifted self-reported outcomes close to 1 percent of baseline estimates, and it cost about $3.41 to... View Details

Keywords: by Scott Van Voorhis; Health; Technology

02 Apr 2001
Research & Ideas

Not All M&As Are Alike—and That Matters

acquired 62 companies, as it races to dominate the Internet server and communication equipment fields. From the target company's point of view, an acquisition is often desirable, since it takes a massive amount of money to build a sustainable company in technical... View Details

Keywords: by Joseph L. Bower

19 May 2021
Op-Ed

Why America Needs a Better Bridge Between School and Career

shop” for employers and potential employees to find each other, even when labor markets are tight. But as hiring grows, tighter linkages between educational institutions and industry can yield better economic View Details

Keywords: by Joseph B. Fuller and Rachel Lipson

13 Feb 2006
Research & Ideas

When Gender Changes the Negotiation

negotiation can set the stage for differences in outcomes negotiated by men and by women, particularly when (1) the opportunities and limits of the negotiation are unclear; and (2) situational cues in these ambiguous situations trigger... View Details

Keywords: by Dina W. Pradel, Hannah Riley Bowles & Kathleen L. McGinn

13 Nov 2012
First Look

First Look: November 13

ignores the implications of past successes when valuing future innovation. We show that two firms that invest the exact same in research and development (R&D) can have quite divergent, but predictably divergent, future paths. Our approach is based on the simple... View Details

Keywords: Sean Silverthorne

06 Mar 2006
Research & Ideas

Four Strategies for Making Concessions

of the mediator, he opened discussions by announcing that the eventual outcome was obvious and that he was prepared to make a final offer: 3 percent, the most he could have offered. The union's leadership was pleased by this offer—yet... View Details

Keywords: by Deepak Malhotra

27 Feb 2017
Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

lies in asking bigger questions about contexts other than the developed world. This will require the embrace of new sources of data, perhaps especially including digital data, including oral history. This paper is making a statement about the View Details

Keywords: by Sean Silverthorne

January–February 2024
Article

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh

Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details

Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement

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Doubling Down on Women’s Health Innovation and Leveraging the Private Sector in a Post-Roe v. Wade Era - Blog: Health Supplement

down, leading to the greatest impact on low-income people who rely on these clinics for other reproductive health care. Women are facing difficulties accessing medications for other conditions due to miscarriage potential. Infertility patients and physicians are... View Details

16 Apr 2020
Research & Ideas

Has COVID-19 Broken the Global Value Chain?

paradigm behind global value chains, generally a production network, suggests that firms should outsource to the countries with the lowest overall costs. (Firms could potentially source particular intermediate inputs from only one... View Details

Keywords: by Sean Silverthorne

26 Jul 2022
Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

updated. “The outcome that I would like to see is having more of an integrated approach,” she says. “They’re definitely complementary resources to inform and protect consumers from poor-quality service.” You Might Also Like: Company... View Details

Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail

October 2016
Case

Triangulate: Stay, Pivot or Exit?

By: Thomas Eisenmann, Shikhar Ghosh and Christopher Payton

Sunil Nagaraj, Triangulate's founder had spent a few years trying to launch a dating application that matched users based on their behavior on social media. Based on input from advisors, the company changed its focus from a B2B site to a B2C dating site with a unique... View Details

Keywords: Early Stage; Pivot; Two Sided Markets; Business Model; Business Exit or Shutdown; Product Launch; Venture Capital; Failure; Internet and the Web; Entrepreneurship; Information Technology; Social and Collaborative Networks; United States; North America

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10 Aug 2009
Research & Ideas

High Commitment, High Performance Management

process is too top-down. Or consider how achieving high levels of dedication to the firm (a strong culture) can easily slip into an attitude that resists change. Only if learning and change become an equally valued outcome can the status... View Details

Keywords: by Martha Lagace

14 Jun 2010
Research & Ideas

The Hard Work of Measuring Social Impact

multiple actors and causal mechanisms that are still poorly understood. In such cases, it can still be useful to try to measure what an organization is doing and whether its strategies are working to influence societal change. But there's a tradeoff in terms of the... View Details

Keywords: by Julia Hanna

01 Jun 2007
What Do You Think?

How Should Pay Be Linked to Performance?

sustainable outcomes to the benefit of shareholders." However, Gary Johnson cautions that "Because excitement is so critical to success, pay for performance value can be diminished the longer the time delay for receiving... View Details

Keywords: by Jim Heskett

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