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  • All HBS Web  (7,914)
    • People  (49)
    • News  (2,657)
    • Research  (3,941)
    • Events  (27)
    • Multimedia  (21)
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  • February 2010 (Revised December 2010)
  • Case

Lending Club

By: Peter Tufano
A new entrant in the nascent online peer lending space, Lending Club must decide whether or not to register with the SEC. Lending Club provided a platform through which individual borrowers could receive loans funded by individuals who chose to invest in them. The... View Details
Keywords: Financial Instruments; Price; Personal Finance; Financing and Loans; Financial Services Industry
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Tufano, Peter, Howell Jackson, and Andrea Ryan. "Lending Club." Harvard Business School Case 210-052, February 2010. (Revised December 2010.)
  • 07 Jun 2016
  • First Look

June 7, 2016

Medicaid Services (CMS) indicated that CMS embraces value as a priority. Nonetheless, serious questions remain as to whether the ACA has improved... View Details
Keywords: Sean Silverthorne
  • 2015
  • Working Paper

Crowdsourced Digital Goods and Firm Productivity: Evidence from Open Source Software

By: Frank Nagle
As firms increasingly rely on crowdsourced digital goods, understanding their impact on productivity becomes critical. This study measures the firm-level productivity impact of one such good, non-pecuniary (free) open source software (OSS). The results show a... View Details
Keywords: Open Source Distribution; Performance Productivity; Software
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Nagle, Frank. "Crowdsourced Digital Goods and Firm Productivity: Evidence from Open Source Software." Harvard Business School Working Paper, No. 15-062, January 2015. (Revised June 2015.)

    Sandra J. Sucher

    Sandra Sucher, professor of management practice at Harvard Business School, is an internationally recognized trust researcher. The Power of Trust, her third book, is based on two decades of global research on how companies build stakeholder trust and how,... View Details

    Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services
    • 2015
    • Working Paper

    How Should We Pay for Health Care?

    By: Michael E. Porter and Robert S. Kaplan
    Improving the way we pay for health care must be a central component in health care reform. Payment reform must link provider reimbursement and accountability to improving patient value: better health outcomes delivered at lower cost. Today’s deeply flawed... View Details
    Keywords: Competition; Value; Health Industry
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    Porter, Michael E., and Robert S. Kaplan. "How Should We Pay for Health Care?" Harvard Business School Working Paper, No. 15-041, December 2014. (Revised February 2015.)
    • January 2017 (Revised January 2019)
    • Case

    Shisong Cardiac Center: Kumbo, Cameroon

    By: Kevin Schulman and Nelly-Ange Konthcou
    Shisong Cardiac Center in Kumbo, Cameroon, is a regional cardiac referral center in central Africa. As the continent transitions from communicable to non-communicable diseases, there is a critical shortage of surgical care required to treat these conditions. This case... View Details
    Keywords: Finance; Operations; Health Care and Treatment; Health Industry; Africa
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    Schulman, Kevin, and Nelly-Ange Konthcou. "Shisong Cardiac Center: Kumbo, Cameroon." Harvard Business School Case 317-085, January 2017. (Revised January 2019.)
    • March 2000 (Revised September 2000)
    • Case

    yesmail.com

    David Tolmie wants yesmail.com to become a leader in "permission marketing." Yesmail sends clients promotional e-mail messages to targeted consumers who said "yes" when asked whether they wished to receive promotional offers in a set of categories of interest. Tolmie... View Details
    Keywords: Marketing Communications
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    Wathieu, Luc R. "yesmail.com." Harvard Business School Case 500-092, March 2000. (Revised September 2000.)
    • Research Summary

    Business and Low Income Sectors: The Creation of Economic and Social Value

    In the last three decades, innovative commercial solutions have emerged in developing nations focusing on providing effective responses to the hugely underserved needs of low-income populations, both as consumers as well as active participants in productive value... View Details
    • 01 Jun 2007
    • What Do You Think?

    How Should Pay Be Linked to Performance?

    practice in need of further examination. Taken to an extreme, it leads to a conclusion such as that of Renat Nadyukov: "Sometimes we forget why we pay people." Sivaram Parameswaran concurs, saying,... View Details
    Keywords: by Jim Heskett
    • November 2018
    • Case

    Sportradar (A): From Data to Storytelling

    By: Ramon Casadesus-Masanell, Karen Elterman and Oliver Gassmann
    In 2013, the Swiss sports data company Sportradar debated whether to expand from its core business of data provision to bookmakers into sports media products. Sports data was becoming a commodity, and in the future, sports leagues might reduce their dependence on... View Details
    Keywords: Sports Data; Data; Sport; Sportradar; Football; Soccer; Gambling; Betting; Betting Markets; Statistics; Odds; Live Data; Bookmakers; Betradar; Visualization; Integrity; Monitoring; Gaming; Streaming; 2013; St.Gallen; Algorithm; Mathematical Modeling; Carsten Koerl; Betandwin; Bwin; Wagering; Probability; Sports; Analytics and Data Science; Mathematical Methods; Games, Gaming, and Gambling; Transition; Strategy; Media; Sports Industry; Technology Industry; Information Technology Industry; Media and Broadcasting Industry; Europe; Switzerland; Asia; Austria; Germany; England
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    Casadesus-Masanell, Ramon, Karen Elterman, and Oliver Gassmann. "Sportradar (A): From Data to Storytelling." Harvard Business School Case 719-429, November 2018.
    • November–December 2023
    • Article

    Look the Part? The Role of Profile Pictures in Online Labor Markets

    By: Isamar Troncoso and Lan Luo
    Profile pictures are a key component of many freelancing platforms, a design choice that can impact hiring and matching outcomes. In this paper, we examine how appearance-based perceptions of a freelancer’s fit for the job (i.e., whether a freelancer "looks the part"... View Details
    Keywords: Freelancers; Gig Workers; Demographics; Prejudice and Bias; Selection and Staffing; Jobs and Positions; Analytics and Data Science
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    Troncoso, Isamar, and Lan Luo. "Look the Part? The Role of Profile Pictures in Online Labor Markets." Marketing Science 42, no. 6 (November–December 2023): 1080–1100.
    • 07 Oct 2008
    • First Look

    First Look: October 7, 2008

    allocations for general, substitutable, and strongly substitutable preferences. Apart from obtaining "set inclusion results" on all three domains, we introduce weak setwise stability as a new... View Details
    Keywords: Martha Lagace
    • August 1993 (Revised April 1997)
    • Case

    Southwest Airlines: 1993 (A)

    By: James L. Heskett and Roger H. Hallowell
    Southwest Airlines, the only major U.S. airline to be profitable in 1992, makes a decision as to which of two new cities to open, or to add a new long-haul route. Provides windows into Southwest's strategy, operations, marketing, and culture. View Details
    Keywords: Decisions; Cost Management; Profit; Marketing; Service Operations; Organizational Culture; Corporate Strategy; Expansion; Air Transportation Industry; United States
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    Heskett, James L., and Roger H. Hallowell. "Southwest Airlines: 1993 (A)." Harvard Business School Case 694-023, August 1993. (Revised April 1997.)
    • January 2008 (Revised February 2011)
    • Case

    Rubbish Boys

    By: Noam Wasserman and Rachel Galper
    It looked like founder-CEO Brian Scudamore might not be able to pursue franchising as a growth option for his junk-removal business after all. Over the years, he had overcome many hurdles, including buying out his "too-fiery" co-founder, firing all of his employees so... View Details
    Keywords: Service Operations; Problems and Challenges; Brands and Branding; Business Model; Partners and Partnerships; Business Growth and Maturation; Franchise Ownership; Growth and Development Strategy; Service Industry; Canada; North America
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    Wasserman, Noam, and Rachel Galper. "Rubbish Boys." Harvard Business School Case 808-101, January 2008. (Revised February 2011.)
    • 2016
    • Working Paper

    Refugee Resettlement

    By: David Delacretaz, Scott Duke Kominers and Alexander Teytelboym
    Over 100,000 refugees are permanently resettled from refugee camps to hosting countries every year. Nevertheless, refugee resettlement processes in most countries are ad hoc, accounting for neither the priorities of hosting communities nor the preferences of refugees... View Details
    Keywords: Refugees; Marketplace Matching; Mathematical Methods
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    Delacretaz, David, Scott Duke Kominers, and Alexander Teytelboym. "Refugee Resettlement." Working Paper, November 2016.
    • 22 Apr 2019
    • HBS Seminar

    Francesca Rossi, AI Ethics Global Leader, IBM

    • 27 Jul 2012
    • News

    How to Be Effective in the Global Economy and the Boardroom: CFOs Offer Lessons Learned on the Journey

    • 2015
    • Article

    Regulator Leniency and Mispricing in Beneficent Nonprofits

    By: Jonas Heese, Ranjani Krishnan and Frank Moers
    We posit that nonprofits that provide a greater supply of unprofitable services (beneficent nonprofits) face lenient regulatory enforcement for mispricing in price-regulated markets. Consequently, beneficent nonprofits exploit such regulatory leniency and exhibit... View Details
    Keywords: Nonprofit Organizations; Business Earnings; Fairness; Governance Compliance
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    Heese, Jonas, Ranjani Krishnan, and Frank Moers. "Regulator Leniency and Mispricing in Beneficent Nonprofits." Art. 11998. Academy of Management Proceedings (2015).
    • April 2008
    • Case

    Ophthalmic Consultants of Boston and Dr. Bradford J. Shingleton (2004)

    By: H. Kent Bowen and Marcelo Pancotto
    Dr. Bradford Shingleton has developed some of the highest quality eye surgery techniques in the industry. He involves his nurses and technicians in creating a surgical service that is constantly improving. The case has many details about how Dr. Shingleton works with... View Details
    Keywords: Health Care and Treatment; Independent Innovation and Invention; Service Operations; Performance Productivity; Practice; Problems and Challenges; Health Industry; Boston
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    Bowen, H. Kent, and Marcelo Pancotto. "Ophthalmic Consultants of Boston and Dr. Bradford J. Shingleton (2004)." Harvard Business School Case 608-151, April 2008.
    • September–October 2017
    • Article

    Managing Our Hub Economy: Strategy, Ethics, and Network Competition in the Age of Digital Superpowers

    By: Marco Iansiti and Karim R. Lakhani
    A small number of digital superpowers—Alibaba, Amazon, Microsoft, and others—have become “hub firms” because they control access to billions of mobile customers coveted by all kinds of product and service providers. These hubs drive increasing returns to scale and... View Details
    Keywords: Competition; Strategic Planning; Auto Industry; Technology Industry
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    Iansiti, Marco, and Karim R. Lakhani. "Managing Our Hub Economy: Strategy, Ethics, and Network Competition in the Age of Digital Superpowers." Harvard Business Review 95, no. 5 (September–October 2017): 84–92.
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