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  • 17 Aug 2010
  • First Look

First Look: August 17

their resources-knowledge of each other and knowledge of their work-into superior performance. We develop and test theory linking these resources to communication quality. We demonstrate that interpersonal... View Details
Keywords: Martha Lagace
  • Web

Globalization - Faculty & Research

top management teams in times of transformation. Keywords: Change Management ; Transformation ; Transition ; Interpersonal Communication ; Forms of Communication ; Talent and... View Details
  • Web

Career Re-Entry & Flexible Work - Alumni

Learning to create an effective network, improve your interpersonal skills, access new information, and connect with important organizational stakeholders in this self-guided course. Resume Maintenance Make it a habit to document your... View Details
  • Web

Negotiation Course Online | HBS Online

feedback 8-10 hrs Module 3 Managing the Negotiation Process: Bargaining Tactics, Style, and Emotion Examine the relational dimension of negotiation and explore interpersonal dynamics, bargaining styles, tactics, and emotions. Highlights... View Details
  • Web

Online Leadership Principles Course | HBS Online

Enrollment Stories FAQs Enroll Now Key Concepts Understand your motivational drivers, emotional intelligence, and communication methods to establish a personal leadership style Apply or adapt your leadership style to meet specific... View Details
  • Web

Curriculum - Business & Environment

references, corporate political action, social media, sea level rise, employment of people with disabilities, and the like. For example, instead of discussing general environmental challenges, we focus on how a small island community... View Details
  • 17 Sep 2019
  • Cold Call Podcast

How a New Leader Broke Through a Culture of Accuse, Blame, and Criticize

Keywords: Re: Amy C. Edmondson; Health
  • 14 Oct 2021
  • In Practice

Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

and on the external situation (e.g., a rise in cases), and communicate this to your employees. 3. If a solution works, share it. If a manager finds a remote/flex arrangement that works for one person on the team, share it with others.... View Details
Keywords: by Kristen Senz
  • 02 Oct 2006
  • Research & Ideas

Negotiating in Three Dimensions

listen and communicate poorly, make cross-cultural gaffes, fail to respond effectively to hardball styles, and so on. One of the most common tactical errors arises when people become fixated on their bargaining "positions"... View Details
Keywords: by Martha Lagace
  • May 2011
  • Article

The Wise Leader

By: Ikujiro Nonaka and Hirotaka Takeuchi
In an era of increasing discontinuity, wise leadership has nearly vanished. Many leaders find it difficult to reinvent their corporations rapidly enough to cope with new technologies, demographic shifts, and consumption trends. They can't develop truly global... View Details
Keywords: Communication Intention and Meaning; Interpersonal Communication; Experience and Expertise; Values and Beliefs; Knowledge Sharing; Knowledge Use and Leverage; Leadership; Leadership Development; Corporate Social Responsibility and Impact; Personal Characteristics; Power and Influence
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  • 31 Jan 2007
  • HBS Case

When Good Teams Go Bad

What could better symbolize high-level business performance than an eight-oared crew team rowing in perfect unison, their boat powered by a selfless collaboration of strength, skill, and shared purpose? It's no wonder that advertisers love to use this image to depict... View Details
Keywords: by Garry Emmons
  • 2023
  • Working Paper

Virtual Water Coolers: A Field Experiment on the Role of Virtual Interactions on Organizational Newcomer Performance

By: Prithwiraj Choudhury, Jacqueline N. Lane and Iavor Bojinov
Designing management practices to better onboard organizational newcomers working remotely is a key priority for firms. We report results from a randomized field experiment conducted at a large global firm that estimates the performance effects of different types of... View Details
Keywords: Remote Work; Virtual Water Coolers; Social Interactions; Careers; Field Experiment; Employees; Interpersonal Communication; Internet and the Web; Performance; Personal Development and Career
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  • Article

Managing a Polarized Workforce: How to Foster Debate and Promote Trust

By: Julia A. Minson and Francesca Gino
One of the toughest challenges leaders face is managing diverse perspectives—and given heightened tensions over politics and movements such as #MeToo and Black Lives Matter, that’s more difficult today than ever before. At the same time, productive disagreement and... View Details
Keywords: Polarization; Employees; Perspective; Interpersonal Communication; Organizational Culture; Trust
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  • 14 Jun 2016
  • First Look

June 14, 2016

Understanding Psychological Safety in Healthcare and Education Organizations: A Comparative Perspective By: Edmondson, Amy C., Monica Higgins, Sara J. Singer, and Jennie Weiner Abstract—Psychological safety plays a vital role in helping people overcome barriers to... View Details
Keywords: Sean Silverthorne
  • August 2005 (Revised December 2005)
  • Case

Coach K: A Matter of the Heart

By: Scott A. Snook, Leslie A. Perlow and Brian DeLacey
Successful college basketball coach Mike Krzyzewski faces the decision whether to accept a lucrative offer to coach a professional basketball team or continue to coach at Duke University. Provides a context for discussing various styles of power, influence, and... View Details
Keywords: Power and Influence; Strategic Planning; Decisions; Personal Development and Career; Interpersonal Communication; Management Teams; Goals and Objectives; Decision Choices and Conditions; Sports Industry; North Carolina
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  • June 2012
  • Article

The Transparency Paradox: A Role for Privacy in Organizational Learning and Operational Control

By: Ethan S. Bernstein
Using data from embedded participant-observers and a field experiment at the second largest mobile phone factory in the world, located in China, I theorize and test the implications of transparent organizational design on workers' productivity and organizational... View Details
Keywords: Transparency; Privacy; Organizational Learning; Operational Control; Organizational Performance; Chinese Manufacturing; Field Experiment; Rights; Interpersonal Communication; Management Practices and Processes; Ethics; Corporate Disclosure; Performance Productivity; Boundaries; Organizations; Social and Collaborative Networks; Labor and Management Relations; Power and Influence; Manufacturing Industry; China
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  • 11 Oct 2023
  • Blog Post

A Journey of Discovery, Teamwork, and Impact with FIELD Global Immersion

required to produce quality work and the soft skills necessary for effective interpersonal relationships. Understanding each other’s working styles, strengths and weaknesses helped us work better as a unit. 3. Kindness is universal We... View Details

    Publications

    2000-2005 Selected

     

    Chiu, C-y, Morris, M.W., Hong, Y-y, & Menon, T. (2000).  Motivated cultural cognition: The impact of implicit cultural theories on dispositional attribution varies as a function of Need for Closure.... View Details

    • Web

    Credential of Leadership, Impact, and Management in Business | HBS Online

    Learn how to set and communicate direction, influence through other managers, generate organizational alignment, drive innovation, and engineer change. Highlights The T-Shaped Leader Motivating Others Through a Setback Value Creation at... View Details
    • Profile

    Ignacio Lartirigoyen

    executives and the board. "It gave me a lot of exposure to senior management and helped me learn how to communicate agribusiness in financial terms," he says. In 2016, he shifted once again to an Argentine agribusiness jointly... View Details
    Keywords: Financial Services